Daily | Weekly | Monthly Car Rental - Dubai Marina

Negative experience: Don’t rent from them! They won’t refund your deposit!

Negative experience: Very bad costumer service Keep laying on costumer Don't pay attention for your needs Unprofessional team Just bla bla slogan Be aware and think 10000 times before you reach them

Negative experience: Poor customer service and just want to collect money from your card for anything they can charge you for And good luck returning your security deposit

Negative experience: Terrible! Self Drive currently have 2 vehicle deposits of mine and one which should have been retuned 60 days ago!

Negative experience: i have bad experience with this company because after returning the car back even before the expire date they debited money from my bank account and they not replying for calls and messages and email as well the worst company which i was experienced never take rental car from this company

Negative experience: Absolutely shocking, I rented a car from Self-drive for a month. I returned it at the end of the month. They confirmed that they received the car. 2 hours later on the same day the made an unauthorized charge from my credit card for 1600 AED. They charged for another month when the car is back to them. I contacted them, they apologised and said it must be a mistake and they will refund this money. It has been more than 2 weeks and still there is no refund. I emailed them and called them several times but no answer. They changed the mobile number that they gave me at the start. I had to take this to the authorities, so I reported it the tourist police and to the Consumer Right Now, I'm waiting to here from them. Save your time, money and stress and go to a reputative business where you can trust.

Negative experience: Worst company ever

Negative experience: Incredible support attention until the moment of payment, then you are ignored and you don't have a single chance to find out where your car is, when it will be brought to you or at least get an apology

Negative experience: The worst company I've ever received service from. They charge you without authorization and don't refund money. Don't mess with them. It's better to pay more and not go through their service experience.

Negative experience: A scam !!!!! No one came to collect the car, they extend the contrat without our agreement and they took money from our bank account without our agreement. It’s a shame !!!!!!

Negative experience: DO NOT USE THIS COMPANY. Shocking customer service - so frustrating waiting for response to emails or whatsapp messages. The car provided was dirty, not a full tank of fuel, damaged, warning lights on, and due for service. Ring to book service and they advise just to keep driving. Now I am waiting for refund of my deposit. DO NOT USE THIS COMPANY

Negative experience: Total scam avoid this company at all cost They charge you the car rent without even asking for documents such as driving license and surprise you also need to pay 2000 AED deposit to complete your car rent and when you try to call them to cancel the booking I spend over an hour twice and every time someone disconnect the call. I’m going to file a police report if I don’t get my money back.

Negative experience: Now almost 2 months and still didn’t get my deposit refunded.

Negative experience: Worst company! Avoid

Negative experience: This is the worst case rental that I have ever experienced! I don't recommend at all! Very unprofessional staff and the company will steal your money

Negative experience: Unresponsive customer service with sarcastic reply to the customers. CEO @sohamshah kindly satisfy your customer with minimum support by appointing responsive customer person. #boycottselfdrive

Fantastic experience: I highly recommend the self drive app to anyone in need of rental app. The app is great to use and the cars are always in great condition

Negative experience: Worst service in Dubai and they always delete my reviews They use the credit card without further notice and without sending the original fine or statement So fast in taking money and so slow in delivering service There is always no manager to speak to you so terrible stuff and employees

Negative experience: They no longer deliver the car. You have go to Al Quoz Industrial 2 to pick it up, and it takes literally hours of waiting to get it.

Negative experience: very very very bad customer service, highly unprofessional and irresponsible staff the car never arrived on the given time period and the staff was not even responsible enough to inform and they kept stalling and ignoring calls and emails also they took 3 months to return back the deposit amount after endless follow-ups

Fantastic experience: All the I rented till date was well maintain and great in conditions selfdrive provides best cars for rent.

Negative experience: Really the worst company for renting cars 0 customer service Stole my money and they never get reply my emails

Positive experience: Had a good experience from Selfdrive.. booked by app collected my car nd returned when done… refund was returned as per the promised date after Salik deductions… overall I had good experience nd no complaints…

Negative experience: Horrendous experience ever! They are not answering calls, emails, whatsapp after returning the car. The security deposit not yet received after 2 months from returning the car!!!!!

Negative experience: Extremely bad customer service, ive been calling for the last 10 days in a row, ive u didnt call 9am no one answers, and they never call you back to follow up, even for safety related issues that ive been waiting for car replacement. So good luck dealing with them..

