Rais Hassan Saadi Group (Head Office)
With a distinguished heritage dating back to 1910, the Rais Hassan Saadi (RHS) Group stands as a cornerstone of commerce in Dubai. While renowned as a pioneer in ship agency services, the group has evolved into a comprehensive conglomerate offering a diverse array of business solutions. Centuries of experience ensure that clients receive unparalleled support across marine services, freight forwarding, and non-vessel operating common carrier (NVOCC) operations, with Sunmarine Shipping serving as a principal agent for key maritime lines.
Beyond logistics, RHS Group leverages its strategic position in Dubai—a global distribution hub—to provide expert logistics and distribution services tailored for traders. The group also extends its expertise into real estate, managing a portfolio of valuable commercial properties, and offers robust insurance brokerage services through associations with leading providers like New India Assurance. This multi-disciplinary approach ensures that businesses and individuals alike benefit from a unified, reliable partner.
Committed to continuous growth and excellence, the RHS Group maintains a strong global presence with operations spanning the UAE, Qatar, Oman, Saudi Arabia, India, Pakistan, Kenya, and Tanzania. Under the personal guidance of its directors, who maintain excellent rapport with industry leaders and local authorities, the group delivers a level of service defined by integrity and efficiency. Whether navigating complex shipping procedures, managing travel arrangements, or facilitating general trading, RHS Group remains dedicated to fostering both company success and personal growth for its clientele.
Opening hours
- sunday: (closed)
- monday: 8h-14h
- tuesday: 8h-14h
- wednesday: 8h-14h
- thursday: 8h-14h
- friday: 8h-12h
- saturday: (closed)
Photos of Rais Hassan Saadi Group (Head Office)
Our comment from TravelAgencies.ae about Rais Hassan Saadi Group (Head Office):
A Multinational Corporate Group with Diverse Services
The Rais Hassan Saadi Group, based at its head office in the United Arab Emirates, operates as a significant conglomerate with a long-standing presence in the market. Often described as one of the biggest and oldest logistics groups in the region, the company manages a wide array of business sectors. These include insurance services through brands like New India Assurance, comprehensive shipping and freight line operations, and real estate management. The head office is located in Bur Dubai, serving as a central hub for its diverse corporate activities.
Logistics and International Shipping Expertise
A core strength of the group lies in its shipping and logistics division. Travelers and businesses frequently identify the company as a professional agent for major shipping lines, such as CMA CGM. The group offers essential services including the shipment of goods, customs clearance, and the management of complex logistical chains. For those engaged in international trade or requiring freight solutions, the company positions itself as a reliable partner with extensive industry knowledge and a vast operational network across the UAE and beyond.
Staff Performance and Customer Interaction
Experiences with the company's personnel vary significantly, highlighting both high-quality service and areas for improvement. On the positive side, the group is praised for having "fantastic people" and "great hospitality." Specific staff members, such as Mr. Faruk Sayyed, have received notable recognition for handling tasks swiftly and smoothly, with clients describing the overall service as very good and the staff as highly cooperative. This suggests that individual employee performance can provide an excellent client experience.
Considerations on Responsiveness and Service Consistency
Prospective clients should be aware that some reviews point to inconsistencies in customer service responsiveness. While many users rate the company positively, others have reported difficulties in reaching the office, citing issues with unanswered phone calls or delays in processing paperwork, such as Letters of Protection (LPO). Some feedback also mentions that certain departments may lack professional demeanor. It is advisable to engage clearly and persistently, as the group is working to address these service gaps to better meet client expectations and maintain its long-held reputation.
Rais Hassan Saadi Group (Head Office): Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
3,8 out of 5 from 187 reviews
Negative experience: New India Assurance. Insurance company that I will never go
Negative experience: Waste service ever in my life not recommended
Negative experience: أسوأ من السيئ عدم الرد وتأخير المعاملات
Negative experience: customer service and some malayali employee worstest in this company they act like some share holders of the company
Positive experience: They are in several businesses in UAE
Thank you for the rating
Negative experience: Even 1 start don't deserved I called Just now and a lady answer my call she keeps on talking and not letting me talk you called your company a heda office but why your customer service reacts so bad and not friendly being a customer service you need to understand and communicate properly but instead she shouted and talking like no ending wake up guys you want to keep your reputation put someone else who can communicate better to your client
We are sorry for your inconvenience. We will for sure provide the service to your satisfaction next time.
