Air India

Negative experience: They are not even answering the call

Positive experience: Pleasant experience to visit Air India office Quit and peaceful

Positive experience: Very spacious office. I visited here to reschedule the air ticket. They have token system and at the time of my visit, it’s not crowded. The person who helped us was very professional and friendly. They have many counters but there were only 3 or 4 staffs present.

Negative experience: Poor quality of planes, everything seems worn and old. Offloaded passengers from a booked flight to sell tickets at higher rates, customer care just hangs up when you call them

Negative experience: Very very bad service. This flight is looking like a old Auto. No any facilities. Bad Smell. Very bad service. No any Air Hostage is beautifully. Every one look Like chudail. Waste of money. Aaaaa Thuuuuuu‍‍

Fantastic experience: Just had an amazing air India experience. Had some delicious dinner in business class with staff being very helpful and polite.

Negative experience: Due to error during Web Check-in I was supposed to contact Customer Care, Dubai Office. But, they don't respond and pick the phone which they have mentioned. Bad experience. Don't know.. how to complete my Web Check-in Now.

Fantastic experience: Good ambience, no big quees, helpful staff, easily accessible by metro

Fantastic experience: Very friendly and helpful staff!

Negative experience: No idea, why there is a office in Dubai for Air India flight. Calling for some emergency not answering the calls at all.

Positive experience: Calm & good atmosphere staff was attentive, i personally liked the service & the suggestion was given by her. Good job keep it up because Air India needs this kind of service

Negative experience: Worst service no any update

Negative experience: NO GOOD SERVICE CENTER FOR DUBAI BRANCH.NO ONE ANSWER THE ALSO.TAKE ACTION FOR STAFF.BAD BAD BAD SERVICE

Fantastic experience: Helpful staff took minimum time to get the work done

Negative experience: I really tired to cantact this office number I don’t know no body answer call

Negative experience: I think customer service employee here is lazy to work,,, I got no answer on the number provided. I called a lot of times

Negative experience: Always flight is delay not @ time rest if any other issues like weather issue or other thing customer service is not good . They do not have answer for the flight wheather is confirm or cancel on the other hand other flights have answer that due to bad wheather flight is cancel. Recently we face this issue so we are sharing here … but yes after it came under Tata services are ok than before but not better . I know it will take time but if you can solve some issues which we are facing regular that will be great.

Negative experience: Very bad experience with air india, these people dont receive the calls. I wanted to reschedule my flight. Trying for so many days. Even i visited their airport office, the contact number given by them is also not answered. 0 service.

Positive experience: I went to this place regarding my baby name correction the place was very nice and the staffs are calm and clarifying the issues. Not crowded. Neet and clean.

Positive experience: Our recent travel experience with Air India from Dubai to India and back was a mixed bag. While the service provided was decent and we appreciated the positive attitude of both ground staff and cabin crew, there were notable areas for improvement. The food served onboard left much to be desired, lacking both in taste and variety. Additionally, the aircraft itself showed signs of wear and could benefit from refurbishment and modernization. It's evident that Air India still has some way to go in meeting international standards. However, with the recent involvement of the Tatas in the airline, there's optimism for positive changes on the horizon. The reputation and expertise of the Tata group are well-known, and we believe that their influence will drive Air India towards becoming a leading player in the aviation industry. In summary, while our experience with Air India had its shortcomings, particularly in terms of food quality and aircraft condition, we're hopeful that the airline's future is bright under the guidance of the Tata group. With continued efforts towards improvement, Air India has the potential to excel and set new benchmarks in the aviation sector.

Fantastic experience: Good experience

Negative experience: Not reponding to the calls. For everything we have to spend onntaxis ormmetronand visolit the office

Fantastic experience: An exceptionally good experience with Mr. John Samuel at Sharjah airport. Outstanding is the word. Mr.John Samuel, @ SHJ airport delivered exceptionally good help & would be forever grateful for his assistance. Such attitude displayed by employees, stands proof for the great culture inculcated by the top management. Keep it up @AirIndiaX

Positive experience: Fast and efficient service, good for Indian travelers.

Positive experience: It's a bad choice to travel with Air India now. They are going through a transformation and the old aircraft are terrible, broken toilets, broken seats and no entertainment. Dubai to Delhi is a bad choice now in Deb 2023 Service and staff have seriously improved.

