Smart Travel

Negative experience: Smart Travels Abushagara Branch's staff, Mr. Nabeel, is a completely unsupportive staff. I contacted this branch to inquire (A2A with Salam Air - or- Bus) about a 2-month visa change, just 10 days before visa expired. He consistently ignored my messages, always responding with 'Visa change schedule slots are still not open, come tomorrow, 2 days after, 3 days like that.' I visited the branch directly 2 or 3 times, and he gave me the same reply. I also asked through WhatsApp twice, receiving the same response. So, I asked again if I could pay any deposit amount to get a booking confirmation. He didn't accept. Finally, with my visa expiring in just 2 days, I asked again, and he told me it was fully booked with no availability. At the same time, I contacted the Rolla Smart Travel Branch. The person there informed me that if I had contacted them just 1 hour before, they could have confirmed the booking. However, they were now fully booked. Nevertheless, I managed to get a visa change confirmation with same-day airport-to-airport service from another travel agency in the Abushagara area. The next day, I went to contact Mr. Nabeel again to ask about his ignorance. He blamed me, saying I should have followed up daily and only through his WhatsApp. He also mentioned that he couldn't update customers and was busy with other things. Additionally, he mentioned that he only handled ticket services and couldn't provide details about visa services. He advised me not to visit the branch, stating it was useless, and to contact him only through WhatsApp. Therefore, anyone needing these services should avoid contacting this branch for visa change purposes. Mr. Nabeel tends to promote expensive plans with Flydubai for visa changes at the last moment."

Negative experience: Extremely bad experience with them;never ever choose them for any tour. They are fraud & over charge you with out telling you details esp their Sharjah office SPOC:Mohsin Hejazy & his manager Ms Sara. My intention of writing this awareness review is to save others from the sufferings with which we underwent. Be aware of these scammers. They charged our kids under age 3 same as adults for Musandam trip which we later on came to know that kids were free of charge by Oman Gov. After my initial review,they even called me and threatened me about legal consequences as if I were at fault. This guy Mohsin is really stupid and does not know about ethics and laws. Instead of feeling ashamed, he remained stubborn and harsh over phone.

Positive experience: They have always Good Deals. Best visa Rates always

Fantastic experience: Thank so much Smart Travel & their Amazing Team members I really enjoyed thanks again for make my trip memorable Georgia Trip 2024 Must visit & book from smart travels Highly recommend. ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: I had a great experience with Smart Travels, last month visited Almaty, Kazakhstan and i booked my trip through Smart Travels. Sayyid Muhammed helped me a lot for preparing my itinerary throughout the journey . Their service is highly recommended .

Negative experience: Worst service ever of smart..the person name khalil dont work with this guy ever...only they are giving time for the visit visa...roll branch worst means totally pathetic service ever

Fantastic experience: Well done. It's the first time the visa service done very fast and it was because of the expert staff Suchandra Mullick, very professional in Smart Travels in Jubail branch. Well appreciated Suchandra Mullick. Thank you for your service.

Fantastic experience: Hats off to the entire team at smart travels for arranging an incredible musandam trip! Special thanks to suchandra for their exceptional assistance in planning every detail. Your combined efforts made our trip truly unforgettable.

Fantastic experience: I booked Georgia trip with Smart Travel and to be frank it was amazing experience. Amazing tour guide and hotels. Nothing to worry. Everything will be taken care by them including hotel, airport transfer and city tour guide. Special thanks to Mr. Shakir for his efforts.

Fantastic experience: Been here for 2 decades and I go thru smart travels for all my visas service. One of the best travel companies in UAE . Their customer service officer Suchendra is very prompt in communicating with me and always understands client requirements and assist in getting the services required at the quickest time possible ..

Fantastic experience: Very good experience with Khalil also good service from branch

Fantastic experience: Very good and fast service shoutout mr shuhaib good job!

