
Al Ghaith & Al Moosa Travel Agency

Information about Al Ghaith & Al Moosa Travel Agency
, Dubai
Opening hours
- sunday: (closed)
- monday: 9h-19h
- tuesday: 9h-19h
- wednesday: 9h-19h
- thursday: 9h-19h
- friday: 9h-19h
- saturday: 9h-19h
Al Ghaith & Al Moosa Travel Agency L.L.C., popularly known as ALTA, is one of the first few Travel Agencies in the emirates of Dubai. Mr. Hashel khalaf Alghaith and Mr. Mohammed Abdullah Al Moosa, two prominent businessmen of UAE incorporated ALTA in the year 1964, to carry out Travel, Tours and Cargo related businesses. With a humble start, ALTA has come a long way since its inception 46 years ago. Now it is often identified with the growth of the city of Dubai.
Our comment from TravelAgencies.ae about Al Ghaith & Al Moosa Travel Agency:
Al Ghaith & Al Moosa Travel Agency is recognized for its dedicated and professional team that ensures a satisfactory travel experience. Many clients have highlighted the exceptional service provided by specific staff members, such as Greg and Ayman, who are praised for their friendliness and efficiency in managing bookings.
Visitors appreciate the competitive pricing and the quality of service, often mentioning that it is one of the better travel agencies in Dubai. Customers frequently commend the agency for offering good travel solutions and a pleasant environment.
However, there are some recurring concerns regarding customer service, particularly with communication. Many users have expressed frustration over poor response times when trying to reach the agency by phone. In addition, some reviews indicate challenges with the payment process, specifically the preference for cash payments only, which can be inconvenient for customers.
Overall, while there are areas for improvement, especially in communication and payment options, Al Ghaith & Al Moosa Travel Agency continues to provide significant value and quality service in the travel industry.
Al Ghaith & Al Moosa Travel Agency: Reviews
Negative experience: I am not sure why do you have a landline. You never answer the phone and we need to come all the way for any clarification.
Negative experience: انا شفت شركات طيران كثير بس اسوء منكم طيران ما مرق ولا رح يمرق على راسي حجزتو تذاكر للعالم ولا بدكم ترجعو فلوس ولا بدكم تحددو موعد رحلات مستغرب من الناس يلي حاطيتلكم تقييم اكثر من نجمة يمكن قصدهم 5 نجوم من تحت
Negative experience: أسوء من هيك مافي لغوا حجزي وقالوا طيارة إلتغت وبعدين بكتشف أنو لا التغت ولا شي بس غيروا حجزي لأربع ايام بدون موافقتي حتى
Positive experience: Professional efficient team
Fantastic experience: Dealing with BINDU was amazing, she supported me big time remotely to manage my booking in last minute.
Fantastic experience: Peace environment
Positive experience: Good service
Negative experience: يقول اذا دفعت بالكردت كارد ناخذ !٢.٥٪ حتى بعد ما اخترنا المقاعد قال بنزيد السعر مع انه قبل قال فري ، اكره اللف والدوران لو قال نبي نزيد السعر عشان ناخذها احنا اهون من ذا الاساليب. ما اتعامل معهم مره ثانيه لا هم ولا دناتا
Negative experience: خدمة سيئة جدا ضيعولي وقتي و روحو عليي حق تذكرة لان الموظف للي جاوبني مو عرفان شو الاجراءات رغم سؤالي الو اكتر من مرة يعني يا حطو موظفين تحترم العالم و وقتها يا قلولنا ما منعرف من الاول بدون ماتعزبونا عنا شغل مو قاعدين فاضين لنقضيا روحة وجية ع مكاتبكن ع الفاضي
Fantastic experience: خدمة جيدة نشكر السيد ايمن على حسن تعامله
Fantastic experience: Amazing
Positive experience: Mostly they don't answer the calls
Fantastic experience: The reservations staff of the Syrian airline is distinguished in service
Fantastic experience: That's good cheap price i am very happy with his service
Fantastic experience: Ayman who works there is extremely prefect , he has high level of customer service ! في شب اسمو ايمن بيشتغل بالفرع الرئيسي ، اكتر من رائع ، مستوى عالي في خدمة الزبائن ، اتمنى له الترقية قريبا
Fantastic experience: Awesome place
Negative experience: Not answering there phone
Negative experience: No response by phone
Positive experience: Pleasant
Positive experience: Agancy for Syrian airline in Dubai Deira
Positive experience: Very bad response to calls u most go and visit them to solve your issues
Negative experience: I've been in your office for the ticket of my son which has been canceled due to the pandemic and its my my fault.. You just took all the papers and advice me to send an email and I did and stated there my request but until now there's no response..
