dnata Travel Abu Dhabi - Electra Retail

Negative experience: The worst ever company I have dealt with. They treat their customers without respect and never respond to all complaints raised. Even one of the GMs called and had no sense or experience in dealing with customers and didn’t even worried to listen to concerns, simply stating that this is not in my hand and can’t do anything. It is a shame to assign such behavior of leadership team in a customer oriented organization. Very bad experience and the worst customer service company. Not recommended to deal with this company at all.

Positive experience: I went there for my friend's wedding. It was a really good experience, and the rooms were well-appointed.

Fantastic experience: Very good service

Negative experience: Extremely bad travel agent ever!! I called to change my booking on same class which is 180 aed they charged me 2983aed and when I faced them that I am a travel agent and I know what am asking for they apologized and they charged me only 180 which is the penalty They keep lying about airlines and charges and they don't know that I have the system Am mad a lot bcz if a client called they will charge smth very expensive for nothing They are unprofessional untrusted They should be reported the soonest for what they are doing with the clients and their bad service

Positive experience: Easy to locate

Negative experience: Unfortunately, The worst experience ever

Negative experience: اسوأ تجربة معاهم حجزت فندق في الفجيرة ولم استطع الوصول نظرا للامطار والعواصف واتصلت بهم ولم يلغوا الحجز وتم خصم المبلغ كاملا لا انصح بالتعامل معهم

Positive experience: We were invited for a birthday celebration on the third floor. The hall was big enough to accommodate 50 + people

Fantastic experience: good

Fantastic experience: Good Service, friendly and professional approach.

Fantastic experience: Nice

Fantastic experience: Great travel Agency.

Fantastic experience: courteous and down to earth employees

Fantastic experience: Excellent

Positive experience: good

Fantastic experience: Good

Positive experience: خدمة العملاء ممتازه وخاصة الاخت دينا كانت ممتازه في تقديم كل المساعده ولكن هناك مشكلت المواقف

Fantastic experience: Orgsnised Affordable Professional

Fantastic experience: Gud

Positive experience: ❤️

Negative experience: The customer service was not useful because I didn't get what I asked for .

Fantastic experience: Went there in a flat to attend colleague's wedding. It was really amazing and enjoyed alot.

Negative experience: One of the baddest experience that I got from this travel agent. The staff does not know the knowledge about the service that the need to provide. This is unexpectable from this agent. I will not recommend this travel agent to any of my friends and family

Negative experience: Ticketing procedures are painfully archaic. God help you if you end up with a credit voucher. You will be made to wait for days, made to run from pillar to post for verification and what not. Have gone from being a high frequency Dnata world credit card user to closing all relationships with Dnata, sadly due to lack of customer friendly procedures on multiple occasions

Negative experience: The worst! Spoke with agent Kareem and Mohamed Khedr , unprofessional not fulfilling promises not respecting clients or their time, After agreeing on everything they said all of ot sudden it’s rented for someone else! A joke/:

Fantastic experience: Good service

Negative experience: No one is replying to my calls

Fantastic experience: Best ever

Negative experience: Not good

Negative experience: No credibility with the customer

Positive experience: Waiting time is long

Negative experience: Poor customer service..

Negative experience: Worst customer service ever. Pathetic. I wish to give minus stars but there is no option for that.

Fantastic experience: Outstanding professional service from agent fayas Mohammed thank you

Negative experience: Only 1 lady inside on the phone for more than 10 mins . Nobody to attend or enquire about our requirements even after signalling that I have been waiting . I have to walk out in the end.

Fantastic experience: Ms Dina and Mr Joseph are trusted professionals. Ms Dina has frequently organised and expertly re-organised many trips for me and for my family; some of them quite complicated. I recommend this DNATA office in Abu Dhabi.

Fantastic experience: They are helpful, and I am looking forward to their best costs when compared to other online and physical businesses.

Negative experience: I booked with them and they said I will not find a better offer and if I did they will pay me the difference. I went to Omair travel and they gave me a better offer! I called Danata back and they said there is nothing we can do and if you cancel you will pay cancelation fees. I would appreciate if the did not lie and say that they will pay the difference. At least be sincere with your clients. Honestly I will not trust them ever again and I will make sure to check somewhere else before taking their words.

