Royal Regis Travel & Tours LLC

Negative experience: Fraud company. They make a prize of winning a dinky gold coin. You go to the hotel, they sell you on some vacation. They blast music out loud to Hypnotize you and then steal your money. Sadly the govt needs to shut them down. Too many people suffering.

Negative experience: They are fraud We paid 18000aed for 5yr package. We didn't even use a single package. They run away by cheating and took many from many families. If any one have any clue how to recover our money from them please suggest !

Fantastic experience: City: Abu Dhabi Hotel: Novotel Abu Dhabi Gate Dates: 23-29 October 2022 (6 nights) We had a very pleasant stay; the breakfast was really good and the hotel had good facilities (like billiards, table tennis, etc). My family and I really had a great time. That is why I am writing to personally thank both Khaja and Mahi for their assistance.

Negative experience: We've been a member since 2019, and they've always helped us choose good hotels around the country! Their support team is swift and very patient; Special thanks to our agent, Ms. Jasmine Saini for being helpful through every step. We especially enjoyed the welcome package. Edit: they're a scam lol

Negative experience: We lost our 6000 aed. When we tried to contact them via mail and phone call, they didn’t give the response. They are fraud, cheaters, scammers…pls peopel do not fall to their dig.

Negative experience: They have cheated many people/families including my family too. They have sold AED 7500/- package to me and never provided any service. I took package in the beginning of year 2020. I don't understand how can such a company operate in such a beautiful country where we feel safe and feels actual home to us. Such companies doesn't make us feel safe financially. I hope & pray that Dubai government take certain action and all our money gets refunded somehow.

Negative experience: Big Scammers, please refrain from rendering any services. They scammed Thousands of people and Runaway. The office is closed and they are not responding to any calls or emails.

Negative experience: The biggest travel scam in UAE. Don't buy any travel package. They never entertain any travel requests. It's either black out dates, or public holidays, or seats not available. Beware of this fraud. I've already lost my money.

Negative experience: Hi Guys I just got to know about the scam which these people did when i was recently planning for a holiday trip and tried to contact the concerned person of the team and all of there numbers are not reachable and even tried to reach out to them through emails but all there emails are bouncing back. Read the comments and then got to know that these people did scammed and run away. Is there any way we can get our refund through police complaint or by any other means please advice. Highly appreciated

Negative experience: They are a Fraud and Scam. But what is unfortunate is that such companies are openly doing this fraud, God knows for how long. But no one is stopping them. I have seen agents of same/similar companies many times and received similar sales calls. They shut one company and open other, but do not stop since they do not have any fear. Authorities should take action against such fraud companies.

Negative experience: Highly recommend to don’t trust them (Royal Regis) they are such a fraud or SCAMMER. They will not give me any offer which is mentioned in their membership. They just take full money. Highly unprofessional staff. Plz plz don’t trust them. Otherwise you loose your money.

Negative experience: I had a terrible experience with this scam company. Upon paying AED 6400 for a membership, they did not provide any service. The travel agency and its employees are highly unprofessional. I attempted to get a refund, but it was unsuccessful. They are offering something and are prepared to offer something else.

Negative experience: Why they're not behind the bars yet? Are they still in the country? Or all employees FLED the country? Not difficult at all to find out as culprits personal and company details ID, phone, status, bsnk details, license, passport, biometrics, etc.... must registered with the authorities. What's the challenge, if they are not caught yet?

Negative experience: They are fraud , they will sell you a package with attractive benefits and once you buy it you need to beg every time to avail services . I lost handsome amount from this and I like to advise others not to fall in ditch and be careful.

Negative experience: They are frauds. We have taken sapphire plan and paid 18k aed.. I am doing follow up from Nov 2022 and they are not responding to my calls nor even emails.. yes we need to do police complaint

Negative experience: Biggest ever scam. Don't fall for this agency. Poor customer service. Since days I am not able to reach any of them on call and upon visiting their branch at Mamzar found that they are closed on a week day. Even toll free no is not reachable and no response to WhatsApp/emails. Looks something wrong here.

Negative experience: After inputting the below review.. now the company jas blocked my email address becoz of which i am unable to send them emails regarding followup.. I won't ever recommend there service to anyone.. its waste of money.. the service is not at all acceptable and is pathetic.. please don't fall for their offers and packages... u will regret..for sure.. .i have very bad experience with them... initially while taking the membership they show all the rozy pictures and at the time of action there service is very pathetic.. On email they confirmed that my transfers will be reimbursed and when I claimed they are not responding to my emails .. even I escalated but no response.. now its more than a month I have still not received any response. Still no response

Negative experience: Non eligible for one star also, but no other option. I extremely regret buying thier package. It’s a total trap. It’s 5th time that I wanted to use the package and inform a month before, but always denied with the justification that we have informed them 2 months before and when informed 2 months then they said 3 months. The amount is non refundable. Don’t get trap. They are Miss selling.

Negative experience: A perfectly executed SCAM. Please please to save you all the time do not go and visit them or take their vouchers. THEY Will not make your bookings or will take money from you and not promise the product that was promised. I have email screenshots of these people scamming you. Will not reply to emails for weeks and then will ask you to start the process again. You will loose out on vacation dates. They delay the process and dont really care . They havent heard of the word CUSTOMER SERVICE OR DELIVERING WHATS PROMISED. STAY AWAYYYYY

Negative experience: Im a pearl member, im trying to call them and emailed them several times to claim my hotel benefits but no one is answering. All the contact numbers of their staffs are now on a switched off mode. If anyone here is a victim, pls do let us know how we can file a complaint against this company. Thanks

Negative experience: I am also Royal Regis member, its a scam and pathetic. Its been 2 months no one is answering their call even whenever we asked them for booking they never did it and also if we ask them to book more than 5 days they asked for additional AED500/-

Negative experience: Scammer don’t believe them! They loot money from us. The Operations Manager in Dubai and his Marketing staff very unprofessional and we really regret our encounter with them. All liars! Until now they are not returning our money even if we already cancelled the contract and we have a refund letter/agreement approved by them. shame on them

Negative experience: Been trying to get my refund from Royal Regis since June 2022. They are refusing to meet me, they kept asking me to come to the office to discuss the refund but whenever I go the office is locked and they tell me they are closed- why ask me to come if they are closed!!!!! Syed is apparently the Director, CEO and the Manager but has no authority to sign off and approve refunds. what a joke!!! Now non of them are answering and all phones are switched off.

