Rentals Dubai - DSOA, Dubai - UAE

Negative experience: I took Car on rent from Self Drive 1 year Ago for 2 Months. They took a deposit and since 1 year they are not giving my deposit back. I have written e mails that they will return the deposit but still not recieved the money back . I warn the customers of these companies who never return the deposit on time. this is the difference between International Companies and this company

Negative experience: Such a waste rent a car.My experience with this rent-a-car service was extremely disappointing.single star i can give only due to the car condition.The customer service was abysmal, with unprofessional and unhelpful staff who seemed disinterested in addressing concerns. The rental process was unnecessarily complicated, leading to frustration and wasted time. Overall, I cannot recommend this service due to its unimpressive customer service, and inefficient processes.

Negative experience: I get charged for three hours same as 7 days in any other company.

Negative experience: They are not refunding the security deposit I paid even after 30 working days. Their app is having an error and they are delaying my refund since the last 15days

Negative experience: Self drive one of the worst company to deal with I don’t know why government didn’t block this company, zero customer service, zero managment, zero followup. They double charge my car rent without any reason and since one month they don’t want to refund the money. 4 months to refund security deposit due to cheap app or system they use. Always they say system error !! Unprofessional company.

Negative experience: Es ist die schlimmste Autovermietung auf diesem Planeten. Kaution wird einbehalten, das Problem dabei ist das sie es wahrscheinlich mit allen Kunden so machen und alle betrügen. Nur gut wenn man in dem Land wohnt und kein Tourist ist. Die Polizei ist informiert und auch Anwälte untersuchen schon diesen Fall, ich bin nur ein Opfer von mehr Hunderten wenn nicht tausenden

Negative experience: I book A car and they take 2000 deposit without any consent I make cancellation same time next day morning they called me to deliver the car to my place I tell him that I already cancelled last night and asked him about my refund he said to me with 4 to 5 days after one week I called them again the funny thing my booking not cancelled in the system still after that they said to me tomorrow will receive your money after that no body answer my call again now almost 2 month's.The problem my schedule super busy I don't have time to go office but I will do that very soon but with police

Negative experience: Selfdrive are cheaters. I strongly recommend not to take cars from them. They deduct any amount as per their wish. It's been more than a month and I have not received my deposit and the extra month amount which they have taken for an extra month without my consent. And they have deducted fuel charges also, when I returned there car back it was more than I received ( fuel) Shameless They have no integrity. Feroz Khalid khan

Negative experience: It's a fraudulent company. They'll charge the amount & cancel the booking without any reason & apply 10% cancellation charges. You won't be able to get back your security deposit & upfront rental after cancellation. I'm struggling from past several days in order to get my refund back. Dubai govt & regulators should take serious action against this fraudulent company. It's hurting the soft image of Dubai.

Negative experience: such a horrible and third rated cheaters the self drove company is. Fraudulent company all the customer service executives i spoken to are cheaters. Made my car reservation paid all the charges I was promised that car will be delivered next day morning 10 am then i called at 10 am since car was not delivered at the said time, these scammers told me that car will be delivered by 12 and then 1 o clock again I made a call they said it will be delivered by 3PM. one of the worst car rentals I have ever come across. Never ever opt for this cheaters frauds.

Negative experience: Charged me for a new month although I return the car back before the due time Requested them to refund the amount each 3 days telling after 3 to 4 working days Still running for my amount and am sure I will get stuck also for the Secuirty deposit I paid at the beginning It’s a poor service and this week I will complain in the Dubai consumer

Negative experience: If there would be a zero start I would do it. This company is the worst I made a booking one week before the day of rent and on the day when I would have picked up the car they call me and they say the booking is canceled, when I ask why they couldn’t give me any explanation and they left me without car and waiting to get the money back for days

Negative experience: Firstly when you show interest in their website they hound you to make a payment without sending you an email. But even after booking with them a car thru the app to be dropped off at 4pm and it has not yet arrived.

Negative experience: Unbelievable and unacceptable service. I paid in full through the app for a next day delivery. Never happened for four days. There call center does not pick up and no one cares. Don't use them.

