
Akbar Travels Abu Dhabi

Information about Akbar Travels Abu Dhabi
, Abu Dhabi
Opening hours
- sunday: 8:30-22h
- monday: 8:30-22h
- tuesday: 8:30-22h
- wednesday: 8:30-22h
- thursday: 8:30-22h
- friday: 10h-12h, 16:30-21:30
- saturday: 8:30-22h
Our comment from TravelAgencies.ae about Akbar Travels Abu Dhabi:
Akbar Travels Abu Dhabi stands out with a blend of positive experiences and areas needing improvement based on customer feedback. Many clients have praised the agency's responsiveness and quality support, particularly highlighting the excellent service provided by agents like Mr. Mohsin Darvesh and Mr. Fazal. Users remarked that visa processes are generally easy and seamless, with many receiving their visas on time accompanied by helpful guidance from attentive staff.
Key strengths noted by users include:
- Fast and efficient visa processing, with many successful applications reported.
- Friendly and supportive staff who are willing to assist regardless of whether a service is being availed.
- Some agents, such as Mr. Abdur Rahman and Mr. Kashif, received specific commendations for their professionalism and dedication.
- 24/7 customer support availability for urgent queries.
However, there have been frequent reports of dissatisfaction related to:
- Poor customer service with some claims of unprofessional behavior from staff.
- Instances of lack of accountability, especially regarding flight cancellations and visa issues.
- Delayed responses and insufficient communication, leading to negative travel experiences.
While the agency has garnered a loyal customer base due to its strengths, potential clients are advised to approach with caution, as service quality may vary across different branches and individual agents.
Akbar Travels Abu Dhabi: Reviews
Negative experience: Very poor services for Visa, very bad behaviour of a manager he doesn't even know how to talk, what happened with me is that they applied a visa for me to Saudia, then according to them I got rejected they took more money from me and next day I got same visa what I got rejected and they promise to give me a visa for pilgrimage. Worst experience really they don't respect at all. I hope this will help some other guys who are looking for these services plz try to find some other agency they're not good in business.
Fantastic experience: I applied for UK visa for myself and my family through Akbar Travels. Thanks to their consultant Mr Abdur Rahman for his guidance and uploading all relevant documents. Received the visa within the due date. The entire process was simple and seamless.
Fantastic experience: Always helpful and happy to share information on your queries whether you are availing a service from them or not
Fantastic experience: Informative and friendly
Negative experience: Worst service ever experienced with a travel agency. I don’t know other branches mentioning about Abu Dhabi branch. no accountability, no professionalism because of them Iam going to miss one of my long term plan to travel USA for an event this year.
Negative experience: I took a visa extension and it wasn't filed in UAE immigration, i had to pay a huge amount fine just because travels irresponsibility. When i asked about it they are saying me to check on immigration. ♂️
Fantastic experience: Amazing service and fast response for visa applications
Positive experience: visa process is easy and seamless. We had used thor service for uae visit visa. Recommended
Negative experience: They owe my money and not ready to take responsible actions to return to me
Fantastic experience: I would like to Thank Akbar Travels and to my agent Bhavya in Hamdan for the fast service and attentive staff. Highly Recommend at affordable cost.
Fantastic experience: Very friendly and smart agent. Ready to help other at any time. Im very lucky to know this agency.
Positive experience: Am very happy with Akbar Travels their services of good quality. I arrived safely from Dubai.
Fantastic experience: I had a wonderful service from Mr Mohsin Darvesh booking my flights ticket from Qatar to abu Dhabi and he assist me with everything online and it was a quick process. They are a reliable agency and give their best service.
Fantastic experience: Agent Mohsin darvesh is very good in response, he is providing Fast service and reasonable price for all the flights. Booked many tickets from him.
Fantastic experience: Great
Fantastic experience: I had applied for uk visa through akbar travels Abudhabi,And I recieved visa within 10 working days customer service was excellent especially Neethi who is dealing with uk visa helped a lot for getting the visa. Thank you whole team of akbar travels abudhabi.