Negative experience: I travelled to Mumbai from Dubai on Air India flight no AI 984 on 16/01/2024. I was extremely disappointed with the in flight services and toilet facilities. The top screen panels which showed the flight status never worked throughout the flight, the toilet that I used was in a terrible condition. The panel below the wash basin was completely broken and damaged and wasn’t closing at all which made it impossible to use the rest room. My personal monitor never worked through out the flight, upon requesting twice I was told we have reset it but to no success. I usually prefer emirates as my flight carrier but thought of trying air India this time as it’s now managed by Tata but nothing has changed it seems. Anyways upon requesting to speak to the supervisor the first officer came to speak to me and I told him about the issues I had faced throughout the journey. He then took my email address, name and telephone number and promised me that the management will get back to me at the earliest. It seems it went to deaf ears. I travel decent in a year and I think I will switch back To Emirates. I have attached pictures to back my review.

Fantastic experience: Nice

Negative experience: Disaster!!! Customer service ❌❌❌❌❌❌

Fantastic experience: Good service and issue was resolved easily

Fantastic experience: OK to board only 20 dhms for Air india. 065970444 or 065970303

Fantastic experience: It was very good The only problem TV was not working

Negative experience: No one pickup the call since full day I tried very poor customer service from Air india office.

Fantastic experience: I was worried about my ticket rescheduled dates but the day I visit the office of Air india they solved it very smoothly. Thank you I recommend everyone to fly with Air india. Jai Hind Jai Bharat

Fantastic experience: Air india office in Deira dubai

Negative experience: No response, no matter how many times you call

Fantastic experience: I Went there for a simple OK to board process. Was done smoothly. Thanks for service.

Fantastic experience: Very good services . I called them to date change of my ticket Ms . Safeera gave very fast reply and its very easy to do online payment .

Fantastic experience: I think now they are providing better service than before, attitude towards the customers are getting better, but I am not happy in the matter that they had removed free light meal from the service..

Negative experience: Ok

Positive experience: Excellent.

Fantastic experience: Near to salahudfin Station

Negative experience: delayed as usual

Negative experience: Untrained Staff. & Not Co-operative

Fantastic experience: Very good service

Fantastic experience: Very good staaf, appreciated

Fantastic experience: After TATA services implemented

Negative experience: Waste of 1 star worst service and response.

Negative experience: Very very bad customer service

Negative experience: I called many times no one respond

Negative experience: Most useless staffs Very bad behavior .

Positive experience: Ok to board - 20 Dhs for Air India express

Fantastic experience: Good hot food and excellent service. On time flight

Fantastic experience: Staff was very helpful and well mannered

Positive experience: Good. But Better to get a smily welcome from the staff.

Negative experience: Unprofessional and dumb staff without any knowledge and have no idea what they are working for.

Negative experience: No one ever recieves calls on their number

Positive experience: There is no q ticket system and waited for more that 30 minutes finally some answer I got

Negative experience: Don’t waste your time. You not going to get any response.

Negative experience: They are still like government companies If you press bell no one will come

Negative experience: Hostel place ok but not for middle class family I think that's culture are not good for your society

Fantastic experience: Under new management of Tatas, Auir India and airindia express offers exemplorary flying experience.. My first choice airline!

Positive experience: Not friendly customer care service. Dont expect to recive phone calls.

Fantastic experience: Good services last time i purchased tickets i liked ladies bahaviour thanks air india express

Fantastic experience: Quick response and best way to book ur ticket directly with them.

Fantastic experience: Very friendly and helpful team. Never felt falling short of service quality whenever I reached out to them

Negative experience: I just typed a wrong name and they refused to correct it. Instead asked me to cancel and get a new ticket...horrible

Fantastic experience: Great and Good Service. There's kind person Name 'Shafan'. He's very supportive me for one of my friend Medical EmergencyTravel.. Other staffs also very helpful and supporting.

Negative experience: Not very professional way to handle the customer care service. I have to wait almost for 30 mins on hold finally than bought an Air Arabia ticket to Delhi.

Negative experience: It’s better to close your office, please someone teach them what is customer service , no one is fit to sit there , they are spoiling your business and rude to customers… what is this My rating is 0 out of 10 .

Fantastic experience: Visited this place for OTB. Few people on a Sunday morning. Staff very friendly and polite service and handled all the customers needs patiently. Happy with the service provided.

Negative experience: Air india and air India express share their ofc in Deira where car parking is a major issue and they open on Sunday for a very limited time in the mrng which should not b the case. Rather all these airline ofcs and their multiple Phn line shd b reachable 24 by 7. There is no way to book the ticket online for an unaccompanied minor travelling through air india express n they charge hefty aed 400/ which is very expensive. It is high time airlines improve the quality of service, their availability (online n offline) n wen they call budget airlines, they shd mean the same. If there is an emergency n air india express flight is there n if it shows full, there is no chance that 11th hr dropout or cancellation shal appear on their system which means the seat Wil b empty but can't b offered. Wat a sad system.

