
Rayna Tours

Information about Rayna Tours
, Dubai
Opening hours
- sunday: 9h-19h
- monday: 9h-19h
- tuesday: 9h-19h
- wednesday: 9h-19h
- thursday: 9h-19h
- friday: 9h-19h
- saturday: 9h-19h
Rayna Tours and Travels is an award-winning Destination Management Company that is widely acclaimed for its tour services and holiday packages of top quality standards. With over a decade’s successful business presence, the company is staffed by a dedicated team of multilingual travel specialists, mainly based out of Dubai and comprising offices across the world, from India, Thailand Malaysia, and Singapore to Turkey and South Africa.
Our comment from TravelAgencies.ae about Rayna Tours:
Rayna Tours is a renowned tour operator in the United Arab Emirates, specializing in creating unforgettable experiences for travelers. With a commitment to customer satisfaction, they offer a range of well-organized and enjoyable tours, particularly highlighting their desert safaris, city tours, and excursions to iconic landmarks. Many customers have praised the professionalism and friendliness of their drivers and guides, who are known for their local knowledge and engaging personalities.
Highlights of Rayna Tours:
- Excellent organization and planning, ensuring a smooth and hassle-free experience.
- Knowledgeable and friendly guides who enhance the experience with their insights and storytelling.
- Variety of tour options including thrilling desert safaris, cultural city tours, and unique experiences like yacht parties.
- Strong customer support, responsive and attentive to inquiries and requests.
- Positive feedback regarding the quality of food and overall enjoyment during tours.
While many experiences have been overwhelmingly positive, there have been some complaints regarding specific booking issues and customer service challenges. A few clients encountered difficulties with ticket confirmations and the handling of their concerns. However, Rayna Tours is committed to improving their services and has reached out to customers for feedback to enhance their offerings.
Overall, Rayna Tours remains a highly recommended choice for those looking to explore the beauty and culture of the UAE, offering memorable adventures and lasting memories.
Rayna Tours: Reviews
Fantastic experience: Amazing tour company, really enjoyed my time in Dubai as the company provided excellent trips for us to see as much as we could within the time we had! Most drivers will contact you when they arrive to pick u up however not all. The drivers/guides were brilliant! Most were very helpful and friendly, would definitely use again in future!
Dear Valuable Customer,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: We booked safari through miss rutuja kshirsaga who helped us with the booking she was very polite and knowledgeable about her work we all enjoyed it very much it was a good experience thank you
Dear Mr. Ali,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Great tour guides and the stops were incredible. Well organized!
Dear Valuable Customer,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Negative experience: I had a bad experience of booking tickets from Rayna Tours for ‘The museum of the future , Dubai’. I booked the tickets on 5th december for 12 December. On 7th, I called them and confirmed whether the ticket has been booked or not to which they confirmed that the tickets are booked. On 12th December, I went to the museum in Dubai where the voucher provided by the travels didn’t work. I called Rayna travels and they told me -sorry the tickets couldn’t be confirmed. They were no tickets available on the counter as well and therefore I could not visit the museum. It literally spoiled my whole day as I could not amend any other plans of mine. Moreover, today is 13th and I havent received any refund as well. Their behaviour on the call was also very unprofessional. They have literally spoiled my Dubai trip. If the tickets were not confirmed they could have sent a communication via email/call/message so that I could planned something else and saved my day. DO YOURSELF A FAVOUR AND DO NOT BOOK ANYTHING FROM THEM.
Dear Mr ShivangiGreetings from RAYNA Destination Management Thank you for writing back to us regarding our services and, we apologies for the inconveniences caused. We would like to hear more about this situation, kindly we request you to reply back to [email protected] with your booking reference # or Bill # and we shall look in to this situation. With Warm regards Guest ExperienceRayna Destination Management
Fantastic experience: Today we have driven with our Safari guide Dawood Khan, who is an amazing person. He drives very well and it makes fun to drive with him because he drives very carefully, but with a lot of action. Because I like to make pictures he made a lot of pictures for me, the pictures he made were very good. While driving at while explaining he is very professional and very fluent in English, what makes communication a lot easier. So all in all it was an excellent experience to have a trip with Dawood Khan.
