
Al Tayer Travel Agency LLC

Information about Al Tayer Travel Agency LLC
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 8h-18h
- wednesday: 8h-18h
- thursday: 8h-18h
- friday: 9h-18h
- saturday: (closed)
Al Tayer Travel Agency is a well-established and professionally staffed travel management company based in Dubai, providing travel and tourism services since 1979. Al Tayer Holidays is a functional division of Al Tayer Travel Agency, specializing in outbound holiday travel.
Al Tayer Holidays provides a comprehensive portfolio of leisure products, including
Worldwide hotel reservations | Worldwide Car Rental | Chauffeured Limousine services |Corporate and Holiday travel | Cruise bookings | Escorted Coach Tours |
A separate section acts as wholesale agents for Disneyland Paris, Disney Cruise Line, Walt Disney World, National Geographic Expeditions, Globus, Cosmos, Europamundo, SOTC, Rail Europe & Train Tours of Europe etc.
Al Tayer Travel Agency LLC: Reviews
Negative experience: Very unhelpful
Fantastic experience: One of my friends recommended me Al Tayer Travel for a family holiday to Kazakhstan from 23 Jun to 27 Jun 2024. Below are my feedback. Coordination: As soon as the inquiry for forwarded to Sandhya, she called me to know my requirements and accordingly she sent me the details. Right from day 1, she was in regular touch with me and was giving me updates. I should say that she is an asset to the company. Holiday Inn Almaty: The Hotel was good, however, they are doing some refurbishment due to which a part was covered near the elevator. Breakfast was nice. The room was also good. Since it was my wife's birthday on 23 June, Sandhya informed the hotel to arrange a small cake in the evening, which was a nice gesture. We stayed in this hotel for 3 nights. Tour Guide: Edward was excellent. Always on time. From the airport pickup until we were dropped off, he was up to the mark. The car was clean and well maintained. The first day of the tour, during lunch, he even arranged a small cake in the restaurant from his end as a surprise. The restaurant staffs brought the cake with a candle and were singing birthday song. He even arranged Paragliding for me on the second day of our tour to Shymbulak Mountain, though it was not part of the itinerary. This was decided a day before we visited. Kolsay Nomads Hotel: The hotel stay was excellent. Situated on a hill, and view was breath taking. I requested Edward to arrange a nice view room, which he did. He was constantly in touch with the hotel receptionist to coordinate on our behalf, since we were facing challenges with the language. I would say breakfast was not good. But it seems their dinner menu was nice, though we never tried. We stayed in this hotel for 2 nights. Overall, the trip was a memorable one. Once again thanks to Sandhya and Edward.
Negative experience: Pathetic, Terrible, Worst Travel Agency. I booked a Group tour for Thailand in Dec 2023 from Dubai for 1 week. I had asked their local partner in Dubai- Al Tayer, about Visa requirement but there were clueless about new visa free rule for Indians. Had requested for early check in- not arranged. We were promised to have a guided city tour of Bangkok but the guide came only to show 2 temples that too after requesting a lot with virtual tour manager. Requested stay near Pure Vegetarian restaurant- not arranged. Requested food in a Pure Vegetarian Restaurant- not arranged. Requested Jain food- Arranged in Non-vegetarian restaurants, with everyday same menu-Dal Tadka,Paneer,Cabbage/Okra; that too not in good restaurants - Taste of the Food, ambience, location all not good. In Pattaya we were taken to a Shady place for dinner. In Bangkok we were insulted by the hotel Manager when we went for lunch and had a fight with them. Restaurant name is India Gate BKK Indian Restaurant. Had immediately called Rohit-virtual tour manager and told him everything but he didn’t do anything about it. Also in same restaurant we got food with Onion 1 day before when we went for lunch. In Safari the food arranged was uncooked and un-hygienic that I fell sick following day. Also Senior citizen who were there with us in their group fell sick because of this. Food with Nong Noonch Village was also initially served us with Onion first and then had to wait for long to get our food. Food was always delayed for us :wether it was for breakfast, lunch or dinner ,because of which we got delayed and tour also got delayed and we got less time for shopping where we could have got more time. When enquired about Indira market for shopping, Virtual tour manager advised go on the main road entire area is Indira market whereas there is a Mall