Daily | Weekly | Monthly Car Rental - DIFC

Negative experience: Selfdrive drive is an froude company. Please don't book rent a car in self drive. I booked a rent a car selfdrive in dubai. And cancelled the booking because of 4 hours waiting for car. But money has been taken from my bank continues for 5 days without renting a car also taken 1000 AED from my account. Still i didn't get my refund. Please don't hire a car from this cheating company

Negative experience: Extremely bad service, I am renting my car with this company. The car broke down, nobody has helped me, I have been without transportation for the past two days. They have made promises that they have not followed through on, now I am paying for a car that is not working.

Fantastic experience: Star Of Asia Tours & Travels is my trusted choice for UK visa services. Their expertise in navigating the complexities of the process and providing timely updates make them a reliable travel partner.

Fantastic experience: Star Of Asia Tours & Travels made my journey to Qatar seamless. Their visa service was efficient, and the team's guidance through the process was invaluable. Highly recommend!

Fantastic experience: My experience with Star Of Asia Tours & Travels for Dubai and UAE visas was exceptional. The team's professionalism and commitment to customer satisfaction set them apart. Thank you for making my trip memorable!

Fantastic experience: Impressive visa services for Saudi Arabia by Star Of Asia Tours & Travels. Quick processing, attention to detail, and excellent customer support. They truly make international travel hassle-free.

Negative experience: Very bad customer service no timing respect you will fight to get your deposit back

Negative experience: Very bad company in delivery in money refund, liars and bad customers service

Negative experience: WORST customer service I have experienced! I was charged twice for a car that I didn’t even get! And they don’t even bother to respond!

Negative experience: A very stupid reservation team specially the Philipino. She keep calling me for the new booking on the WhatsApp. Yesterday they book the booking. And they send email after 5 hours after a lot of messages I send. Now in the morning they saying we cancel your booking. .

Negative experience: Extremely bad. Paid for my car and was never delivered for four days. They don't answer once you pay. After 3 days, I managed to reached them but they do not even see an issue if what happened. Never again with this company.

Negative experience: Very bad customer service they took my money and didn't get my car after I cancelled it's been 8 days and didn't get my money yet even after I accepted to lose 10% of paid amount as they said still money not returned and no answer from their phone number, I really hope everyone will think 1000 time before pay or subscribe with them

Fantastic experience: My experience with Selfdrive rental car was fantastic. They offered a wide range of vehicles to choose from, and the booking process was seamless. The car was clean and well-maintained. Highly recommended!"

Fantastic experience: I had a smooth experience with Selfdrive rental car. The staff was informative and helped me choose the right vehicle for my needs. The car was delivered on time, clean, and ready to go.

Fantastic experience: I had a great experience renting a car from Selfdrive. The staff was friendly and professional, and the rates were competitive. The car was in excellent condition, and the whole process was hassle-free.

Fantastic experience: I'm a frequent traveler to Dubai, Abu Dhabi, and Sharjah, and I always choose Selfdrive for my car rental needs. Their customer service is exceptional, and their cars are well-maintained. A reliable choice.

Negative experience: Never ever use their service, worst customer service ever, look for actual rental company not this broker

Negative experience: Highly unprofessional non responsive staff. Pathetic service. Zero communication level only to know to deduct payments

Fantastic experience: Thet were really amazing in service. We tottaly recommend going for these rentals

Negative experience: Worst Company : 1. Delayed Refund 2. Pathetic Customer Care Service 3. Worst terms and conditions: Paid more than my car rental for their charges 4. No care for customers seriously dumb staff and management are pretty much scammers disguised under their tricky designed Terms and Condition

Negative experience: Very poor customer service. They are not available at all and extra charge you with no explanation. Their support is very poor. When ever you call them regarding any issue they would not follow. Forget about renting car from selfdrive.ae

Negative experience: It’s been 3 weeks I’m chasing them to service my car Chevrolet Spark and nobody cares, sent almost 5 emails to remind them and still nothing I called to see what is happening they said I will have a call back staff are having break and still nothing happened i don’t recommend to lease from them

Negative experience: Worst experience i ever met After booking i canceled the booking to change the car and waiting the refund to take another car so they charge me for nothing 10% and refund take more than 4 days to process only

Negative experience: The worst company to ever rent a car from, they use your card without any notice or explanation. worst customer service ever

Negative experience: Terrible service, late response and cars are not in good conditions to be driven. I’ve requested for replacement 3 times and it not only took days to get back with a solution, the 3 cars were not in good conditions.