Dear Sir/Madam,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Absolutely amazing experience. Very well looked after by Yusof and the bookings were made easily stress free. Highly recommend it
Dear Valuable Customer,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Friendly experienced driver, great fun and very nice food. More than I expected. Probably the best tour of this type I have ever been on. I would recommend it highly
Dear Valuable customer,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Negative experience: BAD EXPERIENCE. Not Recommended. Travelled to Georgia with the tour package. The flights they booked were cheapest and low quality. The hotel in Gudauri had very limited breakfast options. And NO Air conditioning in rooms. No ventilation even. The hotel in Tblisi again had problems. They saved cost on everything provided. My bed sheet was not changed for literally 3 consecutive nights there. Tooth brush kit was only given upon request. The Guide: they provided a guide who had almost no knowledge about georgia history and didn't even complete all iterenary visits as per Rayna Tours provided to us before taking the payment. As a person he was good though. Tours: They didn't provided all Tours mentioned in the plan. Besides, mostly was only church Tours. That's a bit awkward if you are not a Christian. It's ok to see churches but only church visits ? There is so much more in Georgia.! We wanted to book extra tour via Rayna Travels but their response was much slow upon requests and as well as the prices were double compared what we booked elsewhere within tblisi agency. Few people from our group mistakenly bought extra tour from them and the guide literally said to them, I am visiting this place first time so I know nothing about it. He was just a driver. It's a joke isn't it !? We paid 105 Lari ( Aed130) approx for our 7 places visit in 1 day to vineyards and Rayna charged Aed200 for just 2 places. Contacting them was another nightmare during the trip as there were 4 or 5 different people contacting us after long waits and they say someone else will contact you for this request. Overall, I would say to avoid if you can this particular agency. Goodluck!
Dear Valuable Customer,Greetings from RAYNA Destination Management.Thank you for writing back to us regarding our services and, we apologies for the inconveniences caused. We would like to hear more about this situation, kindly we request you to reply back to [email protected] with your booking reference number or Bill number and we shall look into this situation.With Warm regards,Guest Experience Team.Rayna Destination Management
Fantastic experience: I had a one night lay over in Dubai and I wanted to see the dessert. I own a 4X4 and have driven dunes all over the western US so in all honestly I was worried about it being kind of Micky Mouse, but figured at least I would get to see what is outside of the city. My guide picked me up at my hotel by the airport in a new Landcurser. We then pick up two other couples at other hotels in town. He was personable and did a great job of explaining what was included in our package and what our options were for additional experiences. I opted for an additional driving on the dunes on one of there SXS. For me it was worth it to be able to experience driving on the Arabian peninsula. After a good ride on the dunes they took us to their camp for photos at sunset and then a really good show with traditional dancers. I really felt taken care of and the driver went out of his way to make it a great experience. I would 100% book with these guys again. It made my quick layover in Dubai a highlight of my trip. If you have the chance to do this take it!
Dear Mr. Mark,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Smooth process for visa application and fair rates. The Agent took care of everything.
Dear Ms. Madiha,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and the service of our colleague has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to serving you in the future as well.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Amazing party !!! The best yacht party I ve been in my whole life. I would recommend it . The best option for your holidays in Dubai.
Dear Mr. Armando,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Very nice Abu Dhabi city tour Amazing driver Mamoon who helped us in many different ways. Just greatful and definitely will book another tour soon Thanks!
Dear Mr. Carlos,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Positive experience: Creek cruise across Dubai Marina was good value tour with nice views, decent food n good entertainment. Only hiccup was the booking details did not mention the boat name for the Creek cruise which resulted in wasted time looking & finding the exact cruise boat at the indicated location.
Dear Guest,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: The executive is knowledgeable, has good communication skills, and is well-versed in the local attractions. He has responded to us well and helped us make good decisions. thanks for the support.
Dear Mr. Thirumala,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and service has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Very wonderful experience Our tour driver Mohammad made us enjoy it
Dear Mr. Joyce,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Rituja hospitality is fantabulous, bcz of her oly we made dubai trip great. From her guidance we did adventure in our tour.bcz of her guidance we made our tour in punctual and on time.sonu car driver he is very understandable person.his attitude is good .
Dear Mr. Vardhan,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Airport Pickup and Drop Off Service: Rayna Tours was my choice for booking Airport Pickup and Drop. A smooth and hassle-free way to start and end my trip. The driver was waiting upon arrival, and the transfer to the airport was efficient and comfortable.
Dear Ms. Valentina,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Positive experience: We would like to extend our heartfelt appreciation to the sales and operational teams of Rayna Tours for their tireless efforts in making our holiday trip to Armenia, Georgia, Azerbaijan and Kazakhstan smooth and memorable. 》Special Appreciation for Mr. Abhishek (Operational Manager) Mr. Abhishek was always available 24/7 to address any concerns we had. Although there were minor issues, he solved them immediately. We are particularly grateful for his assistance on the last day at Novotel with the late checkout. His prompt action made a significant difference, and we apologize for any harsh words spoken in the moment of concern. His dedication and support were truly commendable. 》Special Appreciation for Mr. Rashid Momin (Sales Manager) Mr. Rashid Momin organized our trip in a very short time and ensured everything was in place for us. There were minor issues regarding the late checkout at Novotel, which were not disclosed initially, but he managed to arrange it after our conversation. His efficiency and quick response were impressive, making our trip hassle-free and enjoyable. Thank you, Rayna Tours, for providing us with exceptional service and for going the extra mile to ensure we had a wonderful holiday experience. We look forward to travelling with you again in the future.