Positive experience: Due to my kids traveling alone from Dubai to Amritsar, I was worried about booking ticket online, so I visited Salahudin Air india office today, Mam Shaila guided me well with Unaccompanied minor request, thx

Negative experience: It took me 70 mins to just travel one way to this office to get a work done which took 1 min for the staff. I have no complaints on staff who seems to be good at work but how frustrating it is for people who largely depends on airindia being the largest airline of India to travel from such far distancea even for a minute long enquiry which could be easily resolved over a phone call but the staff is least bothered to answer a call. Even to change ok to board why can't they have a online system to upload our request and the staff can update after verification. More frustrating is to know they dnt accept cards, only cash is acceptable. Post comments in case you need any clarification..

Fantastic experience: Easy to find location on main street. Good customer service. They do provide OK TO BOARD service at fee of AED 20 per passenger. No calling number as it is primarily a booking office.

Negative experience: From 3 days I'm calling for a small information will take only 10 secs till noone respond and not get any call back ! How wrost they managing Offices with this Useless and careless staff ? So many hard working people looking for job kindly provide jobs for hard working people instead of lazy fellows

Negative experience: Worst customer experience. Air india express counter number 1 one lady sitting every time talking to their opposit collegue, customers waiting more time and she is not responding. Counter 7 one lady sitting and she helping a lot.very good response to customers.

Negative experience: The contact number provided on the site is total waste of time 04 207 9400 I have tried around more than 100 call but no one received the call very worst service. My first expirence was also very bad in the year 2001 after that long time once again I tried to use the service but nothing is improved I think now it's even worst than before. I request travelers not to waste the money on this airlines instead spend some more money and go for any other airline's and make your self comfortable .

Negative experience: Very sad to say, I called many times but no response, we thought after taking by TATA AIR INDIA Service Il improve, but it's same like before, TATA management should look into it.. We want to see air India become best airline

Negative experience: Air india branch salah ul din has the worst possible customer service. The response and behavior of employee (SARA) couldnt be any worse. Just an cancellation of my ticket took more than an hour when other airlines would have taken less than 15 minutes. No positive reply and back talks were the only thing received in return. Surely i would never travel through air india or air india express again. Horrible.

Positive experience: Not really polite behaviour of few staffs, but I was satisfied with the service of the staff who attended me. Try to contact the office with the contact info got from Google but no response, no one picking up the call was really disappointing. Hoping for the best experience next time.

Negative experience: Bad experience with this Airline. They never answer your phone easily. Kept trying for hours. Different branches. Only branch i could reach was sharjah office. They even charge you for wheelchair for senior citizens unlike other airline. Cheap but you will get service n comfort accordingly.

Fantastic experience: I had a flight from Dubai to Delhi, which unfortunately got delayed, making it impossible for me to catch my connecting flight to Vishakhapatnam. Despite my efforts to seek assistance from MakeMyTrip, both the customer support team and the manager were unhelpful, leaving me feeling disturbed and confused. However, my experience took a positive turn when I decided to reach out to Air India's customer support. Air India's customer support team guided me effectively and suggested that I approach their Dubai airport office. Upon doing so and explaining my situation, they promptly assessed all available flight options and, to my relief, arranged a direct flight instead of my original connection. This thoughtful gesture made my journey significantly smoother, and I am truly grateful for their exceptional customer service. Despite my hectic schedule, Air India managed to provide a last-minute solution, which was truly commendable. I express my heartfelt appreciation to Air India and all the staff at the airport office and check-in counters for their outstanding assistance. Thanks to them, what could have been a stressful trip turned into a seamless and enjoyable journey. Choosing Air India for this trip was a wise decision, and I am now eagerly looking forward to more happy journeys with them in the future. Kudos to Air India for going above and beyond to deliver excellent customer service!

Positive experience: Same old story

Positive experience: Friendly staff..

Positive experience: Average

Fantastic experience: Goid flight

Negative experience: Worst customer support

Negative experience: Update Ramadhan working timing

Fantastic experience: Informative and good experience

Fantastic experience: Good service

Fantastic experience: Customer service was good

Positive experience: They are doing good

Negative experience: Okayish airlines with worst customer service

Fantastic experience: A pleasant travel experience with Airindia flight

Negative experience: picking up the call after long time

Positive experience: Customer service takes too much delay

Positive experience: Not yet

Negative experience: This is Air India and Air India Express office you can buy or modify the air ticket

Negative experience: Arrogant airport staffs... Worst flight ever... Careless crews...

Negative experience: No one answers the call.. what are they misleading people for with numbers which can never be answered.