Negative experience: Very unprofessional company. They are trying to charge me for previous damages. I still have not received my deposit 2 months after returning the car.

Negative experience: The worst ever company I've ever dealt with . No one no one literally no one should do any bookings with such company The whole process is scam and they're unprofessional I am trying to reach out for cancellation of my booking which seems to be very hard to reach their customer support and they've a huge problem with communication. Literally the worst company I've ever dealt with on my life They are taking my money & they don't want to cancel my booking and they don't want to refund the amount. I am on my edge and I will be reaching out for consumer protection entity to save me from such fraud

Negative experience: AVOID SELFDRIVE AT ALL COST I rented a car, did not like it and asked for an upgrade. The sub contractor DIAMOND LEASE forced me to sign to get an upgrade but ended up lying to me just get stuck with the car. SELFDRIVE barely answers the phone, and if it does they barely speak English. Went to the office and dealt with the Managers none of the could speak English properly. NO HELP AT ALL. There was multiple other people complaining and no one got their issue solved. DO NOT RECOMMEND. Bad service, everyone is rude and not helpful - you are better off going to a smaller company.

Negative experience: Please dont ever use this to rent a car! They will never return your deposit. Even they will never answer your call if you need anything. Please dont trust them. I just put my credit card and they took 3000 deposit instead of 1500 and they didnt return my money

Negative experience: Terrible experience, Don't go this car rental my humble request to all. This company still hold my security deposit money more than 30 working days ( except Saturday and Sunday).Whenever I called, they were telling the same story past 1 week, you will receive with 24hours and 48 hours. Please suggest someone how to get my money back???

Negative experience: I’m giving one star because lower than that isn’t possible. Horrible company to deal with. I was charged one month auto extension even before the return time and date. They also don’t refund your deposit for 30 days which is actually more than 45 days because it’s working days and will still not refund this automatically unless you call them to demand it. Apparently it’s in the policy fine print. Horrible experience really!

Negative experience: Changed my credit card and extra month after I returned the car. I rang them and emailed them several times. They apologized and said it was a mistake. However, it's been 3 weeks and they haven't refunded the money yet. I will never use them again

Negative experience: AVOID! AVOID! AVOID! Has anyone reported these scammers to the police already? A rental fee and a deposit were taken off my card but no car in sight and no one to speak to on the phone. The entire operation is based in India, as is their call centre. I'll be making my way to the police station pronto and the complaint to consumer affairs has already been submitted. I suggest you cancel your credit/debit card and have a new one issued just in case they try to keep deducting money every month. Beware of these foreign online startups and go rent from reputable and well-established local agencies. But, I'll make sure a formal compaint has been submitted against them.

Negative experience: am a victim of their services . Some friends warned me that I'd need to make countless calls to get my security deposit back, and they were right. It took a frustrating 50 days after I returned the car to receive my deposit. To be on the safe side, I dropped the car off a day early, but to my surprise, I was charged an additional AED 1500 for another month. every time I had to endure a 15 to 30-minute wait on hold to reach their customer service. They assured me a refund, but when I followed up a week later, they gave me the runaround. I strongly recommend avoiding this app and instead consider using traditional car rental agencies.

Negative experience: Avoid at all costs. They don't reply to emails, and if you manage to get through they are either rude and unhelpful or they tell you have pressed the wrong option and call back. Oh and several "charges" have appeared on my account, which they will not, or cannot explain what they are for. Also, I have now spent the last 3 days trying to get hold of someone to collect the vehicle at the end of the lease. Its almost as if they don't want the vehicle returned on time. Please avoid. They may appear cheap but it will cost you in the long run

Negative experience: Before i wrote this review "Nice price and online service, will share feedback after getting the car" after that troubles start happening, it was really nightmare when asking for refund the deposite, I sent many many reminders with no response, after waiting more than 45 days they confirmed that 85 % of deposite they cut under drama reasons, when I deliver car it was clean without any comments, seems because they have no funds the took cusotmers deposites

Negative experience: Worst company you can rent a car from. Stay away if you don’t want to get scammed with all the false promises and hidden charges

Negative experience: horrible horrible company. They lie about contracts and after the contract they do not answer calls and emails. They wait for the last day of the contract to make another debit on the card. still waiting for the call they promised to resolve the problem after 10 days they still haven't resolved it.