Negative experience: No one from the number in this Royal Regis Travel is reachable, still haven't use the package that I took.. I even reached on the building management where they are occupying, stated that since December 2022, no one from them show up. Such unfortunate of me falling to this fraud agency.

Negative experience: ROYAL REGIS SCAM: I am a Pearl member of RRG since 2020, due to Pandemic situation I couldn't manage to plan holidays since then, and finally planned for 2023 by visiting their office location on 25-12-2022, Mr. Khaja as always tried to convince us on our 1 year extension request and said he will take approval from Mgmt.... I then enquired via number of emails and after getting no response from their side either email or call, I then finally visited their place today and what I see that their office has been sealed and as per security their office was closed since 1st Jan 2022, as so many members been visiting since then. I will file a complaint tomorrow against RRG to authorities.

Negative experience: Please do not believe whatever you see as a positive comment. I believe they are threatened just like what they did to me to avail some of the benefits of my membership. Do not fall for this! I lose quite a lot of money and until now paying for the loan without benefitting anything. Hopefully we will find justice soon.

Negative experience: Fraud group in Dubai, they take money and then don't respond. Especially- Sales VP, Ms. Jasmine Singh, Mr. Pushkar Malhotra. Don't ever fall in trap, no matter how delightful offer they give. They would'nt respond after getting money. Go ahead with them if you have extra money, want stressful time and unreliable vacations.

Negative experience: It is really unfortunate that Royal regis personnel's response is totally opposite what they have promised. Once you take the membership then you keep calling them, either no response and false promise again. Please start your good service to make your customer happy. Very disappointed.

Negative experience: Did anyone of you filed any complaint against them so far?? Need suggestions please, I have been reaching out and there is no response, even Mr Khaja ph is also switched off, no response on helpline number as well We have paid such a huge money with a thought that will utilize the services and atleast plan few trips Forget about quality, we are not getting services and response from anyone I need my money back now

Negative experience: Unfortunately their service level is non existent. We requested a booking 4 months in advance. After many follow ups they replied 10 days before the actual requested booking date with to my opinion lies that the supplier initially accepted the booking but then they cancelled it. then they failed to provide an alternative in the same area. it is almost 3 months now that I am waiting for my refund

Negative experience: I am sapphire member in Dubai with very poor service and they scamed us by proving only 9 nights out of 30 nights. I am trying to mail them but it is blocked and was told by an employee there that they are bankrupted and will not get our money or service. Does anyone have faced the same, or can anyone guide me what next steps to be taken to get the money or service back.

Negative experience: ROYAL REGIS A BIG BIG FRAUD FRAUD! We have been selected on withdraws tickets by Royal Regis (i guess the selections was based on our foreign european nationalities) and then they invite you to collect your wowcher where they make you sit for 3 to 4 hrs. Forget about the wowcher. They are here to force you to buy their travel package. They told us that the amount of the package is on installements that makes you feel that is a very good deal but ACTUALLY the take you all the money at ONCE from your bank account. Ask many times about the installement to MR PUSHKAR MALHOTRA ( PLEASE CHECK ATTACHED PICTURE OF HIM) , salesman who deal us that day AND HE ASSURE US that the amount is deducted every months till 2 years so why all the money have been taken??? They are ready to lie on anything to sell their package! Even though HE asked me to sign on the contract where there was nothing filled before i signed! Once i went back home, i realised that they filled the whole amount of the package on that page without my consent. This company is really a BIG FRAUD, dont be trapped! The same day, we emailed that we want to cancel it. And we got called to their office in al Mumzair, where MR SYED, operational manager assist us. They are all one companie,all of them liars, one liar to support the other one , they found a way to point a finger at you! If anyone needs help or information please contact me. ROYAL REGIS=1 FRAUD COMPANIE!

Negative experience: Please do guide whom to complaint about the Royal Regis Travel &Tour LLC for their fraud activities . The company does not exist anymore. DED is not being able to find them. What is next ? Guys please hire a lawyer and file case . Do contact the victims via fb messenger .. I can not put my mobile number here . Genuinely interested victims of this fraudulent company should take action asap.. no use writing reviews and waste time… do something to teach them a lesson ..

Negative experience: We r all writing reviews in vain....we can't even reply to each other's reviews (no option provided).... really don't understand how do we all connect to lodge a collective complaint against them someone pls find a way out to connect. We were registered as Sapphire members...paid in full & did get to enjoy the welcome benefits BUT since DEC 2022, we KEPT CONTACTING them for our upcoming (1st trip with them) trip but NO RESPONSE from them.... innumerable calls on all their possible numbers but all in vain. Decided to visit their office only to realise that they have SHUT DOWN THEIR OPERATIONS....one of the executive numbers finally answered the phone but he was a different person who informed us that the COMPANY has got BANKRUPT n all the STAFF & DIRECTORS are ABSCONDING. It's sooooo sad that we all are a victim of this big fraud....how to recover our lost money

Negative experience: We are Sapphire members of Royal Regis and this has been one of the worst decisions of our lives. They are a fraud agency and have scammed everyone who have been members with them. I want to know has anyone lodged a complaint with the authorities against the agency? If yes, please reply to this review.