Fantastic experience: Excellent service, fast visa issuance, hassle free procedures. Great work by the team especially Suchandra

Fantastic experience: Very good experience with smart travel, we enjoyed banana ride and snorkeling. Don't miss tent stay. It was unforgettable trip ❤️

Fantastic experience: Ms Suchandra from SMART Travels is very proactive, supportive & quick in taking actions. We own a contracting company in Construction industry & all our visa, air tkts & travel needs are being taken care of by SMART Travels with the help of their courteous & supportive staff. Thank you Suchandra for arranging a visa for my daughter within 6 hrs.

Fantastic experience: The service is very fast and the best thing was I didnt even have to go to their office everything was done online and it was super easy got the visa in 2 days .special mention and appreciation for suchandra mullick for her commendable job . She made the process absolutely hassel free .

Negative experience: They stole my money. I wanted to do in and out of UAE to apply for my tourist visa. They on day of travel told me uae changed rule and only two month is now applicable and we will give you refund of 400. It’s been over 1.5 months now and I keep calling, contacting the store, and they keep saying “ohh I forgot, I will do now” and never transfer my money. They will steal your money by changing the visa type last minute. The company feeds on desperate people and steals their money. DONT TAKE ANY SERVICES FROM THEM.

Fantastic experience: SALAHUDHEEN helped to surprise my wife on her bithday..

Fantastic experience: SALAHUDHEEN: He has provided service really quick and was very clear with information. Many Thanks

Negative experience: We took there musadam dhow trip Arrangement was very Very bad ,food was also very bad there philipos,Indian and Arabs They provided Bengali food Never suggest smart travels

Fantastic experience: I Got a Visit visa within 3 Hour and service was very good by Staff Suchandra ar Br.4 on Sharjah Mina Road

Fantastic experience: Super fast service within 24 hours I got the visit visa from Mr. Shuhaib’s whose customer support and briefing of requirements about the visa process is excellent. Good luck Mr. Shuhaib

Fantastic experience: Smart travel providing us the best service since ages. We have been regularly taking visit visas through them. Great service provided by MR.SALAHUDHEEN. He quickly replies & does the needful. Thanks for maintaining the quality & standard of service.

Fantastic experience: Salahudheen is the best travel consultant ever, he supported me even on the holiday and got visa on the same day when I was expecting it on 3 days. It give me a big relief for me and my family, I would highly recommend to work with him/smart travel

Fantastic experience: If you want fast and easy visa services , please go to smart travel..such a wonderful experience and much appreciated : plz contact Salahudhen Smart travel ( +971 56 404 3335) for more details

Fantastic experience: I took their musandam Dhow cruise tour. Well arranged. A guide was there from Oman border who helped us with procedures. Border police and army are very friendly . Dhow cruise included beach swimming , kayaking , snorkel, boat ride, banana boat ride, cave visits music food snacks fruits drinks and friendly staff who helped in fishing also. Driver was also good guy who accommodated our small needs on the way. Smart travel coordination is superb. Recommended for other guests

Fantastic experience: As a solely Traveller ,I absolutely thank Jacob and his entire team .Everything was well arranged ,no rush ,more activities than I expected.enough drinks and water .I had 2 plates of biryani and fish fry .it was that good .high value for money and will definitely book my next trip with you guys .thank you !

Negative experience: Very bad experience.. Staff really bad not replying on time. Service very poor... Even they don't know new rules..

Fantastic experience: Professional Approach from the team. Suchandra has been extremely helpful in understanding the requirement and respond ontime. Keep up the good work.

Negative experience: I have booked the ticket with Smart travels and also paid for the wheel chair assistance for AED 160 when I reached the airport they told there is no booking for the wheel chair. Then the checking staff ask me to make the payment and the same I have make the same. Since that day I was following with travel were I have booked the ticket from April 2023 and Iam not getting any response from the Travels. Today they are telling to follow up with the airline.

Fantastic experience: It was really a great experience had to book a A2A flight for my wife, she didn’t face any difficulties or had to wait for the visa once arrival like the rest of the passengers, as Mr shuhaib coordinated early morning at 5am as the flight was early in the morning, Thanks a lot. Once again shout out to my man shuhaib for a wonderful service.