Negative experience: Very horrible service and total disappointment! Booked a car online and they provided me a downgraded option, not smilier or upgraded , and they are not responding to my email!! The day already passed and they didn't even deliver the car and the 3rd party agent didn't receive the confirmation from the reservation team!!

Negative experience: Quick response for new booking. After booking you get ghosted and no response to emails for refund of deposit. Choose somewhere else if you need the refund credited back on time.

Negative experience: The worst company I've ever received service from. They charge you without authorization and don't refund money. Don't mess with them. It's better to pay more and not go through their service experience.

Negative experience: ALMOST 3 MONTHS AFTER RETURNING MY CAR AND IVE NOT RECEIVED MY DEPOSIT YET. They don’t answer my emails and now my emails are bouncing back!!!!! Over 18 emails and 20 phone calls in their time and I’ve still not gotten my deposit back. ABSOLUTE SCAMMERS!

Negative experience: I don’t understand how Dubai government is still letting these scammers keep functioning on the land of UAE. They don’t have a minimum problem withdrawing your money but you should go through hell to cancel or get refunded, costumer service is a joke, no one replies to emails neither pickup the phone. Please shut down such businesses life is hard enough

Negative experience: It's the first company in UAE to disappoint me. Very unethical, unresponsive. don't use them. Till today no refund made, no response to calls and emails. I definitely won't ever come back or be recommending them. Really terrible treatment of customers.

Negative experience: Hello. You guys really have a problem. Communication is TERRIBLE. My husband rented a car and he was sent an email with the location to GEELY showroom to pick up the car at 1 pm. It’s 2:30 pm now and we still have no update on the car. GEELY is telling us there is no car available and your team is telling us to wait 5 minutes and they will solve the issue. WELL, it’s been 15 minutes and we are still waiting. Ridiculous. Your CEO should be more involved in the day-to-day operations, as it’s apparent that the team is unable to keep track of bookings and handle effective communication with external third party partners/suppliers. We have NEVER had a positive experience with selfdrive after a whole TWO YEARS of booking with you guys. We don’t even know why we come back lol. Lesson learnt, we are NEVER using selfdrive again. What a shame. Dear potential customer that is reading this review, please do not move forward. The service is SO horrible I cannot even describe it.

Fantastic experience: I had a fantastic experience with Selfdrive. What stood out to me was their commitment to no hidden charges. The price I was quoted was exactly what I paid. It's refreshing to find a car rental company that values transparency!

Negative experience: Scammerssss 3 months and I haven't got my deposit returned yet. They deliberately don't answer any phone calls WhatsApp calls or emails. They haven't returned my money yet and I will be taking this to legal matters!!! Because they are scammerssss. Avoid at all costs

Negative experience: Only two words - Cheaters and unprofessional. They will never gave you deposit money even after 40 days, customer service is pathetic. They charge money from your card without intimating you, even after taking security deposit. Staffs are really unprofessional. Never ever buy car from them or else you will loose the money for sure.

Negative experience: Not recommended at all, I booked a car and paid for it. When I came to receive it they said the car is not available!! What kind of service is this? I wasted 2 hours waiting then left without anything and still my deposit and car rental refund is not refunded

Negative experience: These guys are hardly what they say they are. Super rude customer service especially this lady called Maris who goes on repeat with standard procedures and answers and doesn't really answer any questions but can get agitated when you want a straight answer. The first time I took a car and returned it, it was straight forward. The second time I took a car and returned it on time, I got charged auto renewal fees which apparently happened not because of their mistake, but because I didn't call and tell them that I was returning the car on time. Of course, that was not there the first time around, but it is there this time around. Their motto seems to be "The customer is always wrong" Long story short, it should be resolved in 3-5 working days. 7 days have past and my credit statement has been issued already so I need to account for an additional expense that was never budgeted. You raise this on their website and no one really bothers to acknowledge or reply and I am pretty sure it will be there same as well.