Negative experience: SCAMMERS!! Fraud !! How to get your money back !! Please read it till the end. They also run away same like their sister company Reliance Hub Services. Check their reviews in google. They are Big Scammers !! Im also the victim, unfortunately i fell on their trap and gave them AED 22,000 by swiping my credit card to the fullest. The Biggest mistake of my life. Im sure many others of you have done the same by getting bit greedy. Now the important part is how to get your money back. I somehow managed to get my money back because i fought & i never gave up. Here is what i did. 1. Complained in the Consumer Protection (google it) 2. Launched a civil case against them from the court in Wafi Mall Dubai. 3. Launched a Dispute Case with my bank from which i swiped the card by providing all the evidences copy of the contract, court papers,invoices and everything. My Money was refunded back to my account by the bank after 2 months. They did their own investigation and found that i was really cheated. Since the banks have insurance for such scams and frauds. They were able to refund the exact amount back to me. Dear friends kindly follow the same steps i hope you can also get your money back. Not from them they are the Fraud but from the Banks. I hope this can help others who also fell to their trap. Thanks

Negative experience: I am a pearl member who registered back in 2019. I wasnt able to utilize the full services they offer as everytime I call the list of their partner providers from the brochure that they showed us, they all say that they dont have such service discounts. I paid AED 10,000 by the way for this membership and I was only able to use the welcome dinner and Burj khalifa tour and thats it! I dont usually travel but when I did ask them to at least reimburse a travel voucher, well they were not really helpful, even the visa request takes me ages to wait for their reply. Imagine spending such amount for nothing, it’s a total waste of money!! Im very disappointed with their kind of services and regretful that I made decision by wasting money as such! What a waste of energy, money and time!!

Fantastic experience: I am a sapphire member of Royal Regis, and I really appreciate the effort RR put in making my Switzerland trip a memorable one. I will surely recommend Royal Regis to my friends and family. I would like to thanks Ms. Gurleen for putting an extraordinary effort and getting things done on time. Highly recommended!

Negative experience: We took their membership 3 yrs bk and theymade us pay hefty amount and since then when ever we try to book their services they never respond properly. Either some one is not here or other reasons. Mr. Kwaja was the person of contact. Never responded to our queries properly, always asked us to contact via email. Gor which we hardly hot aNy reply. And lately we visited them to check if the royal regis is functional or no. They assured that the will help us from next time . N very next moment again when we approached them, to our disappointment they are not responding. Ultimately got to know that they r foing this eith everyone. We hardly used any services and they cheated us .very disappointed with royal regis. pls dont fall for their scam.

Negative experience: ‼️This is a total scam‼️ staff will approach u to sign for a raffle draw and following day they will contact u telling that u won. Don't waste ur time to claim ur prize because that is only a bait for u to attend the seminar that will last for an hour or more. Don't let them take any amount from u because this is non refundable. SCAMMERS

Negative experience: SCAM ALERT! The membership showing their experience was purchased with due greediness to please my partner, becoming their main hypnotizing advantage. This was a learning curve to me, not that i cannot earn the money i lost, but should there be any process to stop the EMI from the Credit Card or any portal to file a complaint against them? They shut their shop long time back.

Negative experience: Scam!! please save yourself the misery we are facing due to one stupid mistake. Dont fall for the good reviews i am sure they planted them. We were made to take saphire membership by their excellent marketing techniques , but unfortunately thats the only good trait they have. They wont receive phone calls , no emails, they will make you beg for bookings which they will never do in time or will never offer you anythin better than 2 star hotel.

Negative experience: Got scammed. No one giving us back the money. Khaja was the worst person to speak to , absolutely rude and no courtesy to their clients being in hospitality business. Please help how to lodge a complaint? Has anyone formed any group. We have lost all our hard earned money.

Negative experience: Hello To All Viewers, I have very bad experience with entire team from Sales to Finance & Manager Level staff also, don’t have ethics to speak to guest. It’s start like , they called us to give us free stay cation voucher & free cinema tickets for couples. We went Al Ghurair Mall Dubai on 5th September 2022, Sales Team Staff Akshay start to explain us, that Royal Regis Travel Agency offering us free stay cation & cinema tickets, but they are also offering us Holidays Package with Aed 6500/- pearl package, and we can avail that package any time, during that period, their sale agent propose us EMI package mention above Aed 6500/- & they will apply our EMI card that we will pay Aed 270/- monthly. When we get agree , there one of Manager came & he said this Aed 6500/- they will take Pre-Auth from my Credit Card & this amount will get refund in 7days from that day untill now 24th November 2022 almost going to be three months that amount not yet refunded, I called many times for my refund, then they start ball passing game, from Sales Man Akshay To Finance Team, there is a very rude staff , who don’t listen, he just speak & don’t have patience to listen. First of all as per me that finance staff has to learn & take training with ethical behavior, but what I suggest they need Psychiatrist, if they have this much pressure of work, then again I called Sales Team Staff Akshay, he again pass ball to their Manager Cot his name is Khaja Mohiuldeen, I asked that person please refund my advance payment, which you guys taken almost three months ago, that person was Highly Educated as per himself, BCZ he said these things only Educated people can understand, not I can understand, BCZ I am clearly asking my refund, even after refusal from their reservation team, they are giving me two months later scheduled from 5th Feb 2023. UAE government announced Public Holiday from 1st Dec To 4th Dec 2022, but they don’t have slot available, my booking only after two month, so what I am asking , if you cannot accommodate us, then simply refund my advance. Still not get after three months, so my advice to all travelers, please don’t get trap into Royal Regis Travel Agency Staff, you have payment in your hand , when ever you need book online from any travel agency, instead of keeping your money with them. Let’s see when I will get my advance payment. Hoping for best Date of experience: November 24, 2022