Negative experience: the support service knows nothing and cannot, they speak to you using scripts, they cannot think for themselves. There is no teamwork in this company. terrible service

Negative experience: I have taken there car for just 2 days , an amount of 2000aed was debated from my account on the name of security deposit , which is not yet returned , I tried to call the their customer service , and no one responded been in the call for half a day to connect to their refund department and no luck , I am really disappointed, I have record of this money taken from my account , if I am not getting a response from the company soon , I will be taking this matter to the customer court . My booking id is BI436225

Negative experience: YOU DON'T DESERVE A STAR! Why is it so hard for your company to give me my deposit back? I waited for 30 days as per the contract but then they asked me to wait for another week! I waited as I had been told and they said they had transferred it already. It has been a week since then and I haven't received anything yet. Now they are asking me to wait another week. Your system is always down and your people are not reliable at all!

Negative experience: The worst experience ever. They deny service, take ages to reach cranky customer support and the charges?!?! I was charged for three fines, the joke is that the fines are for another car. Now am chasing corrections. Emails, calls… you name it. Nothing works with this company. Avoid at any cost

Negative experience: I will have to agree with Fatima unfortunately, I have done 9 bookings with them and received the security deposit only from 4 of them. When I asked them where is my money they told me that it is my fault that I did not follow up. They have a terrible customer service, they will always charge you for everything and blame everything on you, they will be late in delivering the cars and they will never answer their phone. Please do not book with them, really do not!!!

Negative experience: The worst company you ever deal with and zero credibility in the term of refund and customer service, At the start everything is fast within a minute they will deduct the rent charges and the security deposit and they will tell you that within 30 working days you will receive your refund !!! But it won’t happen unless you email them twenty time and of course they won’t respond back soon and when you call them and deal number 5 for refund you will hear the recording voice saying in 30 days you got your refund, Than some one will answer but he won’t help because there is nothing in his hand and when you ask to speak to the self drive manager or the concern person to resolve your issue they won’t give you the email or number and non from there management will bother to call you or email , so guys when you going to rent don’t expect that you will get your refund before 45 days to 2 month and don’t expect that someone from the management of self drive will bother to call you and apologize for the delay.

Negative experience: Never rent from this company!!! They thieves and cons. False advertising and just take money from your account. When you want your refund you will beg and fight for it and they will not even respond. Don't make the mistake of renting from them you will have your money taken , no car !!!

Negative experience: Very bad company they take credit card details then withdraw money without permission then they will not refund it. The worst company in dubai. If any one want to loss him credit card money then deal with them. They are not honest.

Negative experience: Worst Car Rental Company The car already returned to them more than 30 days and they didn’t return the security deposit and they asking for 3 weeks more to return the security deposit, while they mentioned clearly while processing the rental that they will return the security deposit with 30 days of returning the car. Be carful everyone.

Negative experience: I never ever in my life experienced worst than this platform It is one of the worst companies to deal with. Never rent a car from them they are so fast in deducting money from the credit card and the worst and the slowest in providing the service. They deduct the money of the fines or salik without and before providing you notice to that , they never give the real fine Also 30 working days to refund the security deposit that is a real thief. If you request maintenance it took 15 days to call you to replace the car and they never repaired it

Negative experience: Honestly for ever posted a 1 star complaining about the services. They're 100% accurate with their say. I've been trying to reach out to selfdrive to just inquire on a vehicle with them and its been 6 day's till now. Absolutely no support, no one picking up the calls, had a call scheduled at 1:30 (it being 3:34 PM now), that call back never happened. Really dont understand how your business model works for those who are trying to get a car from you if you're not even assisting people.

Negative experience: Worst company you will ever rent a car from. They are thieves and corn men. They only have customer service on the first day. They randomly deduct cash from my card. No explanation, and always rude. When you renew they give you different price. My car has insurance but they deducted it from my card. Thieves. Listen and listen don't book with them

Negative experience: This issue was raised to the team after 60 days of non-refund of security deposit . 1)According to Sagar, a team member, the refund was completed on Monday and you will receive the funds by Thursday. 2) I contacted again on Friday and was told it would be done today. 3) After 4 days, Priya today claims the refund will be processed today and asks to talk with the manager. 4)Senior Shahrukh speaks to every client as he is speaking to child in very lullaby tone, when I pointed this out to Shahrukh says if he speaks like a man I will keep my phone down is one the biggest liar you can ever meet and recruit in a company if you want to get the reputation to a third grade level eg. Speaking to manager and raise the issue needs written email . Refund was delayed due to RTA clearance not received ( RTA doesn't have a process of that sort, I know this as I work for rental company) Manager Shreya starts to raise the voice even before listening to my concerns says a different story Agrees that the delay happened was internal and will take the feedback. the whole conversation 1 hour 30 minutes In the mean time I have been charged 500 aed credit card late payment fees, due to the false promises made by the Self drive. Who will compensate for this. Very untrained team and a more untrained manager handling them even more untrained came to the call without any information as I was kept on hold for 3 to4 minutes, no professionalism, felt like dealing with newly started rental company. Replacement car I have attached pictures for everyone to see what to expect ,2 weeks chasing the supplier from self drive to get it changed no result given up.