Negative experience: C’est une centrale de réservation qui pratique des prix prohibitifs sur les kilomètres additionnels. Faites attention quand vous louez chez eux … le km supplémentaire va être facturé 0.5 omr à la place de 0.05… même le loueur en direct m’a dit que c’était une erreur . Selfdrive n’a jamais voulu reconnaître leur erreur malgré plusieurs appels du loueur, de moi même et plus d’une heure de discussion sur WhatsApp. Heureusement j’ai pu annuler ma réservation. Mais ils m’ont facturé 10% du montant … bref je ne recommande pas du tout. Recherchez plutôt des loueurs locaux qui seront au moins transparents dès le début alors que self drive fera tout pour vous arnaquer. Ah et en plus … ils ne proposent que 150 km gratuits par jour de location vs 200 pour les autres loueurs. J’oubliais l’annulation est gratuité oui … mais avec une pénalité de 10%.

Negative experience: Ils ne m ont jamais retourné le deposit , je porte plainte semaine pro à la police de Dubaï et j entame un dossier de contestation à la banque .

Negative experience: Ce sont de vrais voleurs basés hors UAE, le prix peut paraitre allechant mais vous ne reverrez jamais votre deposit de 1500 AED

Negative experience: Des voleurs à l'assurance à fuir !!!!!!!!!!!!!!!

Negative experience: One of the worst customer service. You dial them and we are forced to hear their advertising almost 15- 20 minutes minimum. One of worst customer service I had ever seen..

Fantastic experience: Fantastic service easy to book honest prices great co ordination and super cars All in all 6 stars all the way Special thanx to Riza the super star at Selfdrive sure to book again Thanx Tawheed

Negative experience: The worst service ever and never again. I have been waiting for my refund for more than a month and no one replied to me.

Negative experience: Poor Customer Service Unprofessional People No Commitments I still didn't get my money back upon cancellation, its been a month now.

Negative experience: Be careful on sharing credit card details, they will make unauthorised transactions and will not respond to you. This is a nuisance if you are internationally based.

Negative experience: Do not take any car on monthly bases, this place will never pick up ur phone Be careful and don’t involve your self with this money laundering/Scam car rental I have all the evidence/ documentation / communication that shows this place is big scam

Negative experience: DO NOT DEAL WITH THIS COMPANY! THEY ADVERTISE CHEAP RENTALS BUT THEN YOU HAVE TO FOLLOW UP WITH THEM CONTINOUSLY BEYOND THE 30 DAY PERIOD FOR REFUND OF RENTAL DEPOSIT. ADDITIONALLY, THEY WILL KEEP HITTING YOUR CARD AND YOU HAVE TO AGAIN CONTINOUSLY FOLLOWUP WITH THEM FOR REFUND OF AMOUNTS WRONGLY CHARGED ON YOUR CARD. DUBAI AUTHORITIES SHOULD TAKE NOTICE OF SUCH SCAM COMPANIES.

Negative experience: Very bad customer services. They answer you with one sentence and don't solve any problem. Avoid this scam company.

Negative experience: DONT BOOK WITH SELFDRIVE SPAM SPAM SPAM Worst car hiring company in Dubai they charge your credit card without any notice or email or call They never return the security deposit on time This company should shut down

Negative experience: Worst company to work with! They book you car send u to other companies and tell you go pick your car! But other companies are not even informed! They throw u like a ball here and there!

Negative experience: Worst service ever be carful, especially when it comes to refund. You will find the best offers at selfdrive but it comes at price don’t be cheated, stay away from selfdrive

Negative experience: Unsatisfactory experience. Trying to reach them for deposit refund, unfortunately nobody is replying to emails and also whenever I call, being put on hold for over 20 mins and nobody answers.

Negative experience: The worst company ever very bad service you will never get your deposit or refund on time the stuff are very rude they cut the fone line they insure that the issue is fixed but never fixed really the worst company ever we can’t even make complain they just cut the fone on our face specially the refunds team i got high blood pressure because of this company

Negative experience: Very bad customer service they keep calling you to take fronm them the car and one you pay no one answer and even if you want to cancel no one is there to help I don't recommend at all

Negative experience: Worst car service. First they will be very nice with you until they charge the full payment in advance and then they don’t respond to your calls and also they have hidden charges.