Negative experience: مكتب فاشل وغير منظم ولما تطلب منهم طلب بحطوك عالانتظار وما بردو عليك وفي شخص عربي كمان هو المسؤول مابساعدك بشي
Positive experience: شكرا لكم
Positive experience: No answering phone
Fantastic experience: Very professional
Negative experience: very poor quality staff behavior is like an animal
Negative experience: No one picks the phone, no advertised working hours
Fantastic experience: Best travel agency in Dubai service quality is really good also you will get best price
Negative experience: Very worst service in visa. Don't do Dubai visas in this agency.
Negative experience: One of the worst travel agency I've ever came across. They are the official franchise partner for Saudi airlines in Dubai and when the flights were cancelled to and from Saudi Arabia and after the resumption of flight, they were charging hefty amount for rescheduling even though they were Saudi airlines franchise they were taking 100 or more dirham as their commission. I couldn't get this. A very disappointing experience with them.
Fantastic experience: Best service provider for airline across. Easy fast and reliable service providers. Ample RTA car parking space.
Positive experience: تجد كافة الحجوزات
Fantastic experience: Good travel agent
Fantastic experience: Quickly service
Fantastic experience: Good
Fantastic experience: Very good
Fantastic experience: Always wish the continuous in success for your great business
Negative experience: Poor response from Jebel Ali brach. They treat you like you are suppliers and they are customers.
Fantastic experience: Abdul Rahman Rashidi saves me from being stranded in Dubai. After my wife and I missed my flight to Accra,we got badly stranded and felt rejected by everyone including our supposed agent. Abdul Rahman Rashidi spent a quality time to look for flights to our destination. I want to highly commend Abdul Rahman Rashidi to all prospective travelers who are looking for quality and respected services to get in touch. Abdul Rahman Rashidi we are very grateful.
Fantastic experience: الف شكر للعاملين ف المكان ناس محترمة ساعدوني كتير وجبولي أرخس سعر
Positive experience: Good travel agency
Fantastic experience: Best agency
Negative experience: Over over Expensive
Negative experience: They didn't accept credit card as payment we already in 2019 and they are not accepted the credit card
Negative experience: i call more than 10 times no answer during the working hours of the office then i call al khaleej branch and the one who answered was not helpful at all
Fantastic experience: Recently I book tickets for the Thailand, information provided is great as well service is best
Positive experience: Quick service however, Cash only payment is inconvenient as there is no nearby ATM
Fantastic experience: I have booked myself recently a holiday to Mauritius and for another friend to Thailand and we were really happy to get the lowest rates then anyone else and that too with higher category of rooms in the hotel we requested. Really Greg is a professional holidays guy and very informative on the destination. We will surely recommend this agency to our friends
Fantastic experience: I've know Greg for a long time and he is extremely professional and reliable. As long as Greg is taking care of my bookings I will continue to use Al Ghaith and Al Moosa travel services. Great work on the Bali / beirut packages. Thumbs up Alta Team
Fantastic experience: I've dealt with Greg for years now and every tour he has organized has been amazing...China, Greece...He is extremely friendly and professional. I'm looking forward to my upcoming trip to Lebanon organized by Greg at Alta tours!
Negative experience: السورية للطيران في مكتب الغيث والموسى لا يقبلون سوى الدفع نقدا.. ولا يقبلون التعامل لا بفيزا ولا كردت كارد ولا اي شيء آخر .. مع العلم بأننا على مشارف عام 2018 وهذا الامر من البديهيات.
Fantastic experience: Good
Fantastic experience: Very nice staff and service
Positive experience: Very nice and Cooperative member here
Positive experience: they should be better
Fantastic experience: Good service. Exclusive dealer of syrian airline.
Negative experience: NO BODY ANSWER PHONE ALL DAY IN OFFICE
Fantastic experience: Very polite and supportive staff
Negative experience: Daira Landmark
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