
Al Amaan Travel & Holidays

Information about Al Amaan Travel & Holidays
, Abu Dhabi
Opening hours
- sunday: 8:30-13h, 16:30-21h
- monday: 8:30-13h, 16:30-21h
- tuesday: 8:30-13h, 16:30-21h
- wednesday: 8:30-13h, 16:30-21h
- thursday: 8:30-13h, 16:30-21h
- friday: 8:30-12:30, 16:30-21h
- saturday: 8:30-13h, 16:30-21h
Our comment from TravelAgencies.ae about Al Amaan Travel & Holidays:
Al Amaan Travel & Holidays has generated a mix of reviews from customers about their services. Many users praise the expertise and support of their staff, especially the exceptional service provided by employees like Mr. Junaid and Mr. Mohamed Fetouh. Customers report having pleasant experiences with timely responses and professional assistance while booking flights and handling visa applications.
Some notable highlights include:
- Friendly and professional staff who are helpful and knowledgeable.
- Quick and efficient service, with many customers receiving support in a timely manner.
- Strong customer relationships built through reliable service.
- Competitive pricing on travel packages.
However, there are concerns raised by some users regarding customer service quality. Issues mentioned include:
- Instances of unresponsive communication and delays in follow-ups.
- Lack of transparency regarding pricing and services.
- Reported disrespectful interactions from some personnel.
Despite these challenges, many satisfied customers strongly recommend Al Amaan Travel & Holidays for their travel needs, trusting them for a smooth and enjoyable experience.
Al Amaan Travel & Holidays: Reviews
Negative experience: استغلال العميل وتضييع الوقت وعدم تقديم الدعم اللازم وتأخير الرد وقطع الخط أثناء محادثة الهاتف المحمول وخاصة أن الموظف جنيد كان له أسلوب استفزازي وتلاعب بالأسعار ولم يقم بإعطاء العميل الفاتورة التلاعب بالأسعار واستغلال العميل أثناء تواجده خارج الدولة عدم الإحترام والتقدير للعميل تم تقديم شكوى رسمية إلى حماية المستهلك في دبي وأبو ظبي أنصح بعدم التعامل مع هذا المكتب إلا بعد تحسين الخدمات وتحسين خدمات العملاء حسب تعليمات الإدارة aistighlal aleamil watadyie alwaqt waeadam taqdim aldaem allaazim watakhir alradi waqate alkhati 'athna' muhadathat alhatif almahmul wakhasatan 'ana almuazaf jinid kan lah 'uslub aistifzaziun watalaeub bial'asear walam yaqum bi'iieta' aleamil alfatura altalaeub bial'asear waistighlal aleamil 'athna' tawajudih kharij aldawla eadam al'iihtiram waltaqdir lileamil tama taqdim shakwaa rasmiat 'iilaa himayat almustahlik fi dubay wa'abu zabi 'ansah bieadam altaeamul mae hadha almaktab 'iilaa baed tahsin alkhadamat watahsin khadamat aleumala' hasab taelimat al'iidara
Negative experience: استغلال العميل وتضييع الوقت وعدم تقديم الدعم اللازم وتأخير الرد وقطع الخط أثناء محادثة الهاتف المحمول وخاصة أن الموظف جنيد كان له أسلوب استفزازي وتلاعب بالأسعار ولم يقم بإعطاء العميل الفاتورة التلاعب بالأسعار واستغلال العميل أثناء تواجده خارج الدولة عدم الإحترام والتقدير للعميل تم تقديم شكوى رسمية إلى حماية المستهلك في دبي وأبو ظبي أنصح بعدم التعامل مع هذا المكتب إلا بعد تحسين الخدمات وتحسين خدمات العملاء حسب تعليمات الإدارة Exploiting the customer, wasting time, not providing the necessary support, delaying the response, and hanging up during the mobile phone conversation Especially the employee, Junaid, had a provocative manner, manipulated prices, and did not give the customer the invoice Manipulating prices and exploiting the customer while he is outside the country Lack of respect and appreciation for the customer An official complaint has been filed with Consumer Protection Dubai and Abu Dhabi I advise not to deal with this office until the services are improved and customer services are improved according to management instructions
Positive experience: جيد تعاملهم ممتاز
Negative experience: اتصلت لهم من اسبوع وللحين ماحد رد علي احسن تعامل كان مع سميحه ولكنها انتقلت للاسف
Fantastic experience: خدمة ممتازة والحمدلله تعاملت أكثر من مرة مع الأخ محمد فتوح شخص محترم جداً وخلوق ومتعاون لأبعد الحدود وبسببه أرفض ان اتعامل مع مكتب ثاني ، الله يوفقه واتمنى لهم كل التوفيق ان شاء الله Perfect service, I have dealt with Mr. Mohamed Fetouh more than once, he is very respectful and very cooperative person and because of him I’m refusing to deal with another office. Good bless him and wish them all the best.
Fantastic experience: قمت بطلب فيزة سياحية للولايات المتحدة الأميركية وقدم الموظف (جنيد ) خدمة ممتازة وباحتراف. مكتب انصح التعامل معه.. كل الشكر والتقدير للسيد جنيد.
Fantastic experience: مكتب السفريات هذا ممتاز. و خاصه الموظف جنيد علي. خطير فالتعامل مع الزبائن عند خصومات قويه علي بوكنج
Fantastic experience: Thank you Mr. Junaid for being supportive till my journey was completed
Positive experience: تعاملهم حلو
Fantastic experience: I am your old customer I buy all the tickets either personal or for the company (Pizza Felice)staff from Mr.Janid. Nothing is better than Mr.Junaid high quality service which build a trust between a customer and Al Amman Travel & Holidays. And exceed our expectations. Best of luck
Negative experience: Open timing 8:30 PM still now.9.30 no 1 open trivial, no emergency contacts in alyahar. Third class service
Negative experience: للأسف تجرّبه سيئه جدا و تعامل جاف و عدم شفافيه في تفاصيل الحجز .