Dear Mr. Ghalib,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and we are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our colleagues were able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Kiran from Rayna was amazing - very patience in our requirements to book our family and friends trip to Almaty. Ground Handling in Almaty was also very good - Aru took care of us. Thank you Kiran and boss Rinki for the unforgettable trip!
Dear Mr. Elwin,Greetings from Rayna Guest Experience Team!Thank you very much for sharing your valuable feedback with us and we are thrilled to hear that we were able to meet your expectations in service delivery.We are happy to hear also that our colleagues were able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Positive experience: The Desert Safari was amazing!!! Nasir our driver was great. We had lots of fun and the doon bashing was terrific. My wife and I got to ride a camel and buy a few trinkets for our daughter. The food was out of this world and we couldn’t have been happier with all of the selections. The only issue we had was the “Premium” 2 hr drink package that we paid $54/ea USD for only to find out when we got to the the dinner that we were limited to only a couple of choices of beer and then like 4 types of liquor with one mixer. No specialty drinks were an option or any of what I would consider truly premium spirits were included. Very disappointed that we weren’t told this before we added this option. We also only got about an hour and a half to enjoy, not the full 2 hours. That’s the only reason this is a 4-star and not a 5-star review!
Dear Mr. Zach,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Rayan Tours & Travels were Amazing,RUTUJA you are Fabulous ,Actually I love You …..We did shopping ,we enjoyed at full of hearts Love for Dubai Great Experience We recommend Rayna Tours & Travels to our family n friends
Dear Ms. Chaithra,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: This is a great option if you would like a cool dune bashing 4x4 ride ( if you are lucky enough to have Muhammed Ali drive you, with his super driving skills ) and add on driving your own buggy or quad for the complete experience...plus having traditional entertainment, dinner and the magic of a desert sunset to complete the experience. I highly recommend the sunset safari...thank you Ali and the Rayna crew ⭐️⭐️⭐️⭐️⭐️
Dear Valuable CustomerThank you so much for your time out in reviewing your experience!We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Quick in responding. Professional in dealing. Supportive in resolving. Patience in listening. Budget friendly in quoting. Best in tour operating.
Dear Mr. Ravi,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: It was a nice experience with Rayana Tours, we went to the top floor of Burj Khalifa. We enjoyed a much.
Dear Mr. Suresh,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Positive experience: We had domestic and international vacations with Rayna and never had a complaint. Great service, swift support and value for money!
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: We had a wonderful time during our stay in Dubai thanks to Mr.Nashabar and Mr.Zahid Ali.We want to thank them for their professionalism.
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: We visited sky view and it was a great experience and the booking was very Hassel free and enjoyed the day and our advisors Rutuja was very informative and helpful.
Dear Valuable Guest,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: I discovered the tour on the @Morando_em_Dubai Instagram page. They recommended it to us and it was truly an incredible experience. I'm going to all the tours they recommend and I'm loving it. They are a reference for Brazilians visiting Dubai.
Dear Valuable Guest,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: . ' .
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Negative experience: I BOUGHT ONLINE PACKAGES, I CALLED FOR SOME INQUIRY REGARDING MY BOOK AND UNFORTUNATELY ONCE I INFORM THAT I PAID ONLINE THEY WILL DROP THE CALL, WHICH MADE ME WORRIED IF THE SITE IS LEGIT, THEN I TRIED AGAIN SAME THING HAPPENED 3 TIMES, THEY WILL NOT ASSIST YOU COZ YOU PAID ON THEIR WEBSITE EVEN JUST TO ANSWER YOU PROPERLY OR DICT YOU IN THE CORRECT DEPARTMENT THEY WILL JUST DROP THE CALL, AND FUNNY HOW THEY WILL GIVE FALSE INFO ABOUT THE PACKAGES THAT IS AVAILABLE ONLINE ,SO YOU WILL TAKE FROM THE AGENT, I TRIED TO USED THIS SERVICE COZ IT HAS A GOOD RATING, AND HOPE THIS WILL REACH THE MANAGEMENT, YOUR A COMPANY THAT SUPPOSE TO GIVE GOOD EXPERIENCE ON TRAVELS IT SHOULD START FROM YOUR CUSTOMER INTERACTION AND HOW YOU MAKE THEM FEEL SECURE AND AT EASE ON THE PACKAGES THEY PURCHASE ONLINE OR BY YOUR AGENTS
Dear Ms. Aisha,Greetings from RAYNA Destination Management!Thank you for writing back to us regarding our services and, we apologies for the inconveniences caused. We would like to hear more about this situation, kindly we request you to reply back to [email protected] with your booking reference number or Bill number and we shall look into this situation.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: I appreciate the exceptional service provided by Rayna Tours, notably Vinay, for their valuable assistance in tailoring my tour package. Their utmost transparency in communication and fair pricing practices exemplify a commendable standard of professionalism that is increasingly rare to encounter. In essence, I wholeheartedly endorse Rayna Tours as a premier choice for booking various activities in the UAE.