Negative experience: اقل من نجمه
Sorry that we didn't meet your expectations. We will for sure next time.
Negative experience: From / 7 / days i am trying to contact with the new india insurance company in AL RAFAA but the staff didn't pick up my phone , this is not good behavior.
Sorry that we didn't meet your expectations. We will for sure next time.
Negative experience: I called on the mentioned number regarding some queries, the lady on reception behaved soo bad that am traumatized, you guys clam that you have been in the market for last 100 years, you have been providing such cheap customer services for last 100 year? please maintain your company’s legacy and hire people who can at least talk to the prospects in a well behaved manner.
Negative experience: I was trying reaching you for the past ten days and no on picking up the phone If there’s less than one star I could choose This is th worst company ever I had in my experience Not recommended at all My LPO takes more than 15 days !!!!!!!!!!!!!!!??? So pathetic company procedures and never attended office calls!!!!!!!
Negative experience: خدمة سيئة جداً
Very sad yo know about your experience. Hope we can cater your needs next time.
Fantastic experience: Good
Thank you for your review and rating.
Fantastic experience: good good
Thank you very much for the review.
Fantastic experience: تعامل سيئ من قبل شركة التأمين
Fantastic experience: Good
Thanks for your 5* rating.
Fantastic experience: The service is very good and the fright rates are better. The staff is very co-operative. The gentleman named Mr. Faruk Sayyed handles task very swift and smoothly. Overall, a very good company to work with.
Negative experience: Very bad service and behaviors Mr Rohith ( motor claim dept) I Don’t know why he is behaving like this . When we enter his cabin he look us like enemies only I don’t know how he is a manager
Hi, sorry for the inconvenience. If you could share your contact details will help us further
Positive experience: Good building, they are keeping the places clean, the passage near to parking areas are narrow, try to arrange some free parking also
Thank you for your three star rating and suggestion.
Negative experience: Hi Rais Hassan Saadi group one of worldwide It has many kind of services best staff Head office located in Bur Dubai
Thank you for your kind review. Sorry to see that you have one star rating.
Negative experience: Unhelpful and unprofessional call center
Very sorry to see your one star rating. We don't run a call center. Would like to know for what you called and at what number.
Fantastic experience:
Thank you for your five star rating.
Fantastic experience: Good
Thank you for your five star rating.
Positive experience: Good Business.
Negative experience: Worst place ever
Positive experience: Shipping line office
Thank you for your three star rating.
Negative experience: New India assurance is good company Indian branded. But your office employees not full fill their duties and responsibilities duties and responsibilities on time.
Fantastic experience: New India Assurance 7th Floor
Fantastic experience: Big group of companies. Higher rents but marvelous quality of apartments also they have.
Fantastic experience: Our Corporate office the best always
Negative experience: Notice the reviewers. From their own staff Their shipping company charges their clients extra without justifying. As an importer for 20 years and being well aware of how shipping companies throw in extra charges to unaware clients. The list of charges keep adding up such as Warehouse fee Container cleaning Transfer fee Washing fee Exchange fee Be careful and know your rights while dealing. Seek justification for the charges
Positive experience:
Positive experience: Great people
Fantastic experience: Biggest shipping group in UAE
Positive experience: Ok Place
Fantastic experience: This is My office building
Fantastic experience: Fantastic people, a real pleasure working with them
Positive experience: Goid
Fantastic experience: Good
Fantastic experience: Nice
Positive experience:
Fantastic experience: professional and oldest logistics group
Fantastic experience: Very nice
Fantastic experience: My long time work place
Fantastic experience: Cma cgm agent
Fantastic experience: شحن وتخليص معاملات جمركية
Fantastic experience: Jice
Positive experience: Good
Fantastic experience: Good people
Positive experience: Shipping company office
Fantastic experience: Full enjoy
Fantastic experience: great services
Positive experience: Awesome hospitality
Positive experience: Good insurance company
Positive experience: No
Fantastic experience: Good place
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