Al Maraseem Holiday Homes & Tourism

Thank you

استاذه روان لا يوجد أي عميل لم يتم استرداد مبالغ الحجوزات الملغاه المتعلقه بجائحة كورونا. ولم يتم التواصل معنا من قبلك في الفتره الماضيه ربما تم الحجز عن طريق شركة مختلفه. نأمل منك التواصل معنا في أقرب وقت بأرقام التواصل الرسميه للشركه. يومك سعيد

Hi Lovejit Mission,We are forwarded this concern to our customer service manager and currently checking all the exchange of messages through Whatsapp. Please note that the agent that you spoke to is no longer connected with us.We accept our mistake about the miscommunication that happened. Rest assured that this will be taken care of and won't happen again.Again, we really apologize for the inconvenience.

Thank you for your feedback, HashimI’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. Please know that we will be addressing this review with the team so they can learn from it and do better in the future.I apologize again for any inconvenience this caused you.We appreciate that you biring this to our attention!

Thank you very much!

Thank you very much! Please follow us on our YouTube channel Almaraseem Homes :)

Thank you very much for your feedback, Aaru!

Thank you!

Dear Monjot Mission,We really apologize if you had such an unpleasant encounter with one of our associates. We try to make our customers’ experience easy and enjoyable, and we thrive to provide high quality customer service. In this case, we clearly fell short.I’ve forwarded this matter to our corporate customer experience team. We will do everything we can to make sure this doesn’t happen again.

Thanks for your feedback, Marwan!

Thank you, Nashoom!

Dear Mr. Farid,I’m really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.I will be sure to pass your feedback on, and we’ll work on improving our customer service in order to meet your expectations in the future.Thank you for taking the time leave us a review!

Thank you for your candid feedback, Fareed.We’re sorry to hear that you are dissatisfied with the way we handled booking and will take your feedback into consideration as we move forward in our work.We would like to apologize if any of our team members were unprofessional or made you feel otherwise during this process; this is not how we conduct business at Almaraseem, and I’m sorry for the experience that you had. If there’s anything more specific that happened, please let me know so I can follow up internally.Thank you for taking the time leave us a review!

Dear Genfox,We appreciate your candid feedback.We would like to apologize if any of our team members were unprofessional or made you feel otherwise during this process; this is not how we conduct business at Almaraseem, and I’m sorry for the experience that you had. If there’s anything more specific that happened, please let me know so I can follow up internally.Thank you for taking the time leave us a review!

Thank you for your feedback, Awadh!