Fantastic experience: Experience with Smart travel( Sharjah, Rolla branch) has been rather good. I bought visa and medical insurance for my parents and the prices were very reasonable and process was quite smooth. Extra credit goes to Miss Suchandra her for her prompt follow up.

Positive experience: Management is very friendly ... Waiting for it to turn into a business association... Lets see how fast..

Fantastic experience: Mr Muhamed Irshad is very helpful and give me good assistance from obtaining a visa

Fantastic experience: Nice suoport given by Mr Salaudeen and things become smooth for us to get the tickets on time and guiding us properly

Fantastic experience: It was a nice journey for me well behaviour travels and given good support agent Nabeel tq

Fantastic experience: Have recieved Good service from Mr.salahudheen and is happy to contact you later alao

Fantastic experience: Nice service and very fast... Special thanks to Mr. Salahudeen, God bless you brooo... Keep up your hard work....

Fantastic experience: They offered 250 aed less for visa extension than my nearest travel agency offered

Negative experience: Wrost service. They took more than 10 days for family visa. No follow up and response from the management. Not recommended.

Fantastic experience: Fast and efficient service and a great thanks to Ms. Nisha. She's really such a star.

Fantastic experience: Fast and reliable service. I like it. I applied 2 visas and got in time without any delay

Fantastic experience: I would recommend Smart Travel and will be using them again in the future. Ms.nisha mol Thank you for your great service

Fantastic experience: It was a good interaction with Nabeel from Smart Travel, very cordial and very efficient.. I can say he is excellent

Negative experience: Worst service ever experience. I asked them to process 30 days tourist visa and since 2 days they are telling in process.

Fantastic experience: Mohammed Ashiq is the one I trust he’s very professional and I have been dealing with him for the past 2 years and will never change. HIGHLY RECOMMENDED

Positive experience: Good service from travel advisor Mr Salahudeen Sharjah, Mr Ashiq from Dubai as well for support in visa services.

Negative experience: Very bad service, for visa change our sister waited for 3 days in airport as per the staff they will update soon finally we took ticket her for kerala

Fantastic experience: All the arrangements were well organised , and convenient. Nishamol did a good job in organising everything . Will recommend their services in the future .

Fantastic experience: Great time! the full experience is really really satisfying for the price! Plus the guy who assist as were so friendly and accommodating ☺️ highly recommend

Fantastic experience: Processed visa in less than 24 hrs!!!. Mr Nabeel has been very kind and had guided us with latest updates on visa process.

Fantastic experience: Always timely and great support from Mr. Muhamed Irshad for my all corporate bookings. He is very quick in attending and responding on my phone call or email communication. Thanks Irshad

Fantastic experience: Mr. Nabeel from Abu Shagara branch Sharjah. Applied for Visit visa, it came in just 5 hours, super fast work. So helpfull.

Fantastic experience: Excellent service by Smart travels.. especially by Ms Nishamol.. She managed to do the visit visa for my parents in a Day.. Thank you for the service

Fantastic experience: Always best service from Mr. Irshad from smart travels. Everytime for visa, ticket and local trips he provided excellent service and customer friendly. Appreciate Mr. Irshad, Keep it up

Fantastic experience: Good and fast service. Visa was received before the expected time frame. Thanks very much for all your help Salahuddeen. Really appreciated.

Fantastic experience: Sarah, First of all heartless thanks from me and my family's side. With your help we got our renewal. Im much happy for you service.

Fantastic experience: Smart travel is one of the best visa providing company every time when I need smart travel is my first choice.thanks miss NISHA for best service really appreciate

Fantastic experience: SMART travel provides hassle free and smooth services for UAE visit Visa. Highly recommended. My khaleel is very prompt in dealing with the visa issues

Fantastic experience: Smart travel is a really good travel agency .I was able to get my visa on time as I was really late to Renew my visa , Mr.Nabeel at Abu Shagara branch was really helpful .he also saved me from paying fine by getting visa done before time even thou it was a day before weekend .