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Desert safari amazing with M Sajjad. Great driver, he made the experience Super fun. Higly recommended! You will love it
Dear Mr. Alfredo,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our staffs were able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Great views of Dubai on City tour
Dear Sir/Madam,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: The trip wouldn’t be possible without 1person who is Anant Patil from Pune. Everything was so well organised from the start to end. He assisted me in doing my visa right on time and was assisting every single situation I had during my travel. Thank you so much Anant for all your support. I will definitely recommend Rayna Tours for my friends and families.
Dear Ms. Anuya,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery. We are happy to hear also that our colleague was able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Positive experience: Driver was excellent. The meal and entertainment was very good value. The only comment is I would have expected the location would have been in a more remote location than it was. But a memorable experience
Dear Mr. Steve,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Fantastic experience, tour guide was Aadil and we was fantastic and very knowledgeable and did everything to ensure we were all comfortable understood, opportunity to ask questions, driver was great and they both were a great team. Would recommend 100%!
Dear Mr. Barinder,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Fantastic service. Very professional driver, special mention to Asad and Sabir.
Dear Mr. Jackson,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: RAYNA tours is great. Moustafa Ibrahim was most most helpful. He assisted me with booking Dolphinarium Tour as well as Dhow cruise dinner. Fully walked me through the whole process including booking cabs and making sure we get to the right place on time. He even went the extra mile to help with non-tour related things such as the metro, finding shopping items, and more. Thank you Rayna tours and thank you very much Moustafa.
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Mahmoud Kamal - VIDA Dubai Marina & Yacht Club Mahmoud Kamal at VIDA Dubai Marina & Yacht Club delivers exceptional concierge service. His professionalism and dedication make every interaction a pleasure. As a representative of Ryan Tours, he truly stands out, ensuring a fantastic experience every time. Highly recommended!
Dear Mr. Vikas,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Negative experience: Unfortunately my recent visit was met with a terrible experience provided by Rayna Tours. I enquired with Rayna for a half-day tour of Dubai for 6 hours with Rayna Tours in a minibus. Rayna Tours acknowledged the details of the query. There was a small negotiation and then an agreement in place based on the details of the query. After agreeing the duration of the tour, the amounts, pickup etc, through WhatsApp, I then made payment. Following payment, the company messaged me late at night(!) that the tour is for 5 hours not 6. They demanded that I pay 100AED more if I wanted the additional hour. I was shocked and angered by this as I had already found agreement with them that the tour will be for 6 hours, which they acknowledged in the WhatsApp conversation. Demanding more money, despite finding agreement on initial terms is unethical and dishonest. I made them aware that I was extremely unhappy with the situation, however they doubled down that if I did not make an additional payment then the tour will be for 5 hours. I have never gone into an agreement with a business where, following payment, they attempt to change the terms of the agreement and demand more money - this is bad business practice. I did not agree to this and went ahead with the tour with the understanding that it should be 6 hours, not 5. Their driver, Aziz (apparently a freelance driver hired by Rayna), picked us up at the agreed time. I mentioned to Aziz that this tour is for 6 hours (10:00am-04:00pm). Aziz was fine with this. We went ahead with the tour and then towards the end was ready to go to the final location (Quranic Park). However, around 2:45pm, a Rayna representative apparently contacted the Aziz and demanded to end the tour immediately. Aziz looked visibly distressed receiving a number of voice notes from this representative. Aziz asked me to provide proof that the agreement was for 6 hours, which I did - I showed him screenshots of the WhatsApp conversation. It seemed that Aziz relayed this information to the representative, however they doubled down on this and demanded Aziz drop us back to our hotel. Aziz attempted to make amends of the situation and take us to an alternative location (Dubai Marina) to ‘enjoy’ for about 5 minutes. No sooner where we get off we had to get back on again and return to the hotel, cutting short the tour. I even received a WhatsApp message from the representative myself informing me that ‘Sir your tour time is over’. I have never been through anything like this at all, with any tour guide at all in any city let alone Dubai. Rayna Tours turned an enjoyable trip into a very stressful trip, which made the group extremely unhappy. Especially, since the group were looking forward to visiting Quranic Park. I was shocked by the unethical business practice by Rayna. Rayna Tours demonstrated a breach of contract, misrepresentation of purchase, unethical behaviour, lack of understanding, harassment of their own staff and harassment of a customer.
Dear Valuable Guest,Greetings from RAYNA Destination Management!Thank you for writing back to us regarding our services and, we apologies for the inconveniences caused. We would like to hear more about this situation, kindly we request you to reply back to [email protected] with your booking reference number or Bill number and we shall look into this situation.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: We had a great time during our safari adventure with our expert driver in the desert Mr Nashabar as well as a wonderful tour of Dubai with Mr Zahid Ali. They are both excellent professionals!
