Rayna Tours and Travels
Information about Rayna Tours and Travels
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When you plan a vacation, you need to make sure that every detail is thought out in detail so that you don't find yourself hassled during what should be a stress-free, enjoyable time for you. Since we at Rayna Tours are aware of this, we can meet all your travel needs by serving as your one-stop shop. We offer a variety of tour packages and activities to suit all types of tourists, from luxury seekers to adventure enthusiasts and backpackers to family vacationers and honeymooners. With our team of experts, your travel arrangements will be smooth and hassle-free, leaving you with nothing but happy memories. But don't just take our word for it, read our glowing reviews from satisfied clients, and see why Rayna Tours is the perfect option.
Rayna Tours and Travels: Reviews
Negative experience: I tried to buy Aquaventure Waterpark in monorailnstation and I've waited half hour to have tickets. DON'T USE THEM
Dear Mr. Carlo,Thank you so much for your time out in reviewing your experience. We are sorry to hear that, you weren't pleased with our service. However, it's helpful to know how our guests experience each individual service, as we take into consideration of each and every feedback that we came across in order to improve the quality of our services. Your feedback is invaluable, we assure you that we take these issues seriously, and we will use your feedback to make the necessary improvements.Thank you for your words and we hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Negative experience: Dissatisfied would like the money back!!!!!
Dear Sir Greetings from RAYNA Destination Management Thank you for writing back to us regarding our services and, we apologise for the inconveniences caused. We would like to hear more about this situation, kindly we request you to reply back to [email protected] with your booking reference # or Bill # and we shall look in to this situation. With Warm regards Guest ExperienceRayna Destination Management
Negative experience: Worst service ever
Dear Mr IsmailGreetings from RAYNA Destination Management Thank you for writing back to us regarding our services and, we apologise for the inconveniences caused. We would like to hear more about this situation, kindly we request you to reply back to [email protected] with your booking reference # or Bill # and we shall look in to this situation. With Warm regards Guest ExperienceRayna Destination Management
Fantastic experience: Excellent and timely service. Staff is very professional and quick in supporting for all activities. My driver Bilal Baber was very punctual and friendly. 5 stars to his drive service.
Dear Mr Satyam SharmaAt the outset, we would like to thank you for selecting Rayna Destination Management as your Service Provider and are glad to learn that we were able to meet your expectations in service delivery. We hope to be of service again to you and your family in the near future.With Warm regardsGuest ExperienceRayna Destination Management
Fantastic experience: Mr. KAMRAN KHAN AND Mr WAQAS best duo for ABU DHABI CITY TOUR In our dubai stay they were the only duo helped to visit city with information and understanding it’s fun with knowledge to see place to keep mesmerised in for life Thank you very much Mr Kamran and Mr waqas Biren and Gopi Patel VADODARA GUJARAT (INDIA)
Dear Mr JiliAt the outset, we would like to thank you for choosing Rayna Destination Management as your Service Provider and are glad to learn that we were able to meet your expectations in service delivery. We hope to be of service again to you and your family in the near future.With Warm regardsGuest ExperienceRayna Destination Management
Negative experience: Very disappointed with their services. Won’t recommend to anyone.
Dear Mr Nishan Greetings from RAYNA Destination Management Thank you for writing back to us regarding our services and, we apologise for the inconveniences caused. could you please advice what service have you booked through Rayna and what was the disappointment you faced , kindly we request you to reply back to [email protected] with your booking reference # or Bill # and we shall look in to this situation. With Warm regards Guest ExperienceRayna Destination Management
Fantastic experience: Tour guide Hussain and mr Hamza was amazing we prefer Rayne tour well done thanks for great service
Fantastic experience: Its very nice place we enjoy
Dear Irfan,Greetings from Rayna Tours!Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated.We look forward to seeing you again soon.Best Regards,Shane Casinillo
Negative experience: Very poor. Nocallback
Dear Rajesh,Greetings from Rayna Tours!This is to acknowledge the receipt of your email. Thank you for the feedback provided. We regret not meeting your expectation. Please accept our deepest apologies for the inconvenience. Please be assured that this case is not our typical level of customer service. We remain fully committed to providing you the highest standards of service.Please note that to action your complaint booking reference number, kindly forward.Thank you for using Rayna Services. We look forward to welcoming you and your guests!Best Regards,Shane Casinillo
Fantastic experience: Excellent
Fantastic experience: Helpful place, gave me the information I needed for turkey visa.
