Rayna Tours and Travels

Name: Rayna Tours and Travels
Address: Suha Hotel, Sadaf 3 Building, Jumeirah Beach Residence, King Salman Bin Abdulazi, Dubai, AE
Telephone: +97142087444
Rating: 3.3

Information about Rayna Tours and Travels

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Suha Hotel, Sadaf 3 Building, Jumeirah Beach Residence, King Salman Bin Abdulazi
, Dubai

[email protected]

+97142087444

Opening hours

sunday: (closed)
monday: 9h-18h
tuesday: 9h-18h
wednesday: 9h-18h
thursday: 9h-18h
friday: 9h-18h
saturday: 9h-18h

We at Rayna Tours are committed to creating unique journeys that will alter your perspective of the world. With your budget, travel needs and interests in mind, we diligently plan and curate trips that make sure that no aspect is missed. We believe in offering a seamless experience from beginning to end with dedicated focus on interaction for the duration of the planning and travel. As experts in the travel industry, we feel proud of bringing up-to-date destination knowledge, and our specialists are ready to help you with any questions you may have. Let's make your trip from a pleasant one to a memorable one. Contact us right away to find out more and to plan for your upcoming trip.

Rayna Tours and Travels: Reviews

1.7/5 (12 Reviews)

Mohanad Published on Google

1 year ago

Negative experience: Bad service Incompetent workers High prices They will book for you in one of the local places by the beach and charge you extra and they will not tell you till after u pay Save your time and money and go directly to the shops by the beach

Rayna Tours and Travels

Dear Mr. Mohanad,Greetings from RAYNA Destination Management!Thank you for writing back to us regarding our services and, we apologies for the inconveniences caused. We would like to hear more about this situation, kindly we request you to reply back to [email protected] with your booking reference number or Bill number and we shall look into this situation.With Warm regards,Guest Experience TeamRayna Destination Management

swapnil naware Published on Google

2 years ago

Negative experience: Took sunset cruise tour in Dubai marina last week.Initially I inadvertently booked add on drink package which they neither refunded nor adjusted in cruise tour.I requested customer service team but only got rude answers stating rules don't allow them. Also, cruise tour was lacklustre lacking good food and vibes which we expect so not recommended.I suggest to go with other operators like Platinumlist who are flexible and geniune

Rayna Tours and Travels

Dear Mr Swapnil Greetings from RAYNA Destination Management Thank you for writing back to us regarding our services and, we apologize for the inconveniences caused. We would like to hear more about this situation, kindly we request you to reply back to [email protected] with your booking reference # or Bill # and we shall look into this situation. With Warm regards Guest ExperienceRayna Destination Management

Ismail Shehada Published on Google

2 years ago

Negative experience: Worst service ever

Adnan Nisar Published on Google

2 years ago

Negative experience: They provide services based on nationality. If you have a certain country nationality they will leave the chat box without any answer.

Rayna Tours and Travels

Dear Mr AdnanGreetings from RAYNA Destination Management Thank you for writing back to us regarding our services and, we apologise for the inconveniences caused. We would like to hear more about this situation, kindly we request you to reply back to [email protected] with your booking reference # or Bill # & the screen shots of the chat which was not answered and we shall look in to this situation. With Warm regards Guest ExperienceRayna Destination Management

Mohammad Usman Tahir Published on Google

2 years ago

Negative experience: Don’t use them for visa application service. And avoid their incompetent visa agent Mr. Sadique Logde

Rayna Tours and Travels

Good Morning Mr MohammadAt the outset, we would like to thank you for choosing Rayna Destination Management as your Service Provider and are sorry to learn that we were not able to meet your expectations in service delivery. Please note that we have already replied you by WhatsApp and by email that Embassy has all rights to reject your visa , and do not disclose the reason , You may approach the embassy directly to find the exact reason . We hope to be of service again to you and your family in the near future.With Warm regardsGuest ExperienceRayna Destination Management

Ramesh Palpali Published on Google

3 years ago

Fantastic experience: They are very professional and polite. They gave me all the key details about my flight with Alots of options. I strongly recommend to book tickets from here.

Rayna Tours and Travels

Dear,Greetings from Rayna Tours & Travels!Our sincere thanks and gratitude for taking out your precious time and giving us valuable feedback. We would be happy to implement the thoughts shared by you to make our services even better. We always look to offer our guests a memorable experience each time.We look forward to a valuable presence once again shortly..Regards!!!

Abdel Rahman Published on Google

3 years ago

Negative experience: We had the worst experience.

Charm L Published on Google

4 years ago

Negative experience: Been trying to reach to someone I can discuss my inquiry for a corporate package, hence, the lady on the other line interrupted and said "one second", then transfers me without saying anything. Worst thing is, the call got dropped!

Rayna Tours and Travels

Dear Mr/Ms.Charm,We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to discuss this further with you.You can email us on [email protected] along with your Rayna Bill Reference Number. Our feedback team will be taking care of you personally. We hope to find a solution that makes you smile.Best Regards,Shane Casinillo

MOHAMMAD HANI AWADALLAH Published on Google

4 years ago

Fantastic experience: good

Rayna Tours and Travels

Dear Mohammad,Greetings from Rayna Tours!We are incredibly grateful that you took the time out to leave us a 5-Star review.We look forward to seeing you again soon.Best Regards,Shane Casinillo

Planet Travel Published on Google

5 years ago

Negative experience: Such a pathetic service i have ever experienced. Nobody will receive your call, nobody will reply your email. you put reminders but no one will be bothered. Zero out of 10 for B2B portal.

Rayna Tours and Travels

Dear, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to discuss this further with you.You can email us on [email protected]. Our feedback team will be taking care of you personally. Regards!

5ôn00z Hôñëy Published on Google

6 years ago

Negative experience: Not good

Rayna Tours and Travels

Warm Greetings from Rayna Tours and Travels!!!We can see you have given us a 1-star rating, please let us know if you faced any issues during the tour. Please write to us at [email protected] about your recent experience.Thanks & Regards,Feedback Team,Rayna Tours

Nico Müller Published on Google

7 years ago

Negative experience: Worst service ever. Nobody helps for the prepaid tickets. Its horrible. Never ever Rayna Tours

Rayna Tours and Travels

Warm Greetings!!!We are sorry for the inconvenience, this is not the standards that Rayna Tours is known for. We would request you to kindly write to us on [email protected] with your booking reference ID so we can investigate further to discuss your concerns in details. Please do write us so that we can take corrective actions to avoid such incidents happening to any of our customers in future.Hope to hear from you soon.