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: We took the dhow tour from Dubai Marina. Wonderful service, loved the live pasta station, comfort food, very clean, fun music atmosphere. Very organized despite the rush hour crowd. Thanks Noushad, Sahil and the entire crew for the class 1 hospitality. Bill number 110724859
Dear Ms. Roshni,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: We bought Warner bros Abudhabi tickets from Rayna tours, overall experience was very good. We did get little discount on the fare, and payment and e-ticket issue was easy and convenient. Support team was highly responsive and we had a great trip to Warner bros, thanks Rayna tours team. I would definitely book more attractions from them going forward.
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Negative experience: On my last trip to Dubai, I went on a desert safari with Rayna Tours, which I really enjoyed and recommended to many friends. This time, I booked a yacht trip through Rayna Tours and specifically asked if we could swim and jet ski. The sales representative from Rayna Tours assured me it was possible, so we booked a 7:00 PM slot. We attempted to make the payment twice, and although it said it failed, my card was charged twice. The sales representative then advised us to pay in cash at the departure point. Upon arrival, we were informed that swimming and jet skiing were not allowed after sunset, contrary to what the sales representative had told us. I have proof of this conversation on WhatsApp. We explained that our main intention was to swim and jet ski during the yacht trip, but the attendant suggested coming in the morning instead. Unfortunately, we had a flight the next day and couldn’t reschedule. Now, despite the false promises made during booking, Rayna Tours is refusing to refund the amount.
Dear Mr. Gobinthiran,Greetings from RAYNA Destination Management!Thank you for writing back to us regarding our services and, we apologies for the inconveniences caused. We would like to hear more about this situation, kindly we request you to reply back to [email protected] with your booking reference number or Bill number and we shall look into this situation.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: I ENJOYED DUBAI FRAME! THANK YOU FOR A HASSLE-FREE BOOKING AND FOR A DISCOUNTED PRICE
Dear Mr. Jasel,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Absolutely amazing, one of the best experiences in Dubai whether it is your first or fifth time here. Our driver was kind and took the time to enlighten us on some of the iconic landmarks on our drive out to the dessert. He took us through the process and gave us amazing insights into the night ahead. Service, food and amenities at the camp were perfect. A fantastic night for families of all ages.
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Negative experience: I had done this tour in the past (with another tour group), but Rayna exceeded all that I had previously experienced. Firstly the driver for the pick up and drop of was very courteous and frinedly and caring. The food and the entertainment was par excellent. The only downside was that the trek was bumpy (maybe because of overuse) and the dunes were shallow and not the higher ones that I had previously experienced. I took the Premium package as that gave me many other benefits ( I guess) All in all, this is a package I would recommend to all.
Dear Mr. Doyle,Thank you for choosing Rayna Tours and for taking the time to share your review. It is our aim to make our guests feel pleasant and we are happy that you recognize our effort. Our whole team strives to deliver the best level of service and provide a maximum level of comfort to our guests. Therefore, we are truly delighted to receive your remarkable feedback.We look forward to welcoming you back soon for another memorable visit.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Amazing day! So fun and great amazing staff! Haroon khan was fantastic as our guide!
Dear Mr. Samuel,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Wonderful abudhabi day tour with Zaman. He is an experienced man with great knowledge of the place. Enjoyed all the places in the tour.
Dear Ms. Khushali,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that our staff were able to meet your expectations in service delivery.We are happy to hear also that our guides were able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: rana tanvir we had a very good experience thank you very much my favorite part was sandboarding and rana is a very skilled and experienced driver thank you<3
Dear Valuable Guest,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Very enjoyable experience thanks to our driver Rana Tanveer who was very helpful and couldn’t do enough Highly recommend this trip.
Dear Mr. Adah,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our staff was able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Fantastic Abu tout. Driver and tour director Adeel gave impeccable service and was very attentive. Great explanations also!!!
Dear Valuable Guest,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: We thoroughly enjoyed our tour to Dessert safari. Special thanks to our guide Haroon Khan for his Hospitality.
Dear Guest,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our guides were able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm regardsGuest Experience Team.Rayna Destination Management
Fantastic experience: Very nice experience to book Abu Dhabi tour with RAYNA Tours . Very convenient and affordable. Provided itenary based on the need
Dear Mr. Sankalp,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Lovely experience and appreciated whole arrangements.! Rana saleem, car driver cum guide - best guy till now.!! Throughout supporting.!
Dear Mr. Mohak,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Thanks to Muhammad umar we have a great 4x4 experience in desert. It was a great safari tour and our guide is very kind. Thanks for everything
Dear Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Awesome Desert Safari experience! Many thanks to Abdul and his excellent driving skills for the unforgettable day, especially the dune bashing!
