CITY MARK TRAVEL & TOURISM LLC

Fantastic experience: Goo work .

Fantastic experience: Fast and best in price

Fantastic experience: Good experience with City Mark Car Rental.....less Rent compared to other car Rental Merchants...Please Try

Fantastic experience: I had amazing experience.We enjoyed a lot. And their service was very well. thank you guys

Fantastic experience: I have took tickets several times from City mark travels. I was completely impressed with their professionalism and customer service especially Ms.Malufa,Ms.Satya and Mr.Mishari.The ambiance here is always inviting and comfortable.Their staff is not only friendly but also highly skilled.

Negative experience: About City mark travel extra odirenory poor service Mr MiSHARI unprofessional guy who know nothing just made a lie everyday I got my rfunde after 2 months when the owner involved For Management please you should have some professnol staff

Fantastic experience: One of the best place for booking tickets. Customer interaction and service was top notch .Special thanks to Malufa for your wonderful service.

Fantastic experience: Good service

Fantastic experience: Ita really good

Fantastic experience: Good dealing I like it

Fantastic experience: Malufa Good Dealing i ever experienced like itt

Fantastic experience: Its really a best experience ,especially thanks to one of their staff Miss Malufa for her excellent service.

Fantastic experience: Very quick service, friendly atmosphere.. Loved the experience with city mark travel

Fantastic experience: Very best service, best hospitality I've ever seen i prefer mr mishary, he is the best.

Fantastic experience: Really had a good experience from here,the staffs are so friendly,over all good service

Fantastic experience: I had a great experience with City Mark Travel & Tourism, especially thanks to Mr. Mishari. He was instrumental in helping me secure the best deal. The way he provided all the information made the booking process very easy and comfortable. Mr. Mishari continued to follow up with me throughout my trip, ensuring I was comfortable and gathering feedback. We were very happy with the services provided by City Mark Travel & Tourism. I highly recommend City Mark Travel & Tourism to other travelers. Thank you very much.

Fantastic experience: "Exceptional Travel Experience with Meshari: A Journey Beyond Expectations" "I recently had the pleasure of booking my vacation through "City Mart travel" Meshari , and I cannot express enough how satisfied I am with the entire experience. From the moment I reached out to them to inquire about potential destinations to the day I returned home, every aspect of my journey was meticulously planned and flawlessly executed by the talented team at Meshari. First and foremost, their attention to detail is unparalleled. My travel agent took the time to understand my preferences, interests, and budget constraints, and tailored a personalized itinerary that perfectly matched my needs. Whether it was arranging accommodations at luxurious hotels, recommending must-visit attractions, or coordinating transportation between destinations, Meshari ensured that every aspect of my trip was seamless and stress-free. Moreover, their dedication to customer satisfaction truly sets them apart. Throughout my travels, I felt supported and well-cared for, knowing that Meshari was just a phone call away in case I needed assistance. Their commitment to going above and beyond to exceed their clients' expectations is truly commendable. What truly impressed me, however, was the level of professionalism and expertise demonstrated by the entire Meshari team. From the knowledgeable tour guides who provided fascinating insights into each destination to the prompt and efficient communication from the administrative staff, every interaction with Meshari was marked by professionalism, courtesy, and a genuine passion for travel. In conclusion, I wholeheartedly recommend Meshari -(Agent) to anyone seeking an unforgettable travel experience. Whether you're planning a romantic getaway, a family vacation, or an adventurous solo trip, trust Meshari to turn your dreams into reality. Thank you, Meshari, for an unforgettable journey—I can't wait to book my next adventure with you!

Negative experience: Very bad experience, I suggest everyone please avoid them, they are like scammer. I applied for visit visa with them I suffered a lot. First they will delay the process then they keep charging you extra money. If you don’t want to suffer please avoid them.

Negative experience: Hi Everyone Dont rent a car from them. They never payback your deposit. I have been following up with them since March Eid ul fitar and its May the 7th Today. They are just avoiding the refund of deposit since then. Making a new excuse everyday.

Fantastic experience: I have been a customer of City Mark Travels for more than a year.. their service have been consistently good.. Appreciate it..