Negative experience: By far the worst customer service there is, very slow in response and sometimes they dont answer at all I called today just to keep getting transferred and put on hold for no reason. The operator in the end promised i would get a response and if I didnt she will atleast let me know ofcourse i ended up waiting for over 10 minutes for them to close the call. The team also is not pleasent or helpful - I dont recommend any person to deal with them as they are very difficult and I will make sure that I dont get near them again.

Negative experience: Such bad customer service. No reply to emails, phone calls, messages and employees would just say they can request a call to you. WOULD NOT RECOMMEND

Fantastic experience: Am rating you 5 stars cause of Rizza, I would really like to congratulate you for having her as part of your team, she’s a great add and value to your company/ business with her ,positive attitude, friendliness and dedication. She’s so helpful and fun to be around. Simply !and amazingly she made my day

Negative experience: Worst rental company ever. The deposit will take almost 2 months before getting refunded. I will never subscribe from them ever again.

Negative experience: I rented the car in December and got debited with a Salik charge yesterday, 4 months after. I advised them to remove their card on file and provide an invoice.

Negative experience: One of the Worst rent a car service provider in uae in my experience. Never trust this company. They are delaying the refund to do business.

Negative experience: Very poor service.they are chargig extra on salik and also for refunds we just need to call and follow up with them for numbers of time.. still no refund. It has been more than 2 months now..and no proper response. No office to visit? No way to catch them. Worst experience.

Negative experience: SCAMMERS DONT USE THEIR SERVICES. Its been 6 months and I haven’t received my 2000 aed deposit back no matter how much I try to contact them

Negative experience: DONT GO NEAR THEM!!! Currently one of many that have cases lodged with them with DED!!! Deposit taking 50 days to return and ongoing!!!! Blaming Salik and police reporting but as anyone knows this takes hours let alone months!!

Negative experience: If only I could give you ZERO stars . The worst company I ever had to deal with in the 10 + years I’m in dubai. How is this company not closed by the government I have no idea . 3 weeks I’ve been chasing them for someone to come and take the car for service !!!!! No one ever answers and the ones who answer are extremely rude ,and of course they don’t have the option to speak to a manager!!!! Horrible !!!!!!! Will report you to DED

Negative experience: Please be careful not to get fooled with their attractive prices, after you return the car they will find ways to charge you fake repair fees & service charges without any supporting evidence. It is the real cost they are charging. It is a marketing trick

Negative experience: It’s been over 30 working days and my refund still has not come through .. they keep stalling day by day .. I asked the call Centre for their office location he told me he is not authorized to say !! He told me to google it lol what a joke company the worst you can deal with ever .. ooh and also I told him to give me his manager or supervisor he said send an email if you want to escalate the matter !! but I did send an email 4 days before I speak to you no one replied back !!!

Negative experience: Too much hassel. Random amounts cut from credit card, refund not processed. Etc list goes on and on. An employee Julie working there is specially the one creating more problems. BEWARE. Do not recommend it ever..

Negative experience: Fraudulent company. Charged my card and won't return money even though no service was delivered.. I urge everyone report this company both to police and consumer protection board in Dubai to get this company shut down as they are a blight on Dubais good reputation.

Negative experience: The worst company. i have booked car 5 days ago, and they called me before 1 hr of my collection car time saying no car available? I have planned the whole day knowing that im gonna have car. How can you call me one hour before and tell me there r no car.

Negative experience: if there is less than 1 star i could give because with self drive i got the worst service ever in Dubai they charge your credit card without notice, you have to call them 100 time to get the invoices and clarify why they deduct money they charge you for the damages in the cars that you didn't make. They will not tell you where is their office. They didnt REFUND THE SECURITY DEPOSITE ON TIME

Negative experience: Bunch of cheaters - booked one month rental with pick up and drop add on; no one comes to pick up the car at the end of month even after calling and emailing for which no response and then they charge my card for additional month, still no response. Avoid them at all costs.

