Atlas Travel
We offer a comprehensive suite of services tailored to meet the diverse needs of modern travelers. Whether you are seeking seamless flight bookings, exclusive vacation packages, or specialized assistance such as medical and wellness tourism, our dedicated staff is committed to exceeding expectations. We provide full support for hotel reservations, cruise bookings, car rentals, and travel insurance, alongside vital services like visa and passport assistance and personalized travel itinerary planning.
From group travel planning to 24/7 customer support, Atlas Travel ensures a smooth and stress-free experience from start to finish. With convenient branches in both Abu Dhabi (Al Zahiyah) and Al Ain, accessible Monday through Saturday, we invite you to let us craft personalized travel experiences that are seamless, memorable, and perfectly tailored to your preferences. Welcome aboard Atlas Travel—where every journey is an adventure waiting to happen.
Opening hours
- sunday: (closed)
- monday: 9:30-19h
- tuesday: 9h-19:30
- wednesday: 9h-19h
- thursday: 9h-19h
- friday: 9h-19h
- saturday: 9h-19h
Photos of Atlas Travel
Our comment from TravelAgencies.ae about Atlas Travel:
Reliable Service for Sri Lankan Travelers
Atlas Travel in the United Arab Emirates has established a reputation for providing specialized assistance, particularly catering to the needs of Sri Lankan travelers. The agency is recognized for its trustworthy service and dedication to facilitating travel arrangements for this specific demographic. For many clients, the agency serves as a reliable partner for booking flights and managing travel logistics, earning positive feedback for its focused approach to these routes.
While the agency strives to maintain high standards, its performance can vary depending on the staff member. Travelers have noted that when interactions are managed by attentive and helpful staff, the experience is positive and satisfactory. The agency is positioned as a convenient option for those seeking direct support with flight inquiries and reservations, particularly for those traveling to or from Sri Lanka.
Staff Interaction and Customer Support
The customer experience at Atlas Travel is heavily influenced by the individual employee handling the request. While many customers report good service and appreciate staff who are approachable and helpful, there is a recurring theme in reviews regarding inconsistent staff behavior. Some travelers have expressed dissatisfaction with rude or unenthusiastic interactions, highlighting that the quality of support can depend on which specific agent they speak with. The agency faces criticism for instances where staff may appear disengaged or unwilling to assist, which can negatively impact the overall perception of their customer care.
- Positive reviews highlight helpful and approachable staff who provide clear assistance.
- Some customers report issues with rude or disinterested employees during phone or in-office interactions.
- Specific incidents of poor communication have been noted, suggesting a need for better staff training and consistency.
Convenience and Location
One of the key strengths of Atlas Travel is its physical presence and accessibility. Travelers appreciate having a nearby office where they can seek immediate assistance or verify information in person. This local convenience is a significant factor for customers who prefer face-to-face service over purely digital channels. The agency's location in the UAE makes it a practical choice for residents looking for immediate travel support without the hassle of international call centers.
The combination of a physical office and specialized service for certain routes positions Atlas Travel as a practical option for travelers who value direct contact and local presence. Despite mixed feedback on individual staff members, the agency remains a recognized entity in the local travel market, with many customers continuing to rely on it for its convenience and specific service offerings.
Atlas Travel: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
3,7 out of 5 from 75 reviews
Negative experience: Bad experience. Don't ever choose this travel
Fantastic experience: جيد
Positive experience: Good service
Positive experience: Good
Positive experience: Good
Negative experience: Timing & service is im not happy.
Negative experience: Very poor customer service
Negative experience: very poor service. i called to book a ticket. i told the destination. the person he didn't talk anything then he put me on hold. until 10mint no one pick the phone then i disconnect the call.
Fantastic experience: ممتاز
Positive experience: Sri Lankan tickets
Fantastic experience: A trustfull service
Negative experience: The indian guy who answered the call was very rudeeeee and unwilling to help the customer!!!
Positive experience: Good
Fantastic experience: Ayos
Negative experience: I called just now to inquire the flight and rate, but the person gave the number that not exist and the person is not doing his job to help the customer
Negative experience: Rude service .
Fantastic experience: Precious
Negative experience: Same like the previous comments below, Called to know about credit card verification, The person who answered the phone was very rude. Very bad tone and no proper response. Gave me a unreachable number and asked me try again later if there is no response. When asked for Manager, he said he doesn't have any contacts of the manager. The person who answered the phone was Shaji. Very poor customer service.
Negative experience: This rating is for this specific call I made this morning, The guy who assisted me in comparing ticket prices seem very unenthusiastic and unwilling. I went on in with my queries and I let it pass by. At the end of the short 3 minute conversation I had to tell him I'll have to decide on which airline and airport before I book, so while I was in the middle of thanking him, he hung up the phone. WHAT WAS THAT? TIRED OF YOUR JOB? RESIGN! BAD DAY? DON'T GO TO FRONT LINE WORK! RUDE!
Positive experience: Good service and staff very approachable,,,, thumbs up
Negative experience: خدمة تعبانه
Positive experience: Nearby and good in service
Negative experience: Giving 2 stars as comments from customers are horrible.
Negative experience: VERY RUDE CUSTOMER SERVICE!!!!DEACTIVATE YOUR NUMBER IF YOURE NOT GOING TO ENTERTAIN CUSTOMERS PROPERLY!!!
Negative experience: i went to day your office to check for a flight.,i was very very disappointed to the indian guy sitting i front of the entrAnce. i approach in a good way and he was very rude. i ask him to check for a flight for me. he didnt even check he answered me its all fully book.i let him check for country and he no its also fully book without checking it. i left .its really a bad service at alll
Negative experience: I called their office to inquire about our flight that was changed due to maintenance problem but I received a bad customer service from a lady named Norma. Just because you knew that I am a Filipina doesn't mean that you cannot be polite to me. If I were a different nationality, perhaps you would be so polite then.
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