Negative experience: Worst and pathetic customer service experience . Price too high than in market making fool of customers

Negative experience: I took a car for rent and gave the advance amount. They promised to give back the advance amount back after 15 days. Now it has been close to one month and after asking multiple times, still they are not processing the refund back to me. Worst ever experience.

Fantastic experience: Fantastic service by City Mark Travel & Tourism Team.......We had Desert Safari with them which was truly amazing experience ......fantastic Desert Driver with great Skills......Whole tour wonderfully arranged by Mr. Mishari at City Mark Travel & Tourism LLC....I strongly recommend....5 Star Rating

Negative experience: Don't ever go to that place please I have taken a car for rent and I had given the deposit money still I didn't get it back the lady in customer service she said she will call me still I didn't get the call please before you go to that place think 100times worst customer service they have, Never recommended this place to anyone.

Negative experience: Worst worst service provider for tourists, I will never recommend this agency!

Fantastic experience: Great

Fantastic experience: Highly appreciate mishari service

Fantastic experience: Highly professional before I say anything he knows my need

Fantastic experience: I highly recommend renting a car from City Mark Travel & Tourism LLC. They are effecient, easy and hastle free to deal with. One of the team, Mr Shebin is very helpful who assisted to deliver the car as fast as he could since we needed the car asap.

Negative experience: This was my personal experience. My initial point of contact was Mishari on October 29, 2023, and I paid for a friend of mine to have a 30-day UAE visa per his instructions. And because, in his opinion, visa applications for Sri Lankan nationals are being denied when made through Dubai, the company would instead apply through Sharjah. As long as I have the visa on time, I said, "Okay, that's fine." He promised to apply, and since the UAE National Day holidays were coming up, he said he would let me know an update after that week. I agreed to that as well. I paid AED 400 on November 15, 2023, and on November 27, 2023, I made the final payment of 100 AED. I sent reminders via WhatsApp on December 6 and 8, but got no response. That day, I decided to visit the office, and a few minutes before I went in, he sent me a message saying, "Yah sure no worries.. will drop you visa soon." because my system was blocked. Don't worry, I'm working on it and will provide you with an update shortly." He stated the same thing when I went their. Because I was anxious about this, I made plans to stop by the travel agency on December 17 on my way home from work. There, I was informed that Mishari had left on vacation without even properly turning in my application for a visa or informing me of it. He had also promised to book me a hotel room as soon as the visa was approved. "Hello, hello, sorry for the inconvenience caused.. visa has been stuck from immigration system. Will share you application number too. Will clear copy by tomorrow," he replied to my WhatsApp message that same day. It has been 13 working days as of this writing since I made the entire payment. I've worked for ten years in the travel business, five of those years spent in a travel agency, and I've applied for over one hundred UAE visas. And within three to five business days, the visa was either approved or denied. It was disappointing for me personally. I have been contacting immigration services since December 20th to inquire on the status of my visa because the travel agency was not at all helpful. According to immigration services, they required a 25-digit application number, 010. When I asked from December 17 to December 27, they said they didn't have this number and then informed me that they also process visas through a third-party agent. Unfortunately, neither he nor CITY MARK TRAVEL AND TOURISM LLC ever answered my phone or provided me with the application number. I had the manager's number saved on my phone, and I was contacting him to get updates according to the team, but after December 23, 2023, he never returned my calls or messages. Finally, on December 28, they waited until I came into the office late at night to give me a printout stating that the visa was denied. If Mishari was going to depart in between, he shouldn't have assured me that he would somehow obtain the visa. If he wasn't the one applying, it is completely irresponsible in my opinion, and their team is unprofessional. I was surprised to see that the occupation was listed as "NOT EMPLOYED" on the denial form after providing the passport's bio page and the alterations page, which both made the occupation very clear. Additionally, according to Sathya, "Security Reason" is the reason for rejection. I told them to cancel my visa application on December 26 and give me my refund, and Sathya promised to do so. When I asked for an email, Sathya was first hesitant, but I persuaded her to wait until they sent it. She then sent an email using a GMAIL email address, which is not professional in my opinion. They simply had no emotion on their features or in their eyes as she handed them the rejection letter. My friend was fortunate enough to be able to board the flight as scheduled on December 28th , I applied another visa on December 27 at 10 am through another agency in Karama. As you are aware of my concerns and that you did not fairly handle my case, please do not reply to this message if you plan to repeat the same remarks you have made to other clients who have given your service a one-star review.