Negative experience: Very bad company,be aware of the hidden policy specially the extra mileage one !!! Don’t give your credit card details because they will keep deducting without getting back to you and without telling you why… Not answering the phone calls.

Negative experience: Horrific service. They barely answer to you when you WhatsApp them. Completely careless to all your requests. They do not care to loose their clients. They pretend to be the cheapest but they are not. You need to follow up 20 times and beg them to get your deposit back.

Negative experience: ****STAY AWAY FROM SELF DRIVE****** Don’t lease from them; very bad customer care service; it’s been 3 months I have been waiting for my refund. No one picking up the phone, no one responding on emails. Worst experience!!!

Negative experience: Horrible experience!!! Selfdrive company are liars and thieves. After I have paid for the car and the deposit and after they set the time and day for handing over the car, the company calls me and informed me that the car is not available. Dear future customer be very careful and don't waste your time and money with this second-hand company. I will definitely raise an official complaint to the responsible authorities

Negative experience: Horrible experience!!! Selfdrive company are liars and thieves. They are saying about policy but when it comes to return the refund they will delay refund and keep you money and use as per them... and u simply keep following up with them... Dear future customer be very careful and don't waste your time and money with this second-hand company. Not at all recommended

Negative experience: Do not rent a car from this app. They “might” fool you with low prices but once you return the car, they will charge you for damages from previous renters. I lost half of my deposit because of damages i didnt cause and their support team is so unprofessional and unskilled that you dont get any clear explanation from them

Negative experience: Horrible! Refund of security deposit is a total mess and sounds more like a scam. They just don't want to return the security "deposit" despite several complaints. Oh and the call center doesn't have any manager or supervisor to escalate the matter.

Negative experience: Worse experience i ever had very bad service, i need to call 5 times to get an answer for what i want when the call center tell you we will call you back 100% they will not, i called 3 times to make sure i'm getting my refund on 26 of July and when i called on 27 where is my refund...... No answer for why i didn't get it that's simply means Unprofessional they don't do thier job and again the only sentence we will call you back sir. Rating 1 star is too much.

Negative experience: Do not rent from this company. The company keeps your deposit 30 days after you return the car. No one responds the calls. What’s the reason not to return the deposit immediately after car was submitted?

Negative experience: Don’t rent a car from this Company! This is not a rental car company. They will take your deposit and never give it back. As well they will not answer calls from your number after you return the car! Pls someone should call the police for that company!!!!!!!

Negative experience: A fraud company that swallowed every person’s deposit and never show up to return. Boycott this company. Just like other’s we also fell into this well. Instead of sharing our experience. Better to complaint and get league action against this company.

Negative experience: The customer service is the worst i have ever experienced, you send them emails and they don't respond. You call them and they say send an email. I had a 1-year lease, but they couldn't arrange a service when trying to return the car they cant arrange that that also

Negative experience: Very Bad Services and Very Aggressive Sales. In terms of money they will take all on time.. But in terms of return... Even their promise time 30 days working Days.. They return after 40-50 working days.. One of the worst rent a car firm... They putting offer for 999 once we book.. And they deduct all money after that they saying the car is not available and this offer is finished so other car is available with high rate... As per the rule they follow their benefits and interms of customer.. They very unresponsive and very rude and very bad in service.... NEVER EVER TAKE ANY CAR FROM THIS RENTAL FIRM.. SELFDRIVE ..IS PLAYING WITH CUSTOMER MONEY.. SO DONT EVER RECOMMEND TO ANYONE.. WHOEVER AGREE ON MY STATEMENT COMMENT AND SUPPORT.. LET THE OTHER PEOPLE UNDERSTAND THEIR CHEATING..

Negative experience: Most unprofessional and worse service from any car rental company in UAE. I rented a car and returned it on exact date and there was this refund amount of AED1500+ which I was supposed to get but it took them over 3 months to process and most annoying part is I had to go to their supporting company LEGENDS cars in Al Quoz who then directed me to SELF DRIVE HQ in DSO and with a fake apology their staff just came back after a quick 10 min checking giving the explanation “sorry there was a glitch in the system which our staff never realized” REALLY?? 3 months I’ve been emailing and sending WhatsApp msgs to them and they couldn’t figure out? Either their system is useless or their staff doesn’t know what they are doing. Wasted 3 months of my time following up and half my day driving to their offices to get my money back. If anyone looking for car rentals I highly suggest don’t go for SELF DRIVE!!