Dear Hassan,Greetings from Rayna Tours!It makes us very happy that you took the time to write us a note. We love our customers, and we always strive to provide great service.Thank you for your kind words and have a wonderful day!Best Regards,Customer Support Team
Negative experience: unprofessional - extremely disappointed especially with the way Fatima handled my case -
Dear Elias, we regret to hear about your unpleasant encounter with our crew members and would appreciate if you could kindly share the details with this email address [email protected], as we take customer's feedback seriously and are always working on enhancing customer's experience. Regards
Fantastic experience: Nice ply
Thank you for the excellent feedback you gave us for our services. Customer satisfaction has always been our topmost priority. Please do contact us for great deals on your vacations.
Positive experience: Too expensive rated
Dear , thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Negative experience: Even one star is too much for this extremely unprofessional company! We order Burj Khalifa up to 148 floor tickets with fast track for all family, they charge us full amount , but in the fact we got only tickets till 125 floor only, and we had to pay additionally again there,so we got the cheapest ticket with no fast track from Rayna Tours with the price of 148 floor and now they either no reply ,either reply in very rude way and no refund for extra charge and our ruined mood! Last reply was from them side, that management did not aloud any refund... how come? Is that our fault that they fraud people, is that right that they charge us for higher service, and give us lower? That is the same like I would pay a business class air tickets and receive the economy class seats once I reach there.... I will complain about this company everywhere, people must be aware about them!!!
Dear, we regret to hear about your unpleasant encounter with our crew members and would appreciate if you could kindly share the details with this email address [email protected], as we take customer's feedback seriously and are always working on enhancing customer's experience. Regards!!
Positive experience: I had booked 2 group tours with Rayna. one was desert safari and other was Abu Dhabhi. Desert Safari and Dune Bashing was best and it turned out so good just because of our driver. He is nice gentleman with good attitude and smile. Unfortunately I forgot his name but I guess it is Mr. Kalam. He made sure that we are being dropped and picked up properly without getting lost and thereby wasting time to find each other. plus, he helped taking my pics as I was solo traveller. Overall I liked Desert Safari all bcoz of him. :) love it. On other hand, Abu dhabhi tour was big flop our guide was not so good Mr. Adnan. At beginning it was all good, he was guiding us properly. also, he was good at giving informations about sights and tour. But at the end, he almost left us (4-5 people) stranded near Grand Mosque. I was continuously calling him and his phone was not reachable. when connected i explained him clearly that i lost my way and pls help me. Still he didn't clearly guide me properly and luckily we spotted our bus. I am sure he would have left us if we hadn't spot the bus on our own. So, it was okayish types of experience with Rayna.If you read this pls say hi to Mr. Kalam (hope that's his name)
Dear,Thank you for taking the time to share your recent travel experience with us. We are glad you found our transfer services fairly good and you enjoyed Desert Safari tour with us. Unfortunately, it seems that we did not meet all your expectations. Rest assured we have addressed this with the team to ensure we improve. Your feedback is very valuable to us as we work to be better each and every day. Please do revisit us in your future trip in Dubai. Regards!!
Negative experience: I booked a your from Make my trip for insta travel to burj. And the slot which i had selected was 18.30. This got forwarded to Rayna Tours. They mailed me saying that only 2100 hrs slot was available. But then I called up Burj themselves, they said the whole lot of the slots were empty. They are a cheater and thirsty for commissions.
Dear Himanshu, Thank you for sharing your feedback and highlighting the issue with us. We are sorry that your experience didn't match your expectations. We have investigated your case and found that you had made booking for a combo of Burj Khalifa and Dubai Aquarium and Underwater Zoo. Please know that the slot for the combo was not available at 6:30 PM. The slot for Burj Khalifa only was available. I believe it resolves your concern. We truly regret the inconvenience it may have caused to you. Regards!!
Fantastic experience: The whole desert tour was outstanding n very exciting. I would recommend this anytime and make sure I tell them to ask for driver ,KD. He was very good.
Greetings from Rayna Tours & Travels!!!Our deepest gratitude for perfect rating of our services!We are delighted and honored to know that you are satisfied using our services.We hope to meet you soon again and make your tour / holiday experience with us even more amazing and memorable.Thanks once again
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