named Indira, which we found on our own after lot of efforts. Driver provided for Temple tour and Dinner Cruise, didn’t even know the way/place to go. He literally had lot of trouble finding the locations, which resulted in loss of our time; because of which we didn’t get much time for shopping. If a physical tour manager would have been present, then all these issues wouldnt have caused. We had complained about all issues throughout the tour to Virtual Tour manager and local tour manager in Dubai, but no action was taken. Tried calling their office in Dubai for many days, to give feedback but no one answered, thus I wrote all my feedback on SOTC site. When the tour agent Geeta Passi in Dubai came from leave, I was requested by her to remove my feedback. Their quality manager Amit Singh in India replied after few days that they will review and reply. After following up many times I got their reply only on Restaurant incident only without any Apology. I again replied to them with more details and after sending chasers to get refund, Amit singh replied again without any apology that we will refund USD 100 only as a goodwill gesture when I requested for Refund for my trip, which after speaking and chasing many times increased to USD 200. Geeta Passi in Dubai also told in March that she will speak to other people in the trip about above incidents and reply, till date, i.e May 2024 , there is no email or phone call from them and didnt even receive their so called goodwill gesture- USD 200.
Negative experience: They send you a payment link and once you pay they tell you sorry we cannot proceed with your booking.
Dear Sir, Sorry for the inconvenience caused! Could you please share your contact details , so we will help you to solve this issue. Email: [email protected]
Fantastic experience: Fast and trusted agency, excellent experience
Positive experience: Ok ok
Negative experience: لا انصح ابدا بالتعامل معهم ، تجربتي الشخصيه كانت جدا فاشله معهم سافرت اوروبا حجزو لي فنادق بعيده عن مركز المدينه و فنادق غير نظيفة وباسعار غاليه خسرت اموال كثيرة بسببهم اضريت احجز فندق اخر على حسابي و مكان اجرت سيارة بسبب بعد الفندق و التنقل كان صعب . وفرو اموالكم ولا تتعاملون معاهم
Positive experience: Not positive responses,
Negative experience: They close the phone without saying anything except hello, and then when I called them again they did not answer
Fantastic experience: Honest and very responsible person .a Pakistani guy who guided me and told me I'd better apply on my own .i recommend this honest person .
Negative experience: Extremely poor customer service at al tayer travel agency.
Positive experience: One of the best travel agency in Dubai
Negative experience: To Altayer: Hi I would like to show my utter dismay at the service provided by your team in arranging the trip I have to Georgia, this shows totally how inexperienced your team is and provided no added value to my trip. As a busy person I have entrusted your company with planning a visit to gorgia with my parents who are elderly (in their 70s and 80s) which I made clear to your agent that I require an easy trip for them and a comfortable one. Let me break it down in multiple elements: 1- Hotel reservations: a. Day 1, Hotel in tblisi was in a central location however there was street musicians directly under the hotel. Which was extremely loud and played well until midnight. No one could sleep. And even when we transferred to a higher floor we could still hear them. I was told that the hotel was paid for so we couldn’t change it. (which I later found out was not true). b. Day 2 in marco polo hotel Gudauri, the initial plan from the agent was to spend 2 nights there when I questioned what is there to do I didn’t get a proper answer so I requested one day and I’m glade I did, for the following reasons i. We only got one room although I asked for 2 ii. The hotel was extremely old and nothing worked properly (TV wasn’t working in the room and they didn’t send anyone to help) iii. There was no activities around iv. The ski lift was not operational v. The spa was no operational. vi. There was no city close by or anything to be done close to where we are not even a park or any nice areas we can go to. c. Day 3: onwards i. We arrived in tblisi again after a long journey being tired and we were told that we cant go to the room as the agent has not paid for the room. Now imagine an 81 year old man having being stranded waiting. They also mentioned that you have not been responding to them. I had to call the agent myself to rectify the matter ii. The hotel staff as well were unhelpful suggesting anything for us to do on the free day. 2- Transportation and guidance: a. The guide