Negative experience: I’ve returned the car since 24th of april but until now refund for the deposit still not given. No answer, no reply and no care at all. There low rental price will just lead you to a lot of headache and troubles in future. @SelfDrive care to return my deposit?? Please do not rent a car here! If there’s an option for no star, I’ll go for it

Negative experience: Booked and paid for a black edition car for my wife for one month 3k rental and 2k deposit. Obviously you need to pay up front. The car was delivered not a black edition top of the range model but the most basic model. My wife didn’t know. They didn’t even have the decency to tell us and now I’m chasing 4 days to get the car I paid for. This is the worst customer service I have ever received, they make promises they can’t keep. Stay well clear of this company.

Negative experience: They are standing totally opposite the customers. If you’re thinking the rent a car from this company please read terms and condition carefully. I rented car them for a month and i wanted to cancel my rent after 2 days (with 0 km usage). And you can understand what they said to me from the rate which i gave. Totally time and money wasting. After long mailing and phone conversations, i’ve opened complain because they’re not able to provide proof which i signed the contract.

Negative experience: Please don't go with self drive. Calling to their customer service is waste of time and horrible. I have been waiting for the refund and its been 2 months stills not credited. They deducting money from credit card and also from security deposit in the name of salik and never giving the proof. I feel like absolute Scam.

Negative experience: TERRIBLE EXPERIENCE! RUDE CUSTOMER SERVICE AGENT (the male one who claimed to be a manager) he literally hung up on me after using an aggressive tone. Car handover was canceled twice. Only received refund after I filed a complaint with Dubai consumer rights ! SAVE YOUR TIME AND ENERGY DO NOT USE SELF DRIVE !

Negative experience: I am having issues getting my security deposits even after 37 days of returning the car. There have been no help from email support or whatsapp support or call. Also they deduct certain amount of money from my bank and there is no clearance why that money was deducted. The fuel when I returned was half a bar less which is 6.5 AED and they deducted 86 AED on it, I would imagine if they charged 25 AED as a fuel charge which will give them 5 bars, honestly 86 AED on fuel charge “self drive” :( Please if someone can assist in getting my security deposit back as I am starting to feel that I do not get them back now.

Negative experience: They are the worst car rental in the UAE. They will deduct you 1000 AED for the deposit and you need to waste your time calling and writing an email for them to return. The worst part its not returned yet. They have a very bad customer support. I was trying to call them for cancellation but nobody is answering from their given contact number. Waste of mobile money and time.

Negative experience: I wish I read the reviews before booking the car. It’s been way more than 30 days and I am still waiting for my deposit, moreover even after multiple emails to them regarding the deductibles, there has been no response. They are openly scamming people

Negative experience: More than 2 months have passed and i have not received my deposit back yet ,called call centre several time every time they are saying within 48 hrs u will get back ur deposit,get ready to loose ur deposit if u book through them. Avoid this fraud car company.

Negative experience: I would never recommend #selfdrive company to any one of my known, friends, relatives and even to everyone who are planning to get a car on rent. #selfdrive people are so unprofessional, once you return the car, #Selfdrive make you waiting for your refunds as long as possible, I have been waiting for more than 2months, they say 30 working days so that they can make you count all the holidays and weekends, they are pathetic, their services are rediculous. Kindly do not consider them while I am writing this feedback, I am holding a call for 15 minutes... Getting no response, because your account is in #self-drive control they debit your bank account without any prior nformation ...

Negative experience: This company DOES NOT deserve a star let alone. They're by far THE WORST rental company in the UAE.. I've already raised a complaint to the Consumer's rights due to their failure of paying my safety deposit back. And the nerve they have to treat customers horribly after they ask for the safety deposit. I advise everyone to report this company to the consumer's right for their incompetent work and failure to adhere to their policies.