Negative experience: My experience with Akbar Travels Abu Dhabi has been highly unsatisfactory. Despite booking a flight with them months ago, they failed to notify me when the airline canceled my flight. Their communication with customers is shockingly poor, and their customer service leaves much to be desired. This lack of accountability and communication is unacceptable for any travel agency.
Fantastic experience: The best office I have ever dealt with, and Brother Kashif is the pinnacle of tact and respect, understanding and patient, although I disturbed him with my reservations, he was patient and open-minded. I wish you all success and advise everyone to deal with this office, especially Brother Kashif. ماشاءالله تبارك الله ممتازين في التعامل وخصوصاً الاخ كاشف واسعارهم افضل من باقي المكاتب محترمين وسريعين ومنجزين فاهمين فكل التفاصيل يعني الواحد يحجز عن طريقهم وهو مرتاح . موفقين
Fantastic experience: good
Fantastic experience: Ok
Fantastic experience: Best
Positive experience: Excellent customer service for visa and tickets.
Fantastic experience: Nice experience, friendly staffs
Fantastic experience: Good and fast service
Fantastic experience: Really supportive online service. Requested for visa for a relative and got it done in a couple of days!
Fantastic experience: I have not visited Akbar Travels Abu Dhabi Till date, why is Google forcing me to review.
Fantastic experience: I give 5star because my experience from mr noushad its wonderful thanks for akbar also special thanks for mr noushad
Negative experience: One of worst travel agency . Staffs of this branch is very unprofessional
Fantastic experience: MOHAMMED FAZAL service is excellent and very friendly. keep it up
Negative experience: Worst customer service and staff.. Require to have a professional lesson on how to deal with customers. Don't do any transaction with this agency specifically abudhabi branch.. You'll get a nightmare if you do.
Negative experience: worst customer service i paid the money for my ticket thru my credit card after that they didnt issue the ticket for me now they need again AED 222 more to issue the ticket morden type cheating .....beware while booking.......
Fantastic experience: Thank K.Kashif ,I've been through ticket booking services 8 times. everything is very good
Negative experience: not recommendable. even they are not responding my enquiry regarding holiday packages. I have called and messaged to the number which they are provided in their website
Negative experience: I have very bad experience my visa was delayed and I had to canceled 3 flight tickets. When I asked them they said its embassy fault and when I enquire in embassy I got to know they have outsourced it and relevant company didn't had enough quota. Prefer to avoid Akbar Travels.
Positive experience: Good
Fantastic experience: Good service
Negative experience: Good
Fantastic experience: great work thanks kasif sir
Fantastic experience: Good dealings
Positive experience: Good experience
Negative experience: Agent Janice
Fantastic experience: Professional
Fantastic experience: Good
Fantastic experience: Good service
Positive experience: Good
Negative experience: Not competitive price
Fantastic experience: Travaling best choice
Fantastic experience: Good service.
Positive experience: Very helpful staff...
Fantastic experience: Very good service.
Negative experience: location was good to find but the staff seems to be arrogant when we enter there no budy assisting just they are pretending as a they are busy with their work.....felt like i would never visit again..
Positive experience: Cooperative staff. Went there for OK to board and staff helped me with the accurate information helped me save some money.
Negative experience: I spoke to someone named wafil , seems very busy for giving ticket price . No focus on service
Negative experience: Worst place ever they made a mistake on my visa and dont want take the responsibility at all instead they told me dont disturb again and again.literally they told me not to follow up always.waiting since 3 weeks now no response at all waste of time and money.there are many agencys that will issue a ticket or visa for lesser price.even you inquire something they dont care much.