Negative experience: Untrustworthy and scam travel agency. We received bad experience regarding on there services offer. Due to misleading information given by the sales agent and lack of information about payment processing. They will say installment but on the same day they will deduct the amount. Their is no guarantee to return the money on two to three days. Under their company policy of cancellation - it will take 45 days for the refund but until now more than 45 days nothing happened. So bad

Negative experience: November Update: my cancellation was accepted in July only after they asked me to delete my Google review, they told me 45 working days, and I still have not received my refund, emails are not replied to since October. It's been 5 months and my cancellation has still not been completed. Gentle reminder, think twice before you invest your hard earned money with them. --------------------------------July---------------------------- Update, I visited the office on 24th May, the discussion took 4hrs with the director Mr Syed Khaja, sales person agreed he missed out on informing about the 30% deduction, Saleha, sales manager agreed that 30% cancellation policy is a part of the sales pitch, but the director of the company points it back to me stating I did not ask enough questions, when actually, I did ask about cancellation, he states you should have asked what are the charges. This is just one of the many times he was trying to put blame on me. Additionally he asked me to pay for interest charges as well along with the 30%, I informed him I will clear the interest charges but I am not willing to pay the 30% as it was not informed when I asked about cancellation, he spoke to his team and told me to pay 25% along with interest charges, also, he advised me to proceed with foreclosure from my end as I have the authority and might not have to pay additional charges, I requested him the agreement between Royal Regis and the bank, he said is office has left and will send it the next day, I sent him an email the same day requesting for the document,till date did not receive it. On the 28th of May I received a call stating Royal Regis has done the foreclosure, I asked Syed, with who's consent did you'll proceed, to which he replied we sent you an email, I had to argue with him to tell him sending an email without client replying back is not asking for consent . I still haven't received my cancellation and I am not willing to pay them for the cancellation charges. In case you have invested make sure you ask all the questions, even if you do they will always find a way to point a finger at you. In case you are planning to get out, do it before 7days or else you'll end up paying interest charges and 30% Also, don't feel all happy when they say you won from the 200 vouchers around UAE, heard that and fell for it in the 1st week of April. ------------------------23/05/2022------------------------- Please don't trust this site, they don't care once they have the amount, they force you to come on the same day to collect a voucher and make you sit for 3hrs. I asked what's the cancellation policy, there was a lady in a hijab not sure what her name was and the sales person Pranay, they said no additional cost, when actually there's a 30% deduction. I have been waiting to cancel, no one replies to emails, calls, messages, it's been more than 15 days. If anyone knows what the cancellation policy is please share and guide the way forward.

Negative experience: Scam Alert!! Please avoid booking anything via this stupid brand. They lure you by enticing that you have won free airline tickets, cruise vouchers etc as gifts. When you visit, they ask you for your emirates id and holds it for an hour at-least while they try to sell you their services despite constantly mentioning that you’re not interested. Some of the remarks by the sales person were demeaning and offensive. We politely declined and wanted to leave but our emirates id’s were held purposely forcing us to buy their 12K membership card. HAD TO ASK 15 TIMES!! to please handover our emirates id so we can leave but was constantly bombarded with information that we mentioned earlier as well that we aren’t interested.

Negative experience: Royal Regis contacted me to give rewards that I won via lucky draw, invited me to a private event in a hotel and offered me a membership which I was allowed to avail only that day by paying around 12000 AED via credit card. Luckily, I didn't pay and saved myself. ALHAMDULILLAH. It was a complete scam. Their answers were false. Their credentials were not true. I even saw a news article on Khaleej times of such scams. Stay safe from such scams. Save yourselves.

Negative experience: Completely desperate and hopeless is what we feel from the complete neglect and lack of response from Royal Regis. Me and my husband have been emailing/calling them for a American tour itinerary and due to the lack of response/no call back either, we made an itinerary ourselves and asked them to do the booking, yet absolutely no response at all. This is the same for the past couple of months. Finally we have asked for a complete refund, yet no response. So for future perspective customers, please do not waste your money with them, they show no obligation for the money taken from us. Beware !!!!!!!!!

Negative experience: I would NOT recommend this travel agency if you’re looking for travel packages. First, they will collect the money in full though they mentioned, it will be return in few days and be charged monthly with zero interest. Second, we’re going to use the movie voucher but then they didn’t send us the tickets. They mentioned they will share the ticket reservation but at the given date we didn’t receive anything or any notification. We’re trying to contact the mobile no. and landline but no response. Even the emergency reservation no. is not working. How can we use the privileges and book for our trips if no response from Royal Regis Team. It’s a waste of money and time. No quality service. No 24/7 assistance as they said they have. Definitely, we need to cancel the membership and refund the money. It's a big NO for this company.

Negative experience: I still have 9 pending nights and have already paid for the 150 AED for a booking supposed to be in Malaysia. Now, no one will answer their phone, landline and email and surprisingly two of their email blocked my message. Please folks save your money. At the beginning, though the money you paid is not really worth it on the service they provide, but at least they would respond, but this time, they are getting worst. So aside from the almost 9k membership, they collected 150 aed for a supposed new booking but then they just rejected for a reason that covid situation in malaysia is not OK (Jan 2023) as their supplier which is false because everything is normal there. I know some of the members here are posting positive comments because they still have active membership, but I know deep inside their hearts, they questioned themselves why they fell on this scheme. Take note, once you rate 1-star, they would say your account is on hold because you rate 1-star.