Dear Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Mr Rana Tanveer driver of Rayna tours is highly experienced in driving desert. His skill set is just amazing. Food was at ok condition 2/5 Thanks Rayna tours
Dear Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Excellent tour organised for Abu Dhabi Ferrari World. The Tour assistant Fawad Alam is the best person to explore the city tour with indepth knowledge with history of the city. Good manners excellent customer service with polite communication skills. A memorable tour . Enjoyed a lot. Keep it up Fawad
Dear Mr. Milind,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Enjoyed the Abu Dhabi trip booked with rayna tours team. The trip itinerary was well planned and executed. Our tour guide zahid and our bus captain Biju made our trip easy hassle free and informative.
Dear Mr Rocket,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: My sincere gratitude for the invaluable support and guidance Mr. Ajith and Mr. Ramakrishna provided during my US visa application process. Your assistance with understanding the necessary formalities and ensuring that all required documentation was in order was immensely helpful. Your expertise and prompt responses to my queries made a significant difference, making the entire process much smoother and less stressful. I truly appreciate your dedication and professionalism. Thank you once again for your support. Regards Aiman Husain / Hasan Mehdi
Dear Mr. Aiman,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Es war ein perfekter Ausflug in die Wüste. Wir hatten einen super Guide. Kann ich nur weiterempfehlen.
Dear Valuable Guest,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Overall very good experience enjoyed it. Pick up from hotel was very convenient and on point. Rana Tanveer- our guide was amazing as he guided well and his pickup were on exact times. Additionally fire show was best.
Dear Ms. Sweta,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Earlier I was skeptical about which tour to book my desert safari with, bcoz there are so many options available. My aunt suggested Rayna tours and we went ahead with Rayna for its word of mouth. The money they charge for the ride is totally worth it. It’s a very good option for people vegetarian food preferences. The entertainment shows were too good, couldn’t move our eyes away from the dancers. I’d suggest you to pre plan the additional paid activities you want to do, because it can get difficult to accommodate all the activities and the sunset. Rana uncle, our safari driver, was very gentle with us and we had a good time in the dune bashing too! Kudos to team Rayna❤️
Dear Ms. Shreya,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that our staffs were able to meet your expectations in service delivery.We are happy to hear also that our guides were able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Thanks to Rayna Tours especially Mr. Sangram Singh for their Exceptional support and services for USA visa application. They're updated with the changes & arranged to prepone my Visa appointment at a nominal cost . Would like to recommend Rayna Tours for Visa Services and will definitely use their services in future. @Sangram Singh
Dear Guest,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our guide was able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: The trip was organised so well and they shared so much information about UAE our tour guide Fawad Alam. They gave ample time to explore the places. Driver Amir Khan driving was awesome.
Dear Mr. Jey Kumar,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staffs were far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Hi .. my name is Arslan hassan.. today I have buy tour package from sky guru travel . Very nice staff and ' our driver Hameedullah such a very nice person and very soft kind heart . Lovely person.. I would like to go with him next time.. such a very nice person. Hameedullah God bless you bro .. seriously love from heart your services are amazing .. love you 2,3,4
Dear Mr. Arslan,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Our driver Zaman from Rayna tours has taken us from Dubai to Ferrari world. On the way, He was educating us about the history of Dubai and Abu Dhabi and had good conversations. He is very knowledgeable and patient with tourists. I rate his services excellent and do recommend to others.
Dear Guest,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our guide was able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Hardeep Singh is the best driver I have ever met with any travelling agency. Helped us throughout the journey. Very cooperative. Highly recommended...
Dear Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: We toured Dubai from 31st of May and stayed in Four Points Bur Dubai. Within the hotel premise there is a travel help desk run by Rayna Tours. Although our initial plan was to use the local transportation to go around, since we travelled with my 5yr old son decided to look for a private drive to take us across Dubai covering all important tourist attractions. We approached Almas at the travel desk and she was very helpful. Was very patient to listen to our needs, explained each tour package and helped us to choose the right option. The booking was followed up and we got our car details promptly. Zeeshan Ayub who took us around in his neat car was knowledgeable and very friendly. He didn't hurry us anywhere.Every destination was will explained with it's historical references and he was kind enough to take our photographs :-) Overall a very pleasant experience and highly recommended during the hot summer season in Dubai esp when traveling with kids.
Dear Guest,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our guide was able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Extremely fun, exciting and safe… Haroon Khan was a great guide with good photo skills too
Dear Mr. Augustine,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our guide was able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Brilliant tour, once in a lifetime experience with driving through the dunes, great food and a nice show. We had a lot of fun with our guide Haroon Khan, who drove us with his great driving skills and who took beautiful pictures of us and made sure that we enjoy every second of this experience. Would highly recommend
Dear Mr. Barbar,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Awesome experience, all inclusive! We really liked it! Thank you RANA TANVIR for the organisation.
Dear Mr. Andras,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff were far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Our family booked Safary on June 12, 2024. The total impression of the evening is positive. Special thanks to our driver Rana Saleem for high professional skills. Would like to point out his knowledge of the country, interesting comments, attention to the customers, responsiveness and excellent driving skills. He was always at the right place at the right point in time, we never felt abandoned and could feel his support all the time.