Fantastic experience: Experienced a very cool and dedicated service from boys, coordinator Reji and Jacob did fantastic job. Worthy Daycation in Musandam. Thanks Team. Cheers

Fantastic experience: Mr Salahuddin, You are excellent staff that i see in smart travels. Your dedication and concern regarding to every customer is something that I didn't see from other travels staffs. Thank you for assisting me in A2A...even in late ni8 you didn't hesitate to reply me. Thank you salahudheen

Fantastic experience: Today was my last day of previous visa and I had given my details to Mr. Ashiq at afternoon . I know it was too late but because of his spontaneous performance my visit visa has been renewed. Very good service Thanks SMART and Ashiq

Fantastic experience: Smart Travels, Is one among the best travels that I got in touch with. The services which offered by them were really quick and so friendly, Especially the travel consultant Mr. Irshad were exceptionally helpful in my recent inquiries. keep up the good work team!

Negative experience: Worst company ever to deal with. They submitted wrong information for the visa to the ministry due to which the visa got rejected and did not accept their mistake. Person dealing with the case was threatening. Stay far away from them

Fantastic experience: Had a recent experience with Mr Salahudeen P of M/s Smart Travels. He represented highest levels of customer service 've ever experienced in Travel Industry. The service was smooth and straightforward... Thanks to him and to the entire Management Team. Would recommend them unreservedly.

Fantastic experience: Excellent and well recommended Travel Agency. Trusted them for 3 years now for all my visit visa inquiries and processed it on time.Mr mohammed ashiq assisted me in everything he’s very approachable and responsible in following up the renewal of visas. Anytime he will answer whatever questions and assure you. Good job Mr. Ashiq!!!.

Fantastic experience: Thrice I applied for tourist visa thru ST Sharjah, and all the time I got it just on 2nd working day. Special thanks to Mr.Khaleel for providing excellent and prompt service.

Fantastic experience: Im much happy to get assistance from raheesa in my 30 days visa renewal. she have been with me from begin to end and answered my every doubts. Keep up Raheesa ,may god bless you. You are star

Fantastic experience: Recently I had experience from smart travels for my visa changing. quick response and good coordination. Ms.NISHA MOL was assist me patiently & explained all of my queries.. I definitely recommend the smart travels to my friends & family. Thanks..

Fantastic experience: I had taken 5 days tour package to Azerbaijan and visited with my family . Travel consultant Mohammad Ishafque Made our tour a memorable one and really appreciate his instant responses to my WhatsApp messages. Smart Travel offered a great service and I highly recommend them. Looking forward to a next tour plan with them.

Fantastic experience: We visited 3 night and 4 days package to Azerbaijan with my family . Mr.Mohammad Ishafque co-ordinate visa,tickets , Hotel and Tour guide. It’s absolutely fantastic services we got and really appreciate his efforts. In future also we will use ST services only. Also suggested ST in my friends circles… Thankyou…

Fantastic experience: Grateful to Mr.Salahudeen for his support and service. He was accommodating and his guidance is much appreciated. He made sure I am reaching the airport on time and all minor details. He was reachable all the time. Genuine service from them. I strongly recommend Smart travel and especially Mr.Salahudeen for your assistance. Kudos Smart travel team.

Fantastic experience: I would definitely recommend smart Travels to my friends and colleague. NISHA did a fantastic job in getting visit visa for my mother in law and cousin. Applied at 11 am today and visa is ready within 2 hours. Really appreciate the service

Fantastic experience: It was great response for the visa change process and your staff was continuously updating time to time. It was very good relief for us to get the information from your office and Mr.SALAHUDHEEN was doing this processing. Million thanks

Fantastic experience: I have always been impressed with the exceptional customer service provided to me by one of the Smart travel, Sharjah branch staff. Her name is Raheasa and she has been very customer centric and professional, I always approach her to get my family tourist visas done every time.Raheasa please keep up the good work and wish you all the best.