Fantastic experience: Thank you Royal Regis Team & especially Ms. Jasmine Saini for providing extensive support in extending our Pearl Holiday package by another year, which we could not avail due to the pandemic. We truly appreciate your efforts and understanding. We highly recommend Royal Regis for traveller's who would like to have a hassle free travel experience

Negative experience: I am writing this review on behalf of my boss, who is a Sapphire member with Royal Regis and for whom I coordinated the bookings with Royal Regis for his trip for Umrah. It has been a regrettable, frustrating and pathetic experience with this travel agency who are falling short of all promises that has been made while soliciting clients for giving their memberships. This has been the experience so far with this Co. Also, they do not respond timely, do not attend the calls nor replies timely to the msgs sent, have to keep following up for a response from them. My boss had booked through this Co. 2 month in advance (which is a requirement mentioned in their contract for international hotel booking). They informed that the hotel booking has been confirmed and sent the vouchers of the confirmation as well, however we got only one hotel of our choice, the other wasn’t available with them. Also in order to get this confirmation had to follow up and make repeated calls. It’s the first time have come across a Co. with a landline but whose customer service never picks up. Free airport transfers were promised which was requested 2 months prior but they informed this will be done closer to the travel date which also had to be followed up a week before travel with no response for a week. One day before travel I just happened to call the booked hotels to request for interconnecting rooms and early check in, this is when I got a shock, as one of the hotels informed that the booking has been cancelled by the agent on November 18, 2022, a month after the booking which was done on October 18, 2022, the other hotel informed that there is no such booking. The customer is totally unaware of this situation as the bookings were informed as confirmed by the Co., also no notification till that time of any cancellations of hotel booking was given to the customer and this is coming to light just one day before the travel date when the customer himself found out by calling the hotels directly as explained earlier. On checking with the sales manager at Royal Regis of these cancellations/no booking, the response was only lame, unbelievable excuses and unreasonable justifications like they didn't know the booking was cancelled, cancellation is done by the hotel during peak times etc. No hotels cancel without informing their clients as they lose their credibility, reputation etc. hence, no hotel will do this. On asking for the hotel confirmation (the one provided directly from the hotel not the travel agent), another reason given was that hotels release the hotel confirmation only one day before the date of stay, this is also not true, any hotel (once booking is done and paid for) confirmation is given immediately. So the fact of the matter is that this Co. took the money but never booked the accommodation in the first place or even if they did they never followed up on the confirmation. The customer trusted this Co. with his money, his requirements etc. but this Co. failed in keeping the customer's trust and promises given to him. My boss and his family would have been stranded without accommodation in the destination and would have known it only once they reached the place if direct call hadn't been made to the hotel by the customer and the terrible part is this Co (Royal Regis) who was trusted with the booking, confirmation and money was not aware that the booking is non-existent at one hotel and at the other cancelled. This is totally unethical and unacceptable and questionable. Few other hotel choices were given at the last moment which wasn’t up to the choice of the customer and he was forced to choose out of them but even then one of it became unavailable which the travel agent said was confirmed and paid for, then how can it become unavailable? Customer had to find another decent accommodation at the last moment and pay for it again in spite of paying a handsome amount for the Sapphire membership with Royal Regis. Airport transfers were also not given, a reimbursement has been promised that too capped at a certain amount.

Negative experience: I am Dr brijesh bhardwaj, I also took 5 year package for 35 days vacation, and company offered lots offers like concerts and pic and drop and movie tickets, I never got any offers, I tried multiple times but all numbers are out of service, Mr Khaja is the person to contact, total irresponsible person, i payed one time payment. I am lodging police complaint against them , it’s fraud company

Negative experience: They dont even deserve this 1 rating. We took package sapphire of 20000 aed in jan 2020. Didnot avail anythinge xcept welcome stay and dinner worth max 1000 aed. Our trip and yearly trips all are left. First they ask us to book 60 days prior and even if we give them dates they keep giving excuses why they cant book tickets. All emails are returning back and all contact nos are closed. Plp varun and saleha who gave us this package already ledt and the one who were in little bit contact jasmine and khaja mobiles are off. Office contact no and toll free are off. Who is planning to put case on them . Atleast our hard earned money should be refunded .

Negative experience: My experience with this scam company was terrible after I paid AED 12500 for a membership, they don't provide any service. Highly unprofessional people and travel agency. I have tried for a refund and failed. Finally I have identified the parent company of this group which is Kingsway Tourism @ Business Bay. I recommend all the victims to collect your refund. All the best

Negative experience: It is a fraudulent company running scans and duping customers. They make false promises at the time of sale and their services are pathetic. I bought a sapphire package from them and they promised 30 nights stay in 4 star hotels or 15 nights in 5-star hotels. Actually, the hotels they provide during bookings are 2 star or 3 star. When i checked for a booking for 6 nights at a 5-star hotel, they said all 30 nights would be used for that and i will need to make additional payment. The processing time for welcome flights is 15 days in today's era when it actually takes less than 15 minutes. Pathetic fraudulent company. If anyone has any suggestions for a legal action i can take against them, please advise

Negative experience: If Royal Regis calls you that you're a winner for gift vouchers, Please do not respond and entertain them because they are going to deceive and trick you into taking advantage of their packages that are completely scamming. My experience was terrible after I paid for 10,900 aed memberships they no longer talk to you and reply to e-mails. Highly unprofessional people and travel agency!