Positive experience: Obviously the place need to improve its services and operations. There is always 1 person sitting to cater to all the people visiting or inquiring. That person also need to be trained properly. Waiting time for customers is long, and person is busy on the system, chatting, calling the mobile, listening through handfree. Customers should be entertained on first come first serve basis. Place has no wifi. This is 2022, almost every where in UAE you get wifi, except dnata office, that's pathetic. Emirates Nbd customers holding dnata credit cards, if wish to use points to buy tickets are hugely disappointed to know dnata office charges almost 30% extra on ticket cost of you are buying ticket from them. What is the point of having dnata platinum credit card?

Fantastic experience: Efficiency and helpful

Negative experience: انا كنت احجز واثق بدناتا ولكن للأسف استغلو ثقت عملائهم، وصدمت بعد الحجز ان التذكره بدون وزن مع العلم ان نفس شركه الطيران المصدوهالتذاكر عاملين خصومات للأسف مشكلتي لم تحل ويجب على شراء وزن. يعني لو حجزت التذكره من نفس شركه الطيران كان أوفر لي واحسن ولكن وللأسف كانت مع شركه دناتا. وعندما اتصلت مع مركز الاتصال لعمل شكوى كانت الموظفه مستاءه مني ليش انا زعلان. يعني كان لازم اضحك وانا بدفع زياده بنصح جميع الناس الذهاب إلى الموقع الخاص بشركه اي طيران لجز تذاكر سفرهم.

Fantastic experience: Fast and trusted facilities

Fantastic experience: DNATA MAIN OFFICE LOCATED IN THE SAME BLD, BEST IN TRAVEL SERVICES #1

Positive experience: It was nice experience to book my trip with them I got nice rate for my vacation and I will do that again with them

Fantastic experience: amazing ambiance

Positive experience: جيد

Negative experience: Boof

Fantastic experience: Very good service Dina is supernice

Fantastic experience: Quality Services to their Customers in Abu Dhabi

Positive experience: Friendly and helpful staff.

Positive experience: Very helpful staff

Positive experience: Hospitality is the Best experience

Positive experience: No parking all the time, price is almost same as online and not a really good customer service

Fantastic experience: Very cheap and staff very pleasant and helpful. Recommend

Fantastic experience: A leading travel agency in Abu Dhabi, Dnata offers the best deals for tours, travel and accommodation. Our services include flight reservations, ticketing & tours, hotel bookings, car rentals and insurance. We offer holiday packages to world wide and many more fix groups departure. hotels and holiday packages, makes things easy for you.

Negative experience: Worst customer service experience ever. They called me few days after I made a hotel reservation saying that the hotel is fully booked and offering me another hotel that’s 20 minutes away from my original one. Told them to book me a hotel which is one minute from my original one and even provided them with the name, however after one week and several phone call they kept telling me they were working on it. I had another reservation to Shanghai which i needed to change the check out time and after three days and giving them a call each day they still tell me they are working on it. How hard is it to change the check out date. Finally I told them to cancel all of my reservations with them and I will never deal with them again

Negative experience: I spent two days trying to book a holiday through their main website and the service was absolute garbage. It resulted in unnecessary cost and terrible communication. The initial issue I had was with making a credit payment through the website that I contacted their online chat as well as their online phone service assistance to get help. It was explained to me that because my Visa Card is not issued by a UAE bank that there is a restriction on their end for processing it. I was further directed to go to their office on Electra street in Abu Dhabi with my passport and Visa to get the booking completed. The second issued that came up was when I went to their office. I went with my passport and Visa to confirm the package. After going through the details with the lady at the desk there seemed to be a discrepancy in pricing between what is shown online and what you are offering at the office. No reason was explained for that discrepancy , so we agreed that the booking would be made that day and price would be guaranteed pending confirmation if the online price can be matched. The next day, I received a call from the office relaying that the hotel was not booked yesterday and that there has been an increase in price of around 1500 dirhams. There was not resolution proposed by anyone that I spoke to except the matter of fact that the price is more expensive. This is not what I expected from Dnata regarding their customer service or online support. I will never go back.

Positive experience: The lady at the counter was very sweet and helpful. She was very patient when i wanted to go back to my choices and review them again.

Negative experience: online prices are cheaper and easier to book..the place is crowded outside and no parkings

Negative experience: I term of refunds from cancellations was a mess and inconsistent answer from there customer agent

Negative experience: This is the wrong place. I personally visited and got to know that they shifted behind City Seasons Hotel, Electra St.