Negative experience: Very bad service I have applied for Visit visa and given the mobile number for update, they have updated the wrong number resulting in extra payment to ICP for the correction of number Better to go for the services of know or good company
Negative experience: Very bad customer service! Tried contacting for a tour package ! The concerned staff who recieve isn't hospitable, and never even bother to give a call back even after calling multiple times and not getting a proper response
Negative experience: Worst customer service ever. The staff in the travel agency should have spealized customer service classes and learn how to respect the customer. On top of that they are worst in term of racism. Just because my brother was not indian it seemed the staff started to abuse and mock based on country. The travel ads they post on facebook page is something which they say is applicable only for indian nationality. Other nationalities are not applicable. On top of that thier response is more challenging which they say if you have travelled show us the pic will see how you have travelled to the targeted country. Surprisingly i see many fellow indian in this page are also complaining of thier extraordinary customer service and attitude towards thier customers. The staff who was dealt is Mr Fazal. Incase if thier management cares enough to get thier customer reviews.STAY AWAY FOR THIS TRAVEL AGENCY. YOU HOLIDAYS WILL BE DOOMED
Fantastic experience: Irresponsible and inhuman attitude to customers... Do not recommend at all.... My family missed the flight on 10th of Sep'21 and I called intimate the same to their staff and she was finding who's mistake instead of suggesting other options and solutions. She Neither shown the mannerism to attend my call nor to call me back. These kind of staffs will surely harm Akbar travels reputation and need to be trained for behavioral and attitude approach...
Negative experience: Worst customer service, no proper response. No guideness To apply visiting visa others travels need 2 to 3 working days n Akbar travels need 2 to 3 weeks. If one staffs on leave no one is there to follow up. Waste of money , i dnt need to give star but without star it's not posting my comment. Totally waste of money and time
Negative experience: Please don't book your ticket in Akber travels abu dhabi they are cheaters, please dont waste your money,firstly they don't have manners to talk with client, they are not Responding properly when clients was stuck in airport, my brother make a ticket in akber travels abu dhabi unfortunately my brother got ticket rapid covid test positive in airport, so he informed to travel agent,she told that your ticket has been cancelled and after 7 days if you get negative report then you'll get ticket just you need to pay if ticket fare is high, my brother got negative report then i request to book a ticket , then they ask more money to book a ticket and they said your refund only just tax amount and that amount you'll get after 14 days clearly they mention , after 14 days. I ask tax refund amount and they said your tax amount we include in ticket fare,they are eating haram money, please don't waste your money
Positive experience: Good
Positive experience: جيدا
Positive experience: Nice service.
Fantastic experience: Good service And reliable
Positive experience: Best customer support
Fantastic experience: Very clear on the details provided
Negative experience: It's not up to the mark
Fantastic experience: Best price. And visa price for tourist visa
Fantastic experience: Staffs are very good...
Fantastic experience: Friendly service and minimal waiting
Negative experience: Very bad experience with them book a ticket with them of charter to reach UAE on 15th paid everything and when there was change in flight date they did not inform me properly and I missed the chance to reach UAE on time . And later said now flight full for 14th. How come they did not accommodate in 14th flight when I paid for it
Negative experience: Worst place no responsibility of there after taking ticket from them .they will not provide any updates regarding flight status.with me I have booked the flight for dubai to Jaipur for 3 april 2021 and on 2 april 2021 I went akbar travels for Air suvidha but they had not informed me that my flight was cancelled and I got information when I reached dubai on 3 april 2021 and air India staff told me that they send me mail which was akbar travels on 21st March .this is the responsibility of akbar travels regarding customers
Negative experience: Visa issued with Wrong Passport details... Our guest missed her flight and visit is cancelled..i actually didnt expect this kind of mistake from these experts....
Fantastic experience: Good Morning, I would like to sincerely appreciate @Mr.Fazal-Akbar Travels Abu Dhabi. He is very responsible, responsive and effectively cares customer when it comes to queries, ticketing, customer service. They also have 24/7 toll free customer service number for everyone to call even at mid might. I always prefer Akbar Travels for all flight .I will convey their outstanding service to all.   ◦
Fantastic experience: Akbar Travels Abudhabi very responsible, responsive when it comes to queries, ticketing, customer service. They also have 24/7 toll free customer service number for you to call even at mid might. I always prefer Akbar Travels for all flight booking and enquiries.
Negative experience: Information not appropriate
Negative experience: No akber travell is here
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