Negative experience: Dear All, If you want your money to be safe don't go to Royal Regis, This was the worst decision we had mail in my entire life, Firstly they will call you and will scam you by saying that you're a winner of gift vouchers, Please do not respond and entertain them because they are going to deceive and trick you into taking advantage of their packages that are completely scamming. My experience was terrible after I paid for for Pearl memberships they no longer talk to you or reply to e-mails. Highly unprofessional people and a travel agency! and there is no refund for your money. If you go to cancel it that is also not possible, I will request our UAE Authority to ban this type of Fraud from people and companies. Now I Heard that they have closed their Mamzar office and all their staff have joined another company, If anyone knows how i can proceed legally please advise

Negative experience: Royal Regis has pathetic customer service. It was our worst decision to take their useless membership. They will keep your money and literally make you beg for each booking. We have their sapphire membership 7692573447202347. We wanted to use the hotel booking for our this year May trip to Switzerland . They were not able to book the flight on time. After thousand followups they finally booked our hotel rooms just few days before the trip. That also they charged us equivalent to 12 days where as our trip was only for 9 days. We are waiting for our flight money refund since 6 months. In these 6 months we have sent multiple reminders and called them. But they are not able to refund the money till date. Our relationship manger is Mr. Khaja. He is no help. He has no idea what a relationship manger role and responsibilities are. I just want to warn anyone who wants to take member ship with Royel Regis. It’s a fraud company . They will take your money and you won’t get 1% of the service from them.

Negative experience: Worst decision of my life to become Sapphire member of Royal Regis. SCAMERS I got deceived with their gift voucher call and i even paid full amount and now 2 years not a single benefit I am able to avail till date. I have been trying to call them in their all contact numbers including customer service and emergency numbers for past 4 days and not a single response received. Emailed them continuously and no one is bothered to revert. BE CAREFUL

Negative experience: PLEASE HELP IF SOMEONE GOT THE REFUND We got a call from the team that we have won a holiday stay and dhow cruise voucher. We were asked us to collect the voucher from the Swiss Hotel, Markan Hall. On reaching the venue, we understood that we have been called for a promotional scheme which was a Sapphire package. The sales Manager explained the Saphire package and very briefly showed the actual website. We were told that we must take this offer now or we can't avail of any of the services. Once we took the Sapphire package, we reached home and read the reviews about the Royal Regis scheme and all your previous customers mentioned how this is a fraudulent scheme and your company has been charged with fraud claims by several customers. We immediately contacted our bank to not process the payment, however to our dismay, we were told that Royal Regis has already claimed the payment within 2 hours of us making a payment on the credit card. To our shock, we also figured that there were several articles published against the company where you have offered similar schemes and there are families still claiming their money from you. I don't know how Dubai Police and DED has not taken any action against them. We had informed them about our decision within 24 hours that we would like a total refund and no association with Royal Regis going forward. We have been put through significant distress since yesterday and have trying to coordinate several team members. The Sales Manager has been out of reach and we have contacted him several times as he assured us that the scheme is legit and there are no hidden terms. IT'S BEEN 4 months AND STILL THEY HAVE NOT PROCESSED OUR REFUND. PLEASE STAY AWAY FROM THIS COMAPNY. DISCONNECT THE CALL IF THEY REACH OUT TO YOU. Please reach out to me on Facebook if you can help us in refund or if the same thing has happened to you.

Negative experience: From few days I am trying to reach royal Regis but email was not delivering and all staff no is switch off, then I went their office it was lock , I asked building security also he said they have done some fraud, their office is closed.. whoever is having any plan please we can do police complaint together.. by the way I paid 20k aed for platinum plan… thank you.

Negative experience: This company is a SCAMMER and a FRAUD! I am a Pearl member since 2019 I have paid in full and I have not received any of their benefits. All the items listed in their welcome package are not available. They have promised 5 years (21 day valid) flight and hotel accommodation for free anywhere around the world and they never delivered. Their quotation for flights are also higher than the market rates. Now all of their emails are not reachable and the office is currently closed.

Fantastic experience: I went to royal Regis to claim my gift as a winner. I received gold coin and hotel voucher. Thank u so much royal Regis

Negative experience: Ye log Alag Alag Hotel me Seminar karte he. Logo ko fasate he. Koi bhi Mat jana is Tarah ke. Call aaye to.Fas Jaaoge. Dinner Ke Bahane Bulate he...Or Jabarjasti karte he package lene ke liye.

Fantastic experience: nakuha kona ang coin gold ko at hotel voucher gagamitin ko xia sa georgia. salamt sa royal regis travel & tours LLC

Fantastic experience: Recently enrolled with their pearl package and availed welcome dinner and stay. Dinner was arranged at Lal Qila which offers wide range of indian/pakistani cuisine and had buffet system. Stay was arranged at Yas Island with theme park access for 2 adults and child. Thanks to Lea for explaining the procedure and Mahi to help with our bookings

Negative experience: All negative they didn't even return the money that we paid as they said they will return within 1 week.. and the pearl loyalty card has no update after 15 days... hope they knew how people working hard for money they earn and they just taking it for granted... so sad that we're one of the victims

Negative experience: Unreliable traveling company. We had a worst experience with them, they offered a package on instalments, but deducted the full amount from our Credit Card and now they are not making a refund. Very bad experience with then.

Positive experience: Hi Royle Regis Travel &tours I'm very happy to your support for visit and tours. Specially thanks for Sagar sharma to send me my birthday cake and arrange tour to Burj Khalifa. Very happy for service.

Fantastic experience: Took package in 2017 , team is so helpful they provided me extension for membership and i have utilized almost 90% of the services their team - Jasmine, Khaja, Priya, Mahi, Sagar all are very friendly . looking forward for more upcoming offers, Cheers.

Fantastic experience: I am a Royal Regis customer from past 4 years. The team has been very generous and supportive in all my enquiries. Especially – Ms. Jasmine Saini, thank you so much.

Fantastic experience: Such a great experience with Pushkar, Royal Regis is providing good experience to its customers. I just received a gift from them & very happy to received it. Highly recommend everyone to reach out to Royal Regis to have exceptional experience.