Fantastic experience: 'Thanks for everything, you're the best. In just 3 days the Visa is ready .. Good service and very accommodating with the staff Ms. Suchandra. We thank you very much for all your work and dedication to make this Visa happened!

Fantastic experience: I'm a regular customer at Smart travels and Salahuddien has consistently been a delight to work with.His professionalism and customer handling skills are remarkable. During his absence, I encountered bad customer service, but when I had the chance to deal with him again, it was a truly pleasant experience. Salahuddien efficiently communicates important information and treats customers with the utmost care. I always trust him to provide fast and reliable service. Highly recommended! Smart travels

Fantastic experience: The agent is very responsive. We got the visa with no hassle.

Fantastic experience: Excellent customer services and staff are very active myself I mention Salahu

Positive experience: Mr.Nabeel your service is too good I really feel good to take your service thank you

Positive experience: The experience was very good. Mr. Nabeel (the staff we met) was very supportive.

Fantastic experience: Rahessa is very efficient and very customer focussed. Love working with her.

Fantastic experience: Excellent service by Salahuddin - I would definitely book future holidays through SmartTravels :-)

Fantastic experience: I recently went on a trip with my family to Musandam with a package A fantastic experience with a variety of activities. And the best Service by mr .salahudeen

Fantastic experience: Professional, friendly and efficient staffs...don't even need to step out of home to get your travel requirements done...keep up the good work

Fantastic experience: I had an outstanding experience with smart travels. My consultant was Ms.Nisha Mol. (Sharjah Abushaga br.)

Fantastic experience: Good service Smart Travels .Thankyou very much Nish Mol for providing the ticket very cheap rate and issuing the visa very fast.

Fantastic experience: Services are the best and prompt. Would like to mention about Mr.Ashiq who responds immediately, addresses queries quickly. Thankyou so much.

Fantastic experience: I got better service regarding my visa, and their staffs are highly recommended. They cleared out my doubts

Fantastic experience: Excellent Service provided by Nabeel.. Working beyond duty hours at 11.30pm for my urgency is overwhelming. Keep it up Nabeel

Positive experience: Great Communication Impeccable work. Low prices. Unmatched supporting staff especially (Nishamol).What else do you need? I highly recommend

Fantastic experience: I got excellent and good service by their staff. I really recommend their packages Mr Salahudheen was the person I contacted from there and given me the service..

Fantastic experience: I experienced a sincere service from salahudeen from smart travels. I am happy to approach them for future bookings also.. my sincere thanks....

Fantastic experience: The staff named Mr Irshad took enough time to clarify the doubts and gave Satisfactory customer service. Good work. Keep it up.

Fantastic experience: Hai everyone this is first time I'm traveling to Dubai I don't have any idea to take visit visa at that time I contact nishamol in smart travels she is helping me to travel Dubai she is such a nice attitude and she advice me how to travel you safely thanks for your co operation

Fantastic experience: Strongly recommend for tourist visa and ticket booking. Nisha was very polite and very helpful specially the tour recommendedby her to musandam in Oman was cheap and best place to visit had too much fun with family thanks smart travel

Fantastic experience: Nishamol TK is a lady who works with SMART Travel in Dubai, a company that we've booked our travel arrangements for years, they are a pleasure to work with, even during Nisha's her day off, she was determined by WhatsApp to ensure my arrangements were accurate and confirmed in a short time. Patient and appreciative, I am pleased to write a note of value for another stellar member at SMART Travel. I've also recommended articles to be written in the Khaleej Times, Gulf News as I'm a published journalist since 1995 as Consulting Editor and Journalist.

Positive experience: Good experience, As Me and my Manager had went to know about travel documents Air Suvidha, As he was Traveling today to India. The lady sitting there was very cooperative. She not only gave information but also helped us to fill the form of Air Suvidha.

Fantastic experience: Amazing service and very quick response by nabeel.i am very happy with his gentle behaviour he listen carefully and find all the possible way of my family travel arrival and kids visas and travel rules and regulation. Such an amazing service I have never seen so much dedicated person.thanks alot