Negative experience: My experience with CITY MARK TRAVEL & TOURISM LLC has been extremely disappointing and costly, and I feel it's important for potential customers to understand the hidden financial pitfalls of dealing with this company. Initially, their prices seemed reasonable, but this turned out to be misleading. The real cost of their service skyrockets when you consider their refusal to return deposits. Despite having paid a deposit for a one-day car rental, I have been unsuccessful in getting this money back. The financial strain was further compounded by the high costs of numerous international phone calls I had to make in an attempt to resolve this issue. In reality, their seemingly economical rates are a facade. When you factor in the unreturned deposit and the additional expenses incurred trying to reclaim it, their service becomes exorbitantly expensive. This practice is not just deceptive; it feels exploitative. I strongly advise anyone considering CITY MARK TRAVEL & TOURISM LLC to be wary of their pricing structure. The hidden costs and financial headaches far outweigh the initial appearance of affordability.

Fantastic experience: They are very helpful and easy tontalk to as well.

Fantastic experience: Service is superb (car rental)

Negative experience: We were so pleased with the past services provided by City Mark Travel & Tourism LLC. However, frustration and disappointment is what I have experienced with my most recent car rental with them. We always get our rental deposit refund 7 days after we returned the car. So with my last rental, I was informed verbally that we will get the refund 7 days after I returned the car. So I followed up after 7 days to be informed that I have to come back on monday (like 3 days after). After coming back on monday, I was informed that I need to wait 14 days from the date of returning the car and that it is written on the invoice. So, fine fair enough. I followed up again only to be given excuses such as accounts dept is close, they have already deposited the cash and they don have cash in hand. Point is, in between those days, they dont respond to your whatsapp messages, when you call, the responsible person is not available and he alone is the one handling car rentals. This could have been a pleasurable experience have they informed specifically how refund works. This could have been avoided have they provided a specific date for us to return and collect the money. But no, I have to return multiple times to their office for MY MONEY for what? They could do better for sure. Hopefully.

Fantastic experience: One of the best travel agents in Dubai. Have done multiple visa & bookings with them. Always excellent and welcoming service. Mr. Mishari is very very good & efficient. Highly recommend this company.

Negative experience: Customer service is poor

Fantastic experience: Excellent service by Mr Habib . Very humble and diligent. No extra deductions no fake excuses for Deposit Refund . It was my 1st experience in May 2023 and without any second thoughts booked again from them.

Fantastic experience: A tier services.Very professional.

Fantastic experience: Really fast result

Fantastic experience: நல்ல பணி நிறைவு

Negative experience: Very bad service and Rude behavior From Mr.Habeeb

Fantastic experience: Quick processing with high knowledge staff and trusted organization !!

Fantastic experience: Best Service and Best Rate

Fantastic experience: Best travels in the UAE

Fantastic experience: Good customer service

Fantastic experience: Much helpful and fast service Highly recommended for all services related to visa and ticketing

Fantastic experience: Excellent organization done for a staycation by Mr. Shebin Navas!

Fantastic experience: Variety of options and good customer service. Would definitely recommend.

Fantastic experience: Best customer care service in Dubai. Easy to communicate.

Fantastic experience: Perfect service @Citymark thanks ♥️Mishari

Negative experience: Very unprofessional and poor communication. Not recommended!!

Negative experience: I really had a very very bad experience with this travel agency, staff dont have manners to talk, n very bad service.

Fantastic experience: Very good experience and the staff are very helpful and considerate. The procedures are handled well and everything is smooth

Fantastic experience: Excellent service and highly recommended place to get ur visa and air ticket from them

Fantastic experience: Excellent service from a professional and highly efficient team. The entire process was handled in a timely manner.

Fantastic experience: Amazing and fast services Highly recommended I would definitely recommend many people to go there Ma

Fantastic experience: They are very professional and provide the fast service for ticketing and visa services.

Fantastic experience: The very best service in UAE,Highly recommending for perfect service, Thank You so much Rekha for your best service

Fantastic experience: Rekha and Ramiz from this travel agency are extremely good. They are professional and very helpful.