Fantastic experience: I am a Diamond member of Royal Regis and my parents took the package in the last 2018 we couldn't plan any vacation due to busy schedule but fortunately last year we went to Canada trip and my whole family had the best of our memorable time. Special thanks to Ms Jasmine for advising us to plan a trip asap and the first ever service by them was recommendable.

Negative experience: If you're thinking positive read this if not it's not for you. This company its legit 15% I tell you they will corner you to an event and loot you why? 100% scam, if you are an international reporter you can make an article on this, if you are an attorney sue this people they're backed with high end people looks untouchable. 1. They give you a week of grace 15% legit after that you can no longer contact them well basically you can but they will answer you not in the right manners, if you are going to book for your etc. They will answer you sorry our system is down, for 2years they will say that imagine you're 3years of contract you cannot book anything etc blah blah blah, until u feels annoyed. 2. They will say "we are connected to some class restaurant + some restaurants / shopping" that you will have a good discount but it's a 15% legit we came on some store they have gived on the list contract but they will say to you that we are no longer connected to that scamm. 3. For sometime you cannot do anything with your money gone and you cannot ask for refund because the contract says it "no refund" and yes its a mistake so if you don't want to get on that trap don't bother signing any contract to this scam company. 4. Still they are lurking and no one can sue this company why are they still on the prowl if there's any big guys there do something or not may be this was part of your community well if your not associated, Have some balls to tear this company down where is the justice?. If theres a real review of ten I will give them negative 10 stars if you are reviewing this with even a 2 star you set your standards very low.

Negative experience: With regard to there Raffle Draw prizes. Me and my wife were given a coupon to fill out near an entrance of mall in Qatar. Next day they called my number and informed me that I have won the raffle draw and got selected for a Gold coin and a free tour. I was very exited and went to there office for collection of my prizes. Finally after 2 hours spending my valuable time listening to their marketing lectures, I agreed them to pay a amount for a tour package with the motive of collecting the gold coin and tour package as i felt if the service is not good i could even cover it with my prizes. Finally i rcvd only a hotel voucher for some countries which is not even worth for me and i dont want to travel just for that (which i have to pay some money for that too i guess). And a gold coin ( actually a visiting card with a gold color paper in front ). for anyone who need a refund for their payments which they have made already: please send them an official email within 3 days, at least u will get your hard earned money after reducing a small percentage just like i got mine. Please also filter the negative reviews of this review section if any one need more clarification. Finally: if anyone from there management is going to say that My profile is not available in there records, then I'm going to attach all related documents plus screen shot of all emails with there manager on this post itself.

Fantastic experience: We have booked our holiday through Royal Regis in which Mr.Haider one of the Travel consultant did a great job and book us The cove Rotana Resort in Ras al khaimah. That was amazing and we enjoyed alot. Once again thanks to Royal Regis and there staff for this wonderful and memorable stay.

Negative experience: Biggest Scam ever... all the good reviews should have come from people they know or paid reviews. I Was called to inform me that I have won a raffle draw, when I visited them to collect the prize. They wanted me to buy a subscription plan from them which I was not interested and they refused to give my raffle winnings just because I didn't want to buy the subscription. Please do not get scammed by this company.

Fantastic experience: This sapphire package was very useful till now . Jasmine send beautiful cake at my home last month. Royal Regis team booked me an amazing stay in Palm Atlantis, also my Georgia trip was very smoothly booked.

Fantastic experience: I was able to talk with the professionals and explained every detail of what they’re offering. I claimed the gifts and vouchers I won thru their raffle ticket. The gift comprises of the gold coin and the hotel stay vouchers. T’was a great pleasure to meet LJ and the Manager in Royal Regis.

Positive experience: I want to share my experience with Royal Regis as it’s been outstanding from past 2 years I recently booked my tickets using my flight voucher of 2000AED which was quite smooth. Mr. Faiez ( Booking Department) was extremely polite and patience with all my queries. Would recommend all to join Royal Regis family

Negative experience: This is my life's worst mistake to go there at their phone call for gold coin. They said to me come with your wife and children because it is easy for them to trap.They offered me so many packages I refused and they lied to with very attractive offer and get charged my credit card. Next day I realized what they said that is different what is written in the contract. I tried to return their offer, no one responded me on email and keep using delaying tactics phone calls and sent me contract through courier. After so many phone calls I managed to get back a part of my money. I recommend you, do not sign anything until you come home and read on internet, they will say, you are a lucky winner and this is our anniversary and this is only for today, you must realize why they don't let you go and their terms and conditions are really very bad

Positive experience: ** I am revising my review. I am giving another chance for Royal Regis to provide better service to me and my wife. Infairness they are taking seriously the reviews from their members. For that I am giving 3 stars for the effort. keeping you posted if there is any improvement in the service.

Fantastic experience: We had travelled to Georgia via Royal Regis in May 2019. The experience was very good even though we had confirmed on the bookings later than the cut off date .The hotel arranged was of the highest quality in terms of service. Hope to partner more with Royal Regis in the future. Would recommend them definitely! Also we had recently arranged a tour to Baku June 2022 with the hotel accomodations from Royal Regis. The service provided by Mr. Sagar was good and appreciated. Hope to have good service going forward and until the end of the Pearl contract.

Fantastic experience: I recently took packages from Royal Regis and its been a great experience. I was traveling to Dubai this year and their employee Sagar Sharma made all the arrangements for me and my trip went well Royal regis makes sure that they will be there for you always. I highly recommend Royal Regis.