Negative experience: للاسف الموظفين تعامل ناشف ولا يبتسم مع الزبائن
Fantastic experience:
Fantastic experience: This is the agency providing quality of service to all age in the field of packages, tickets and much more
Fantastic experience: Thank you junaid for your fantastic booking to Baghdad Thank you for booking the wonderful hotel in Baghdad, booking the plane, and all the requirements for the trip. Things were arranged, from booking the car from home to the airport.This shows experience, potential, and dedication to work, and I encourage everyone to do business with you
Fantastic experience: المكتب اللي اتعامل معاه فوق عشرين سنه
Fantastic experience: الموظفين محترمين جدا
Fantastic experience: Good service
Fantastic experience: Friendly staff and great packages
Positive experience: من أقدم المكاتب في مدينة العين.. واسعار التذاكر عندهم معقوله.. جيد جدا
Fantastic experience: معبد غارني هو المبنى الوحيد المبني من الأعمدة في العصر اليوناني-الروماني الذي ما زال قائماً في أرمينيا والاتحاد السوفيتي السابق. بني المعبد على النظام الأيوني في قرية غارني، أرمينيا. ويعتبر أشهر مبنى ورمز لأرمينيا قبل المسيحية. بُنِيَ المبنى من قبل الملك تيريديس الأول في القرن الأول الميلادي معبداً لإله الشمس Գառնու տաճարը միակ պահպանված հունահռոմեական սյունազարդ շինությունն է Հայաստանում և նախկին Խորհրդային Միությունում։ Տաճարը կառուցվել է իոնական համակարգով Հայաստանի Գառնի գյուղում։ Այն համարվում է նախաքրիստոնեական Հայաստանի ամենահայտնի շինությունն ու խորհրդանիշը։ Շենքը կառուցել է Տրդատ I թագավորը մ.թ. առաջին դարում՝ որպես արևի աստծո տաճար Garni Temple is the only surviving Greco-Roman columned building in Armenia and the former Soviet Union. The temple was built on the Ionic system in the village of Garni, Armenia. It is considered the most famous building and symbol of pre-Christian Armenia. The building was built by King Tiridates I in the first century AD as a temple to the sun god
Negative experience: Disappointing service. If you want to be rude talking to people you have to have a unique product “rocket science”. Not a service-based business!!!!!!!!!
Positive experience: This is a good office having professional staff resolve your issue at the time.
Positive experience: I had a wonderful experience with this travel agency a few weeks ago. They made my trip smooth and enjoyable. I highly recommend their services to anyone looking for a great travel experience!
Fantastic experience: I worked with Junaid in Amman Travel agency. He was very helpful. He filled my visa application form for the US Embassy and guided me through all the steps. He did it very fast. He always responds on whatsap and anytime when i contact him. He is very hard working and was very nice to me as a customer. He deserves the best. Honestly he is the best person i ever dealt with in travel agencies across the UAE.
Fantastic experience: ممتازيين
Fantastic experience: Good service
Positive experience: Every nationality employee to serve and affordable fare price
Fantastic experience: They offer elegant flowers design
Negative experience: Mode of payment they accepting by cash only. if you want pay by card either debit or credit they are charging 2.5% extra fee from the customer.
Fantastic experience: Nice to meet you mr ashok travel agent
Fantastic experience: Thanks a million to Mr. Junaid Ali supportive, efficient and super helpful.. highly recommended to deal with . This super star finalized a very urgent matter in such a short time.. it was an honor to get to know him.
Fantastic experience: I just feel necessary to mention the professional effort and support offered by Mr.Junaid from Al Aman Travel, specially in the current scenario of epidemic where traveling Sops needs to be follow, he guides perfect and accurate information regarding rules and documentations. Really appreciate..
Fantastic experience: في قمة الرقي وبخص بالذكر السيد محمود
Fantastic experience: Like
Positive experience: Nice and clean place
Fantastic experience: very nice people
Fantastic experience: Good staff
Fantastic experience: The place is nice with it's staff doing a good work with alot of care. I liked the place plz keep it up
Fantastic experience: Booked a ticket recently for Ethihad from Al Amaan. Excellent service from Mr Mohammed Azizul. Answered all my questions, arranged for my Covid test and offered free transport to the airport. First time I've use them and hopefully will do again.
Fantastic experience: ممتاز
Fantastic experience: Good services
Negative experience: very bad.. not recommended
Positive experience: اعجبني السرعه وتقديم الخدمات باسعار مناسبه
Fantastic experience: Very friendly staff.Nice atmosphere.
Positive experience: Good travel service
Negative experience: Bad service 4 times i call them for inquiry but the lady pilipina who answer the phone always tell that the agent is busy they will call me back buy suddenly i didn't recieve any call back then i call again on the nextday again same problem they said they will call me back..im so dissapointed from both of them..
Positive experience: من أفضل شركات السفر و السياحة حيث الأداء الافضل و الاسعار التنافسية و أفضل من الشركات الأخير في مجال أداء الأعمال بالسرعة و الدقة المطلوبة
Positive experience: I got quick service
Fantastic experience: Staff named Mr Saleem I dealt with is very prompt, helpful and efficient. Came out of Al Amaan travels in minutes.
Positive experience: The office staff must get more training in welcome of new customers.
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