Dear Mr. Alexey,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Our driver Zeeshan ayub was very friendly yet professional. He's a well versed guide who knows places in and out. He was our guide for abu dhabi tour. He's very patient and easy to talk to. It felt we were conversing with a friend. Definitely The best driver we met in dubai. My family and i were very happy with the service. I will definitely recommended zeeshan and rayna tours to my friends travelling abroad. It was beautiful
Dear Ms. Vaishnavi,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Negative experience: We had a trip to Abu Dhabi with Rayna Tours and we had the worst experience ever. Itenary: First of all the driver/guide was not customer friendly. He forced us to follow his own itenary and he made us skip most of the places. We gave them a itenary a week to 2 weeks before, however, the driver said we cannot go there and he took us to less interesting places such as an art centre which was merely a waste of time as they had only souvenirs to buy and nothing else. Please do not opt for these places and waste the time. Duration: We had booked 10 hours of the vehicle, and we were about to start by 7.00 am ad that was our plan, however the driver asked us to change the timing by 8.00am. This was totally disappointing and spoiled our entire day and he did this time change by night 10.00pm past. Package: The package was 1000 aed which was a total waste of money +60 aed for louvre Museum. We couldn't spend enough time in any of the places as the driver was rushing. The package was for 10 hours however the driver rushed and dropped us back in 8 hours. Driver's attitude: He was so annoying that he questioned us about some history and when we never knew about it, he just insulted and laughed at us which was annoying and so rude. Thats not the way one treats the customer. He didn't have to courtesy to stop for the lunch or breakfast. We some how managed to eat quickly near the mosque as eating inside their vehicle was not allowed also. Over all experience: Overall experience was so bad and we never expected this from Rayna tours
Dear Ms. Karishma,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and we are sincerely apologizing for the inconvenience that you've experienced during your recent tour with us.However, your feedback is invaluable, and we genuinely appreciate your patience and understanding. We assure you that we take these issues seriously and we will use your feedback to make necessary improvements to our services by taking disciplinary actions. We are in the process of implementing a stringent communication protocol within our operational team. Our drivers will receive additional training on communication process and will be instructed to provide warm welcome and necessary information to the guests upon service. Rest assured; we will address each of these concerns with our team to prevent similar incidents in the future. We hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Great trip good memorable stay and we will definitely recommend rayna tour to our friends. Ameer from hotel lobby guy booked nice trip with discount rate
Dear Guest,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our guides were able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm regardsGuest Experience Team.Rayna Destination Management
Fantastic experience: Muhammad Sajjad our driver was very friendly and experienced. We really enjoyed the desert safari and the buffet dinner was exemplary. The only downside we faced was the price of coffee at the restaurant. 40 dirham for a cup is excessive. Otherwise the timing and experience was executed to perfection.
Dear Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: I loved the whole experience,the people were very welcoming and helpful ,especially Mustafah ,he really organized our transport well from and back to the hotel ,I would really love to be back with you guys once again in future .
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of staff has far exceeded your expectations and thank you for your kind words of encouragement.We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: It was great experience. Everything was spot on. Accommodating last minute changes. Both tours to safari and Abu Dhabi went really good. Thank you
Dear Ms. Alexandra,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and services has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: An incredible yachting experience with Rayna Yachts. The yacht was impeccably maintained, and the service was top-notch ,From the delicious food prepared by the live chef to the exciting jet ski rides, every detail was perfect. We can't wait to book again Hats off to Shameer for recommending ❤️
Dear Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service has of our staff far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Brilliant tour,Rayna was an amazing tour guide. Hopefully will see him again in September when we fly to Abu dhabi ⭐️⭐️⭐️⭐️⭐️
Dear Guest,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our guide was able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Amazing expérience! Haroon is the best driver ever! Very nice and super friendly! I would recommend him to anyone wants to do the desert safari! 100%
Dear Guest,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery.We are happy to hear also that our guides were able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work.We hope to be of service again to you and your family in the near future.With Warm regardsGuest Experience Team.Rayna Destination Management
Fantastic experience: Lots of fun was had! And Haroon our guide was great overall awesome experience, just prepare for the heat if you go in summer like I did LOL
Dear Valuable Guest,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Trip to museum of the future was good. Haroon khan did a good job with the transfers. He was on time and very patient.
Dear Guest,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Everything was perfect from the service to the organization. Special big thanks to the guy Yusuf for his kindness and professionalism in his work. See you soon
Dear Ms. Marina,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Buggy ride safari was amazing . We loved . Rayna tours highly recomended
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and services has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Really wonderful experience with Ryna Group. The travel consultant Kamal was a great person who offer us a beautiful day. Many Thanks
Dear Ms. Jade,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: The Sunrise Safari was beautiful! Our driver Amir Shahzad did a great job! Dune bashing was so fun! Thanks a lot!