Negative experience: Very bad customer service and lack of communications and commitment, I will not recommend to use selfdrive for booking. Bettee to book directly from the car rental companies

Negative experience: They are sooooooo bad I make booking 5 days ago and I make the payment and before 1 hour from collecting the car they called me and saying that there is no car And already 4 hours waiting them to solf my problem Sooooo bad company

Negative experience: They said you can come and take the car but then said no, your visa going to be expired, so cancel it as they said and then they have charged me for 230 aed for nothing…

Negative experience: This company should shut down. Booked a car from them, took the car rental charge for 1 month + 1000 AED as deposit and the car didn't show up. When I called them, they tell me very casually that the car is not available and they say they'll send it the next day IF its available. Very irresponsible girl at the reception. Please choose another service! A relief note to others: received the refund to my account after 15 days.

Negative experience: Received uncleaned car with expired mulkiya. The car model was as described. Delivery was fine but Pickup was significantly delayed. Worse part is that it is over 30 days and still no refund, daily follow up but no response from anyone on the refund

Negative experience: And to add to my previous poor experience, they then charged me for a 1,750 AED repair cost and did not deduct my initial 1000 AED security deposit. One number on the email they send isn’t even registered, the other resulted in a 20 minute wait with no answer. Emails go unanswered. The whole experience is just frustrating. I would once again recommend anyone to avoid this company.

Negative experience: Booking No. BI701278. Booked the car and paid the full amount with the deposit . Self drive cancelled the booking by itself and it’s been more than a month I have not received the refund. Already reminded twice and don’t see any intention of the company to refund the money. Pathetic service ..good that they cancelled the booking.

Negative experience: They charge you in split seconds, but then avoid you for service. Takes years to reach someone if car needs maintenance. And no replacement/reimbursement, they don't care since your money are already in their pocket.

Negative experience: Rip off company! Steer clear.. so many extra fees and charges.they charge you and keep your deposits,not held like every other hirecar company in Dubai..3x treble any fines you received with admin and made up charges and take it from your account without authorization..read the small print!then you cannot get a reply when your fighting your corner... Be warned.unless you like being ripped off.

Negative experience: Well it seems to be a proven experience now. The comments talking about the security deposit are true. 2 months later they still haven't returned the deposit and when I called and stayed 15 minutes waiting on the line they said they were waiting for my call to process the refund. That's theft. The rest went smoothly but I didn't have any issue with the car to test their incident handling

Negative experience: I’m not satisfied with this service at all!!! These guys extended the rental without my permission and withdraw from my bank account 1400+ even I returned the car on time. And I called 4/5 times to get that money back,after one week I got it back. And now I’m trying to get my deposit back!!! I’m not talking about additional charges for my fines from their side…

Negative experience: Never take the car from Selfdrive. They will collect the deposit and they would take months to provide the refund. I have been following up with them quite a while. But till now they didn't refund my money. I took my car in April'23 and returned back in the same month. Now its Jun'23. Lets see how long they would take it to refund back. I would update this review once I receive the deposit.

Negative experience: VERY terrible service, the return department deceives people and promises and does not fulfill, especially SHAKHRUKH scoffs at all customers, does not return money on time, withdraw money from the account without consent, deposit money must be returned in 30 days, but they are returned after two months explaining that 30 business days, holidays and so on. in all normal returns specifically on the 30th day after the return of the car. This company is losing its customers because of such employees. I do not advise anyone to waste your nerves and time. Never USE!

Negative experience: Do not rent from this company. The company keeps your deposit 30 days after you return the car. No one responds the calls. What’s the reason not to return the deposit immediately after car was submitted?

Negative experience: I have never experienced such poor service before. The fact that they still operate in the UAE with false promises, no or late response to requests you submit via an app or email, unprofessional staff, and rude and disrespectful behaviour is surprising. It is my sincere recommendation not to do business with them and to avoid the negative experience I had.

Negative experience: This is the worst service i have ever faced. Keep on deducting my money

Negative experience: Very bad experience, I should read the reviews before i rent next time

Negative experience: Policy is that, if you have new licence which you excange for licence you had previously. You can not rent a car!?!? They are so miserable and non respectful!!!

Fantastic experience: This is my first choice for car rental as it is very affordable and they are very professional in their work. It will always be my first choice for my future rentals as well. Waqas is really good in customer service.

Negative experience: Worst Service ever. Do not take any car from them. They will keep on charging you without information. They have charged me for an extra month without even asking me if I need the car or not. Plus I have returned the car with half fuel tank, for which they charged me the same money as Full tank. Not recommended at all.

Negative experience: I booked a car with this company and then cancelled it. After them deducting a cancellation fee of 10% of the total booking, they said they will refund the money to my account within 3-5 working days. It is now passed the time they said they would’ve done the refund and after calling them and asking about it, they said they will get back to me next week. The woman on the call got aggravated after I expressed my frustration with the company for not following their word. Would not recommend dealing with a company like this.