Positive experience: I am strongly recommend for all your needs please you can contact Mr .Shobin city mark travel & tourism . Their are doing very good & excellent on time service as per Customer needs .

Fantastic experience: Excellent service. It was a nice and hassle free experience. The agents were quick to respond and very cooperative. 100% recommended.

Fantastic experience: I am very happy with the service they are providing especially their staff Mr Vineeth. He is very kind and up to the mark. He does a very good job over there, They are Faster and systematic And for sure I will recommend them for their service. Good Luck team City Mark.

Fantastic experience: City mark travel & tourism is good as compare to others travel & tourism. People always giving first priority to customers either they belongs from any nationality.

Fantastic experience: Very good service, very supportive and friendly staffs . They are providing visa, ticket and tour packages with affordable price.

Fantastic experience: Mishari, He is too good and understand the requirement and need of particular timing very polite and helpful, good in suggestions. Make things more easy.

Fantastic experience: I used City Mark Services many times and they are Superb, Fast and Economic also. My experience with them is good.

Fantastic experience: Good service and great team! Very friendly and assisted with everything needed, making the process much easier and stress free !

Fantastic experience: Good staff and service. Also managed to get a discount on the tour package along with insurance. Highly recommend. 10/10.

Fantastic experience: Immaculate services. The staff are very proactive and are available all the time to assist even if there is an emergency. Would recommend theor services.

Fantastic experience: My go to place whenever I book flight tickets. Mr Vineeth is kind and patient. It's hassle free and their overall service is great! Cheers.

Fantastic experience: I have got very professional service from CITYMARK in the past, we have booked several flights for our staff from them as they have the best prices and top class customer service.

Negative experience: One of the worst travel agency for visit visa is city mark travel, never apply visit visa from them you will just loose your money. They will lie you in the process and in the last we will be suffering at airport.

Fantastic experience: Really easy going and helpful staff. Bought my flights tickets and they were very cheap. Big thank you to city Mark travel and tourism.

Fantastic experience: So Happy with your service... My visa extension process was very easy and everything is runs smoothly..

Fantastic experience: Very good service … from stating to ending take caring very well I am very comfortable and I will recommend to others city mark travel

Fantastic experience: Best place to book tickets and get your visa arranged. Better than getting it online. Loved working with the manager there, Mr. Shebin Navas.

Fantastic experience: I am very happy with the service they are providing especially their staff Ms Shaheena she is very kind and up to the mark. She does a very good job over there, They are Faster and systematic And for sure I will recommend them for their service. Good Luck team City Mark.

Fantastic experience: I am very happy with the service they are providing especially their staff Mis Rekha. She is very kind and up to the mark. She does a very good job over there, also well Explained all the travel details, visa service and attestation all kind of service. Prompt and excellent service at all times which exceeded our expectations! Will definitely and highly recommend Forever Tourism to my family, friends and colleagues. A big thank you to Rekha and the entaire team.for being extremely helpful! Good Luck team City Mark.

Fantastic experience: Just got tickets for my travel from Citymark and they were cheaper than the onsite flight prices! They took care of my visa, insurance and rental car needs overseas all in a matter of minutes. Extremely professional and polite staff.

Fantastic experience: Mr Vineeth was so helpful and super fast. Applied for visit visa and it was very smooth, would recommend to use their services, I know I will do again.

Negative experience: Wrong information

Negative experience: Poor response to calls or WhatsApp chats in case of an emergency.not preferable

Negative experience: Very very unprofessional and poor in communication. Never seen such kind of agents in my life. Not recommended!! Always said to reply or provide the service in 7 days but never replied or provided the service within their timeframe even not responded on contact. They have started to work on extending my visa after 10 days from when I had given. I had to suffer for the delay... They were supposed to return deposited amount if I show my return ticket but they returned after one month on leaving UAE on forcing(legal intimidating) by one of my friends when actually I have left the hope to have it back. Before leaving - 2 times(in 16 days) they committed to back the money in 7 days but they didn't. Later, told me to back after exit, I asked them a written doc in regards but they didn't. I think they probably hadn't plan to back the money but had to back after legal intimidating. So, be aware in case if you take their service!