Fantastic experience: I have been a Royal Regis member since 2018 and we are happy with the arrangements done by RR Team for our travel requirements. Our first trip to Mauritius was a great experience. They arranged a nice 4 star hotel with our choice and Airport pick up and drop off service also. Other 2 local trips to Abu Dhabi and Ras Al Khaimah and both hotel bookings were done perfectly and enjoyed the holiday trip with my family. Our special thanks to Royal Regis Manager Mr. Khaja for taking care of all travel arrangements.

Fantastic experience: Royal Regis is a good Tours and Travels company. They are very good with their services. I recently traveled to Burj Khalifa and Royal Regis did all the arrangements for me. I didn't face a single problem during my trip. Thanks to this employee name Sagar Sharma who took care of everything. I would recommend Royal Regis to everyone.

Negative experience: To Anyone who is wondering if Royal Regis is worth it, then take it for granted that they are one of the worst type of scammers out there. Their scam method is as below. 1. They call people with a free gift voucher to a 5 star fancy hotel and one of their agents ( Pushkar) will try to sell you an unbelievably good travel deal such as free plane tickets to your family anywhere in Europe, 35 nights stay in 4 star hotels of your own choice etc. If you fall for it, they make you sign a contract and does not give you time to read the fine print. They take your money from your credit card there and then. this is also the last time they will treat you well. 2. Once they have your money, the scam game begins. They will not answer your emails ever. You will need to go to their office and get hold of Khaja who is the main scam artist. He tells you in not so obvious terms that you got scammed and that you should not have been too greedy in the first place. The plane tickets will never be available on your travelling dates. The hotels will be their choice and you will be given a choice of two worst hotels. They can also straight away tell you that they don't have any partner agent in a particular city and they just can't offer you anything. All the city tours and airport pickup is never available. In short they will offer you 25% of your money's worth and keep 75% in their own pocket. Being a scam artists, they also post fake positive reviews online. although if you search deep enough, you realize that the positive reviews are all fake and the negative reviews are the only trustworthy ones. If you already purchased it, try to take refund within 14 days. that's the only way, otherwise say good bye to your money!! Do your own research on the Royal Regis scam on Trip Advisor, Reddit and Trustpilot and Google reviews.

Fantastic experience: Just recently joined Royal Regis family 2 months back and have already availed the couple of services out of which my best experience was the welcome stay, we had beautiful time. And their customer care team is very helpful specially Ms. Jasmine she is very kind and understanding.

Fantastic experience: I took a while to write a review because I first wanted to avail some service and then post my review here. I wanted to start with we took this package in the year 2021 and our sales agent was MR. PRANAY MISHRA i can guarantee he is one of the most outspoken sales person, to be honest we didn’t wanted to avail the package but we purchased it because of him he was amazingly convincing the way he gave all the genuine details about the package we loved it and we bought the sapphire package. After sale service by him is also remarkable because he attends to all our enquires and guides us to the correct department. I availed our vacation to Europe which was very beautifully arranged by the team, we personalized it a lot and the reservation agent was very helpful to give us all the new options. They adviced us what can we can cover during our stay and make it a memorable one. My main destination was PARIS and I loved the hotel + tour + attractions there. So yes Thank you Royal Regis team for all the efforts we are going to recommend to our friends and family now to join such a beautiful team whose working to make memorable trips.

Fantastic experience: I am very grateful !! Thank you Royal Regis and specially Ms. Jasmine Saini for extending my Pearl Holiday pkg. (21 days in 3 years) by another year, which we could not avail due to the Corona, the war and personal crisis. We truly appreciate your efforts and understanding. We await your formal confirmation of the extension, to plan, and look forward to have some wonderful travel experience with Royal Regis holiday pkg. I can recommend others to take membership with Royal Regis without any hassle

Fantastic experience: Thank you Royal Regis for organising an amazing trip to Azerbaijan , I loved it the hotels were safe and sanitised, It was an amazing journey with my family , Mrs.Kristen hooked me up with these amazing experiences when. i was there . Definitely using them again for travel purpose

Fantastic experience: My trip to Switzerland was awesome experience from Royal Regis. Looking for more memorable trips from team.

Fantastic experience: I want to share my experienced as a new Pearl Member @ Royal Regis Travel & Tours LLC and I would like to extend my appreciation to Maam Jasmine and Maam Mahi for their excellent assistance being a new member to all of my headache inquiry. Alot of reviews was telling that this company is scam but "Let me tell you that it's Not Scam" as long you communicate to the right person especially to Maam Jasmine. I want to extend my warmest "Thank You" to "Maam Mahi" for her amazing patient and team for  dealing with all my headache inquiries. And  I would like to share some photo's during the tour a big thanx to @ Royal Regis to make our Tour memorable and amazing that will be remember a lifetime experience.

Fantastic experience: Thank you Royal Regis for organizing a wonderful tour to Armenia. Thank You to Mr Sagar Sharma who guided us and made good arrangements for our family . We are also happy to recommend their tour to Tsaghkadzor. We enjoyed it very much.

Fantastic experience: I would like to thank Sagar working at Royal Regis for making a wonderful package for Georgia -no doubt on that and making my Marriage Anniversary special without any hustle and bustle....

Fantastic experience: It was an amazing experience again as a member with Royal regis on our trip to georgia Special thanks to Mr. Khaja who organized the things very smoothly and quick my family enjoyed a lot.. Furqan Ali Pearl member

Positive experience: We would like to thank you for arranging our welcome tour in Yas Abu Dhabi on August 8. 2022. The whole family enjoyed it well. Although, it took time to arrange this for us but overall all went well. Thank you

Fantastic experience: We want to thank Royal Regis for our wonderful stay at hilton doha hotel last november 2020. I am grateful to Ms. Karen Alvarez for accomodating our request, for the assistance and good service! Keep it up! Kudos to the team!