Negative experience: Tried booking a second car. My card has been charged both the rent and deposit. But the car hasn't been provided. They told me they cant rent a second car after charging me. Two weeks passed still no money and no straightforward feedback from the customers' service. One person says the booking has been canceled the other cant find my booking, the third is just lying making it my fault. Very frustrating. I have been using the service for months before but I wouldn't reccomend it to anyone in the future.

Negative experience: I had the misfortune of using Self Drive Rent a Car service recently, and I must say it has been the worst experience I have ever had with a car rental company. Not only did they fail to meet basic expectations, but their customer service has been utterly disappointing. Firstly, after returning the vehicle in perfect condition, I have been trying to contact the company regarding the refund of my security deposit. However, they have been actively avoiding my calls, emails, and even WhatsApp messages. It is shocking to see a company that completely disregards their customers' concerns and refuses to provide any form of assistance or support. To add insult to injury, when I did manage to speak to a customer service agent, they informed me that the entire company has only two phone numbers and a single email address. This lack of communication channels is highly unprofessional and inconvenient for customers who require assistance or have urgent queries. It is deeply frustrating to be left in the dark and ignored by a company that has no regard for customer satisfaction or timely resolutions. I have never encountered such abysmal service from a car rental service before, and it is incredibly disappointing. I strongly advise potential customers to steer clear of Self Drive Rent a Car. Their lack of responsiveness, poor customer service, and avoidance of refunding security deposits are clear indicators of their untrustworthiness and lack of professionalism. Save yourself the headache and frustration by choosing a more reputable and reliable car rental company that values its customers and their concerns. I sincerely hope that my experience serves as a warning to others who are considering renting a car from Self Drive Rent a Car. It is essential to research and choose a company that provides excellent service and values customer satisfaction.

Negative experience: 74 days after i returned the car and after having to make a complain to the Dubai Department of Economic Development, Selfdrive finally made the refund of my deposit. What a shame... To anyone willing to rent a car from them because of the cheap price : be ready to fight for your deposit or loose it (even though you return the car washed and in same condition) To anyone already in trouble with them : feel free to make a complain through the dubai consumer complaint website. It might solve your trouble with this "company"

Negative experience: Reposting again because self drive deleted my post. Avoid self drive at all cost! This is a horrible company. Liars, zero transparency, zero customer service, zero follow ups and fake promises given. I booked a car based on information provided by an agent. Once the booking was placed the information changed and I had to cancel the booking due to extra documentation required. I called the same agent back who said it is ok to cancel and no issues at all because the security deposit was not authorized yet and guaranteed that no money will be withdrawn from my account. A few days later my card was charged so that caused me to call to get a refund only to be told that my money wont be returned fully due to a penalty and it will take 3-5 business days. We are now over a week and my money has not been refunded. Everytime i call i get a guarantee that there will be a call back confirming full amount is back after checking with the accounts department. ZERO follow up has been provided. I have called over 5 times so far! I am a tourist in the country and used an outside card and the company does not even care. WORST CAR RENTAL COMPANY in the UAE.

Negative experience: I returned my car since 19 april. On 19 April youdeducted by mistake or intebtionally 3 months extra rent when the car was already with you And till today 9 June my sexurity deposit also is still not received I need my money or tomorrow morning 10 JuneI will be making a case officially I am fed up and I never recommend this company to any expatriate or tourist or resident

Positive experience: Good

Positive experience: Good and fast service.

Negative experience: Third class company to rent a car. U will only receive response while do new booking. I did not received back my refund in full and now chasing SD team but no response.

Negative experience: I am EXTREMELY DISAPPOINTED in this company - SELFDRIVE and belive DIAMONDCAR if affiliated as I have a sticker on the car with that name. I rented a car on a monthly basis and 1-2 weeks in I got the worse backpain (i couldn’t even stand straight) I called them to inform them and suggested I lay a bit more to get a more comfortable car but she said I had to cancel the booking and make a new one!! Basically I did not only get the worse back pain and couldn’t work for 2 days, I also have to pay for it! I called them on Saturday and still haven’t heard back from them!!

Fantastic experience: Took some time to get in touch with one but once I got through, my reservation n car arrival was so quick and clean. Very pleased with their service.

Negative experience: Don’t use this service! Costumer service is poor and they’ll rip you off! Be careful when renting from them… They will not trading fairly and card breakdown, to get anything resolved is a nightmare and service still has an attitude even when they have no clue what they are doing!