that was provided was merely a driver. He has no conversational skills or any information about anything in the city, he was also very blunt and not friendly. b. The guide couldn’t suggest any restaurant or any location to be going to. I have to do everything myself c. The driver was extremely reckless I was worried about my parent’s safety the entire time. He kept overtaking and almost hitting ongoing traffic which left us in a very scared and on edge the entire time d. we paid for the driver for the entire period (minus on rest day) however the driver basically only dropped us on the first day to the hotel and to the airport for the last day. So technically we had the driver for 3 days only and then just 2-3 hours for drop off on the travel days. 3- Others a. We go the SIM card the second day as the driver forgot it on the first day b. Even though I mentioned that my parents are old all the site seeing suggestions required walks uphill which I could not have guessed I expected the travel agent to understand this and suggest a better plan. We ended up not going to a lot of the attraction as my family couldn’t do the walks. c. Reiterating that there was no guide. the driver should be able to at least give basic information about the area which he wasn’t able to do. d. The agent didn’t share a detailed list of charges. I asked for it multiple time which he didn’t provide at all. There is no value provided by Altayer in arranging this trip. I could have easily booked the hotels, flight and driver myself. And it would have been cheaper that getting your services hence I don’t see any value, this was possibly the worst trip I had.
Fantastic experience: If you own a ford it is the most reliable place to fix and maintain your car. You might pay slightly more but it is worth every dirham. Very good service and fast.
Fantastic experience: Great place to work
Fantastic experience: Good services and wide variety of options
Fantastic experience: Good guys with great deals
Fantastic experience: We travelled to Turkey for 9 days in November 2021 and the trip was all in all wonderful. Ms. Revathy Williams helped set up all details and everything worked like clockwork. From multiple Intercity transfers, to hotel bookings, to planning out each sightseeing, everything was hassle free and perfect! Looking forward to planning more adventures with you Revathy! Also, we would like to extend our sincere thanks to Al Tayer Agency for having such professional and dedicated staffs who makes this whole procedures so smooth and totally convenient. Thank you again! Sincerely, Imran and Feha
Negative experience: How can u book with this company when no one answers your phone. The recording comes on ..tells u their agents are busy n u can leave a message..but hey! Surprise... the call just ends. Abruptly.
Fantastic experience: Thank you sóo much
Fantastic experience: Good
Positive experience: good
Negative experience: Never ever book anything from them. Booked my Eurorail tickets with them in March. But due to COVID-19 trip was canceled. Till date chasing them for refund. Don’t know if this company exists or not. As per them they themselves don’t know who to contact for refund. For six months they where trying with Italy for refund and now with USA. God know if they are telling truth or using our money to run business.
Fantastic experience: It has been a year and a half since the pandemic and we had been so involved in our daily routine and have been unable to plan any trip due to the uncertainty that came along with the pandemic. We therefore want to take this opportunity to genuinely thank Revathy and Al Tayer Tourism for all the effort put into planning our trip to Jordan, creating a beautiful travel experience and making this work for us. We would also like to thank Revathy again, for being patient, showing continuous support through the process of us jumping from one destination and itinerary to another until we finally picked one location, and for always being available when needed. Thank you again Revathy! We look forward to planning our future trips with you guys. A special mention and a thankyou note to Mr. Ehab who has been very kind and helpful throughout our trip in Jordan. Feha and Imran
Positive experience: Good well known agency
Fantastic experience: Perfect for tickets
Positive experience: Very professional and helpful staff. One stop solution for all travel needs, inbound and outbound.
Fantastic experience: جميل
Fantastic experience: Good service
Positive experience: Dubai. Hi
Negative experience: Wrong phone number
Fantastic experience: They have got amazing services!
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