Dear Sir/Madam,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Went on dune bashing with Haroon Khan, everything was amazing. Nice car, very experienced and friendly driver. Great views and overall experience.
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: a team of professionals, especially our guide Sajid, who took great care and made us feel good and have an unforgettable experience... I sincerely recommend!
Dear Guest,Thank you for taking the time to share your valuable feedback. We take pride in giving delightful service to our customers and are overjoyed to receive your compliments and appreciation. We look forward to serving you in the future as well.With Warm Regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Experience was great and Shahzad Amir was even greater. He made the safari thrilling with his talents. Loved everything.
Dear Ms. Subashini,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Qaisaer ji has been very warm and welcoming , it was our first day in dubai and he took us around to show museum of future. he is very genuine person and he even extended our trip to get us some groceries and food for my parents. 5stars for qaisaer ji and rayna tours and travels
Dear Mr. Vishal,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: I'm happy to provide a review for Rahat Ali's Abu Dhabi City tour. Rahat Ali was a fantastic guide who truly went above and beyond to make our experience memorable. From the moment we were picked up, Rahat's friendly demeanor and extensive knowledge of the city's history and culture were evident. Throughout the tour, Rahat Ali provided detailed explanations of the various landmarks we visited, such as the Sheikh Zayed Grand Mosque, Emirates Palace, and the Heritage Village, adding rich context to our visit. His passion for Abu Dhabi was contagious, and he made sure to tailor the tour to our interests and preferences. Rahat's professionalism and attention to detail were also commendable. He ensured that we were comfortable and well taken care of throughout the tour, offering water and snacks, and always being mindful of our needs. His insights into the local customs and traditions added depth to our experience and made us appreciate Abu Dhabi even more. Overall, Rahat Ali's Abu Dhabi City tour was a memorable and enriching experience thanks to his expertise and hospitality. I would highly recommend his services to anyone looking to explore Abu Dhabi in a personalized and insightful way.
Dear Mr. Dinesh,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: I had a really good time ine Safari Experience with Rayna Company. The car is very confortable and the driver Malike is really friendly and explained everything I need to have a excelent tour. I highly recomend thia service.
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and services has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Dubai City Tour: Rayna Tours handled my booking for Dubai City Tour. This city Tour city tour covered all the must-see landmarks. Our guide was passionate and informative, bringing Dubai's rich history to life. The air-conditioned transportation ensured a comfortable experience throughout.
Dear Mr. Tejas,At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and are glad to learn that we were able to meet your expectations in service delivery. We are happy to hear also that our colleagues were able to delight you so well. Rest assured your compliments to them will be shared as this will certainly motivate them to keep up the good work. We hope to be of service again to you and your family in the near future. With Warm regards, Guest Experience TeamRayna Destination Management
Fantastic experience: I did the Safari private tour with the company and my driver was Haroon, a very talented and friendly driver! If you ever go to Dubai and looking for this experience you have to ask for Haroon to be your driver, he is also a professional photographer lol! Thank me later!
Dear Mr. Jose,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: We had an exceptional experience with our fantastic driver, Haroon Khan! We took beautiful pictures (thanks to Haroon for the gorgeous photos!) during sunrise and then started our trip in the desert, which made our adrenaline go wild! Haroon was so kind, patient, and friendly, which made our trip an unforgettable experience. If I could leave a 10-star review, I would. I highly recommend it! Once booking, ask for Haroon to lead your trip! ⭐️⭐️⭐️⭐️⭐️
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience!We are so glad to learn that the company and services has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Fantastic experience: Our journey from Dubai to Abu Dhabi was absolutely epic! Our driver, Ali Rahat, navigated us very smoothly through a hot/humid day and made us feel very well. From passing by the majestic Emirates Palace to cruising through the iconic Sheikh Zayed Grand Mosque, our driver was a walking encyclopedia of fun facts and history. And let's not forget our adventure at the Louvre Abu Dhabi, where he turned us into art aficionados with his witty commentary. Finally, he enabled us to get a very local taste of Arabian cuisine - exceeding our requests very positively. In summary, our driver took us on an unforgettable journey filled with laughter, knowledge, and good times. If you're looking for a ride that's not just A to B but A to Z with a whole lot of zest, this guy is your go-to. Many thanks Ali Rahat for the unforgettable journey.
Dear Ms. Eldina,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
Positive experience: Nice company. Our driver Ahmed was very friendly. What was bad about our Safari is; Shisha experience. I have never seen a shisha place where you share a few shisha with a hundred of visitors. Shisha is not so expensive and costful staff to be prepared. So it must be really for especially everyone if it is included in the package.
Dear Valuable Guest,Thank you so much for your time out in reviewing your experience.We are so glad to learn that the company and service of our staff has far exceeded your expectations and thank you for your kind words of encouragement. We look forward to welcoming you back in the destination and be of service in the near future.With warm regards,Guest Experience TeamRayna Destination Management
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